Hyundai of North Miami

I personally hate Putting Reviews As a Deal Employee Myself for Last 11 Years i have Never Received This Kind of Bad Service from Service Department I drop of my Hyundai Veloster on 11/15/2022 and Was t Myself for Last 11 Years i have Never Received This Kind of Bad Service from Service Department I drop of my Hyundai Veloster on 11/15/2022 and Was told By Sentiago The Service Advise the Car needed a replacement Engine Which Hyundai Manufacture Approval is Needed and i do Understand the process May take 3 to 4 weeks and i was aware Not to Rush beouse as an Dealer Employee myself its Does takes that much But After 5 Weeks Pass i started contacting the service department without any lock i been Texting the service Advisor Sentiago To Send me an Email stating they Still waiting for Approval because its Been Over 7 Weeks Today 01/10/2023 so i could Process My Complaint to Hyundai Myself But i am Being Ignored! Please for the Love of God i Need some one reach out to me by service Department to explain Why this process taking Almost 2 month My Son Been without a Car for Over 55 Days! More

I was looking to purchase a new car and asked Orlando Mancino who I always go to for service for a reference. He pointed me towards Greg Major who went above and beyond to assist me in doing just that! H Mancino who I always go to for service for a reference. He pointed me towards Greg Major who went above and beyond to assist me in doing just that! He was patient with me as I asked whatever questions I had, very responsive, straight forward with information and even stayed when he should've been off to assist me in my endeavors. He provided great service and if I had to do the process all over again, I'd do it with him. More

They do a good job the service guy is very well knows his job and he know how to talk to people job and he know how to talk to people More

Thanks for atention salesman of Ronald Marroquin excellent customer service the car that I bought was a nice deal excellent customer service the car that I bought was a nice deal More

My sales person was Nicole Fullerton. She went above and beyond. She has great customer service skills. She went above and beyond. She has great customer service skills. More

I have been waiting over a month for my trade in pay off to be completed and have yet to get an answer. No one is available when I call and I have not received a return phone call either when leaving voicem to be completed and have yet to get an answer. No one is available when I call and I have not received a return phone call either when leaving voicemails. More

Awesome service! Great people to work with. Gregory very knowledgeable and experienced. Dealer super clean and professional. Thanks guys! Great people to work with. Gregory very knowledgeable and experienced. Dealer super clean and professional. Thanks guys! More

Sales reps are rude, unprofessional, and do not value the customer. I spoke with multiple people at this location and all of them act with unprofessional character. Wasted my time trying to build a relations customer. I spoke with multiple people at this location and all of them act with unprofessional character. Wasted my time trying to build a relationship with a dealership that doesn’t value its customers. Better off doing business elsewhere. More

The seller was very kind and helped us with everything we requested. he made everything easy and fast requested. he made everything easy and fast More

Regarding an extremely aggressive Manager (Wesley Russell) at Lehman Hyundai (21400 NW 2nd Ave, Miami, FL 33169). After half a day at Lehman Hyundai, my family and I (including a 3-month-old infan Russell) at Lehman Hyundai (21400 NW 2nd Ave, Miami, FL 33169). After half a day at Lehman Hyundai, my family and I (including a 3-month-old infant) were finalizing a choice between the Palisade Calligraphy or SEL Premium trim levels. The 2 sales associates we had interacted with had been very pleasant and answered our plethora of questions. We had completed an impressive test drive, and even submitted a trade-in evaluation. Up until that point we were satisfied with all interactions and our decision to purchase the Palisade instead of the Telluride was coming to fruition. I even affirmed our likelihood of finalizing the sale by end of the week with a comment to my wife less than 10 minutes before speaking with Wesley. However, everything was quickly derailed once the F&I Director, WESLEY RUSSELL, became involved. His aggressive and erratic behavior took us completely by surprise. There was no escalation or breakdown in communication; within less than 5 minutes of talking he just instantaneously became hyper-aggressive, ceased communication/listening, and had somehow created his own private narrative that we were wasting HIS time because we only wanted to buy a Telluride. I would like to reiterate, that when you choose to spend hours in frigid temperatures with a 3-month-old infant, it is asinine to assume we are not serious buyers and intentionally wasting anyone’s time! Additionally, as a customer ready to spend over $51,000, Wesley’s false and inaccurate perception has no place in our interaction/conversation. His job is to influence the situation to make profit for the dealership, not alienate and attack a genuine customer to the point that we have to abruptly end hours of discussions. We began discussing ‘dealership fees’ and ‘regional adjustment fees’ when I commented that Kia Hollywood has no dealership fees. That lone comment caused Wesley to launch into an unprofessional and aggressive rant. His first response was that he would raise the dealership fee by $5,000. Initially I thought I must be misunderstanding, and I inquired what he meant. He then continued aggressively and sarcastically saying “Why not $10,000 - I know your type, you are not a serious buyer. Go buy a Kia.” I was completely taken back by how aggressive, unprofessional, and his complete disregard for my wanting to finalize a deal. I immediately asked what his name was, to which he raised his voice saying I “didn’t need to know.” When I asked to speak to a manager, he confidently told me he was the manager, and that I should leave! It’s incredulous that as a customer ready to spend over $51,000, I was being asked to leave instead of negotiating fees! Lastly, I informed him he was literally blowing a $50,000 deal, to which he attacked my character again. He absolutely wasted my family’s time, and from my experience I strongly suggest his manager facilitate another line of employment he may be more suited to. More