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Hyundai of St Augustine
Saint Augustine, FL
4,698 Reviews
Hyundai of St. Augustine is Florida's newest Hyundai dealer. We are family owned and operated and have been in business in Florida for over 20 years. Our organization has 3 Hyundai dealerships with access to over 600 new Hyundais. Our corporate mission statement is "Excellent Service from Excellent People". We invite you to experience the difference at Hyundai of St. Augustine!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,698 reviews
October 05, 2016
Outstanding service The two words above say it all. However, to meet the minimum number of words, I would say all persons contacted were very courteous, professional and The two words above say it all. However, to meet the minimum number of words, I would say all persons contacted were very courteous, professional and friendly in every way. More
by topandanne
Verified CustomerEmployees Worked With
Randy Selph
October 05, 2016
Great Service I had a great experience working with Jose in getting my brand new Hyundai Veloster. He was focused on helping me and not selling the car. Thank you J I had a great experience working with Jose in getting my brand new Hyundai Veloster. He was focused on helping me and not selling the car. Thank you Jose!! More
by Ryancrosed
Employees Worked With
October 05, 2016
Not a chance. Was interested in purchasing cars for my girlfriend and myself. Test drove and RX-8 that likely had deteriorated engine mounts judging by the ridiculo Was interested in purchasing cars for my girlfriend and myself. Test drove and RX-8 that likely had deteriorated engine mounts judging by the ridiculous amount of vibration at idle and the engine bay reeked of gasoline and rich exhaust, even after a warm-up period. Walked away from that one. My girlfriend was interested in a Jeep Compass. When it came down to negotiations, the fun started. The salesman I was handed off to spoke of "saving" us money on the car by quoting the already lower online-listed price of 900 less than sticker. I began negotiations at 25% less than the online-listed price. When he came back, he rejected the offer and did not give a counter offer. He tried to justify the price by saying it had a clean carfax. While the carfax did show that the tires were rotated and the oil was changed regularly, there was no indication that any of the transmission fluids, radiator coolant, differential fluids, timing chain, water pump, or any drive belts were changed and would need to be done. When I called him out on this, he informed me that "timing chains don't break," which is an obvious lie (or maybe he honestly didn't know any better) and a potentially dangerous one if someone were to believe it. We continued for a minute when he said he would send me the service department inspection from when you picked up the vehicle. That was Sunday and today is Wednesday. Still waiting. Either some of the salesmen need some additional sales training or the dealership is just not that interested in moving their inventory. Before I posted this, I sent a message to the dealership in order to reconcile and attempt to purchase the vehicle and was responded to allegedly by the owner of the dealership, who was also unwilling to negotiate. He tried to "compensate" me with a $100 visa card. I rejected their offer and instead decided to post my honest experience. Below is the message they sent me. Didn't even counter-offer. For reference, I offered 6000 on the jeep (roughly 8000) that would have required at least an additional thousand dollars to bring maintenance up to date. I will surely never do business with this dealership. "My apologies for your experience here and I appreciate you brining it to my attention. I will make sure Shawn's management team is aware of this so that they may take the appropriate corrective action. I apologize we cannot meet your budget requirement on that 2007 Jeep Compass. While it does not rectify the negative experience you had at our dealership, I would like to issue you a $100 online Visa gift card to compensate you for the inconvenience. What would be the best email address to send your $100 online Visa gift card to (you will receive an email to activate it, please make sure to check your spam/junk folder) Best Regards, Andrew DiFeo, Owner, Hyundai of St. Augustine" An honest review is worth far more than a $100 gift card. More
by Casey Brown
October 03, 2016
Great experience😉 Mr. Paul Smathers was just the man we where looking for!! He made buying a car stress free and so much fun .😁 We highly recommend seeing Paul if you Mr. Paul Smathers was just the man we where looking for!! He made buying a car stress free and so much fun .😁 We highly recommend seeing Paul if you want a good friendly experience🤗🤗 BIRDIE More
by Natalia Henle
Employees Worked With
Paul Smathers
October 03, 2016
Laziness During the purchasing of my car I dealt with many wonderful people inside of the dealership and never had a problem until I refinanced my car and had During the purchasing of my car I dealt with many wonderful people inside of the dealership and never had a problem until I refinanced my car and had to speak with Eddie Brooks, a supposed manager of the dealership. I came to him with my paperwork to get my GAP refund, and was told it would take 60-80 days to get my refund. Well that was false, it should never take that long. After several weeks had passed I contacted Hyundai Finance, and inquired about the status of my refund. HMF told me they had not received any paperwork. I called Eddie back and was met with attitude when I told him what I was calling for. Eddie responded to my inquery in a smart alec way with "why are you calling me about it?" I called because he is the i dividual who stated HE would take care of it. I was told to contact Susan, which I did in person. When I contacted her, she had several people's gap refund she had to work on because Eddie was too lazy to take the paperwork upstairs. Apparently Eddie has an in-going problem of not caring about the consumer and thinks he's too high and mighty to help anyone. I hope no one else has to finance through HMF, otherwise you'll have to deal with major incompetence. More
by SiGuyy
Employees Worked With
Eddie Brooks
September 30, 2016
Excellent experience. They took great care of providing me what I was looking for. Car was in excellent condition when I drove away. Received follow up call. experience. They took great care of providing me what I was looking for. Car was in excellent condition when I drove away. Received follow up call. More
by edithjstas
Employees Worked With
Shawn Michael Hays
September 29, 2016
St. Augustine Hyundai Rocks!!! The customer service was phenomenal. Agent Dan De Almeida was courteous and charming. His personality and knowledge was a defining factor of the purc The customer service was phenomenal. Agent Dan De Almeida was courteous and charming. His personality and knowledge was a defining factor of the purchase. Financial Manager Jimmy helped me get the right price for the vehicle I needed. I would and will highly recommend both Dan and Jimmy and the rest of the Hyundai of St. Augustine family. More
by jcbuckwalter
Employees Worked With
Dan De Almeida
September 29, 2016
Great Dealership, Paul Smathers is wonderful! We have purchased several cars from Paul Smathers and will continue to do so with him exclusively! He is a wonderful representative for the professio We have purchased several cars from Paul Smathers and will continue to do so with him exclusively! He is a wonderful representative for the professionalism of the dealership and continues to offer amazing customer service! More
by jaxvoodoo2
Employees Worked With
Paul Smathers
September 28, 2016
93 year old and his used car Bought a used car here last Friday for my 93 year old dad 😃😱😃. Paul was the nicest guy we could have delt with. Car is fantastic, service fantastic Bought a used car here last Friday for my 93 year old dad 😃😱😃. Paul was the nicest guy we could have delt with. Car is fantastic, service fantastic, and Paul was awesome. Thanks for making the buying process so easy for my dad. He really needed that kind of treatment and respect. 😎👍. More
by #happyWWIIveteran
Employees Worked With
Paul Smathers
September 28, 2016
Car buying Experience This is my 2nd New Hyundai bought from this dealership.Each time it has a total relaxing and confident experience for us. I would highly recommend thi This is my 2nd New Hyundai bought from this dealership.Each time it has a total relaxing and confident experience for us. I would highly recommend this dealership to any of my friends looking to buy a new vehicle. More
by traviglia
Employees Worked With
