Hyundai of Pharr

I went there to purchase an owners manual. I waited twenty minutes for the parts guy. They paged him three times. When he showed up he was surley, "What doya need"?. When I ask for the book he says "I' twenty minutes for the parts guy. They paged him three times. When he showed up he was surley, "What doya need"?. When I ask for the book he says "I'll go check". While he is gone I am wondering what that computer on the desk is for, paper weight I'm thinking. He comes back in ten minutes and say's, "We don't have it in stock. If I order it today it will take seven to ten days and costs $25.00. This is the book that comes in the glove box of the car when its new. I was seeking a 2010 version. I told him thanks but no thanks, it's free on the internet, just not as convienant. More

Went to purchase a sonata and was lied to during the financial signing of my contract. Alex finance manager stated that gap insurance was only sold in a dealer platinujm package and could not be sold se financial signing of my contract. Alex finance manager stated that gap insurance was only sold in a dealer platinujm package and could not be sold seperatly under any circumstance. I asked 3 times during the signing over and over cause I was not interested in any extended waranty only gap, but the answer was no every time. Next day after I called to speak to store manager alex invited me back to let me and my wife know that we can cancle the extended warranty at any time and just keep the gap but payments would remain the same. And knownly before we could arrive to the dealer ship he sent off my contract as to devert me from cancling everything. DON'T SHOP HERE. Go to the many hyundai dealers in the lower rio grande valley, tx. I will never purchase any vehicle from here, nor recommend there services to anyone. P.S. he said he felt bad so he first oil change was on him... More

We purchased our new 2012 Hyundai Elantra today. Sales associate (David) was friendly, knowledgeable, and professional. Floor manager (Daniel) was reasonable when negotiating the price. Finance Manager ( associate (David) was friendly, knowledgeable, and professional. Floor manager (Daniel) was reasonable when negotiating the price. Finance Manager (Alex) did a great job explaining all the warranty and financial details. They never pressured us to buy. They answered all our questions and made the experience as pleasant as possible. I would definitely recommend Frank Smith Hyundai. More

Excellent dealership! Found EXACTLY the vehicle I was looking for and great customer service! Very happy with my purchase. I highly recommend Frank Smith Hyundai for sales and service to anyone. :) looking for and great customer service! Very happy with my purchase. I highly recommend Frank Smith Hyundai for sales and service to anyone. :) More

My wife and myself went to Hyundai next door to Toyota looking at vehicles with every intention not to make a purchase. We met Mario who was very professional and did not mind spending a couple of hours w looking at vehicles with every intention not to make a purchase. We met Mario who was very professional and did not mind spending a couple of hours with us while we browsed the selection of Hyundai/Toyota vehicles even though he knew we were only there with the intent of leaving without a vehicle purchase. We came across the tundras and he was very knowledgeable about the different tundras and when we found the one we liked we actually sat down and discussed numbers with Luis who also made us feel like we were in great hands. He got us maximum money for our trade, which is when my wife and I knew we were going to make the purchase and while we were finishing up the paper work Mario was getting the vehicle washed and ready for us to drive off the lot. My wife and I were extremely happy after this vehicle purchase not only because of the type of vehicle we purchase but because of the customer service that was shown by the staff of Hyundai/Toyota. We will be loyal customers of not only Toyota but of the sales team as well. We will definitively recommend this location to our friends and family. More