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Hyundai of North Miami

Miami Gardens, FL

Overview
Reviews
4.4
2,676 Reviews
Call Dealership (305) 306-1637
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21400 NW 2nd Avenue

Miami Gardens, FL

33169

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Showing 2,676 reviews

February 25, 2025

This was my first time visiting, and I made an appointment. I was seen in a timely manner but it took a while for the return Uber to come get me to pick up my car. More

by darlenehumes2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name. However, she told me that was her first week at the dealership.
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Feb 26, 2025 -

Hyundai of North Miami responded

Thank you for sharing your experience with Hyundai of North Miami. We're glad to hear that your appointment went smoothly, though we apologize for the delay with the return Uber. We appreciate your patience and hope to serve you even better next time!

February 25, 2025

I went to refinance my Hyundai Santa Cruz today at a bank and was shocked at the additional charges this Santiago finance manager charged me for. THE BANK WAS SHOCKED. These are: TIRES AND WHEELS - $620 K More

by CLAUDIAPINNOCK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Francisco Mora, Gregory Major, Santiago Garzon
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Feb 26, 2025 -

Hyundai of North Miami responded

Claudia, I'm truly sorry to hear about your experience and the unexpected charges. We take these matters seriously and would like to address this promptly with you. Please reach out at your earliest convenience so we can discuss a resolution together. Thank you, Hector Mota - Assistant General Manager - hectormota@lithia.com

Mar 01, 2025 -

CLAUDIAPINNOCK responded

Mr. Hector Mora - Assistant General Manager, You responded to my recent follow up complaint stating that you were truly sorry about the unexpected charges and that you took these matters seriously. You also stated that I should reach out to you as soon as possible for a resolution. Hector Mora, I have responded to you the day before yesterday from my email and you did not respond. I sent you another email yesterday and you still did not respond. I am at your dealership right now servicing the vehicle and will be making my way to your office so continue to be dishonest. You cannot hide from GOD! People, these Managers and owners at Hyundai Miami are very dishonest and like to trick customers. I have been going to their offices for a solution and they kept hiding like thieves. These Managers have been responding to me from last year I bought the car and when I reach out with my email and phone number, they haven't responded. They just responding to the review complaint as if they are helping. They are: HECTOR MOTA - ASSISTANT GENERAL MANAGER YANVCARLO GARCIA - GENERAL SALES MANAGER BRET MACY - PLATFORM MANAGER

Mar 01, 2025 -

CLAUDIAPINNOCK responded

ALSO ARYEH FOX WHO CLAIMS HE WAS THE OWNER .

February 24, 2025

My service advisor, Rod, was highly professional and pleasant. As promised, he kept the wait to a minimum and went above and beyond to make the service experience memorable. Thank you, Rod. You rock! More

by machevry1155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderick Randle
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Feb 24, 2025 -

Hyundai of North Miami responded

It's rewarding to learn that Rod provided you with a memorable service experience at Hyundai of North Miami! Our team is committed to professionalism and efficiency, so it's great to know we hit the mark. Thanks for sharing your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs.

February 23, 2025

I was satisfied with my experience. I’ve been with Hyuandi for years. My husband and my daughter also have purchased vehicles made by Hyuandi. More

by Dionne6530
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariana Salazar
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Feb 24, 2025 -

Hyundai of North Miami responded

We're delighted to hear that you and your family have had such positive experiences with Hyundai of North Miami! Thank you for being loyal customers, and we look forward to serving all your future vehicle needs.

February 23, 2025

Excellent customer service Pedro de la Cruz is the best I will recommend it 100 % More

by Julio Alvarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juliano de la Cruz , Pedro De La Cruz
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Feb 24, 2025 -

Hyundai of North Miami responded

Pedro will be thrilled to know that you consider him the best! Our team at Hyundai of North Miami is grateful for your five-star review. Let us know if we can assist with anything else down the road!

February 23, 2025

Carlos Nunez made the trade-in process very seamless considering our situation. It was refreshing. More

by Shane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez
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Feb 24, 2025 -

Hyundai of North Miami responded

Thank you for the five-star review of Hyundai of North Miami, Shane! We're glad to know that Carlos made your trade-in process seamless despite your situation. We will continue to work hard to provide you with the best possible experience next time.

February 22, 2025

Rocio was amazing, thanks for being nice and professional, see you in a few months! More

by GABRIELDOSRAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocio
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Feb 24, 2025 -

Hyundai of North Miami responded

Thank you for choosing Hyundai of North Miami for your service needs, Gabriel! We're glad to know that Rocio left such a great impression during your visit. Travel safe and come see us again whenever we can next be of service.

February 22, 2025

George was great he listened and assured me this time he would make sure the techs properly serviced the car. Its a shame that i had to take my car to your dealer/service center 3 times before it was cor More

by FRANKMERCADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Munoz
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Feb 24, 2025 -

Hyundai of North Miami responded

It's great to hear that George provided attentive service, but I'm sorry for the inconvenience of multiple visits before your car was properly serviced. We strive for efficiency and quality in our work, so this feedback is important to us. If you have any further concerns or need assistance, please feel free to reach out. Thank you, Henry Cabrales - Service Manager - henrycabrales@lithia.com

February 21, 2025

KEVIN WAS GREAT. Disappointed at two things. Went in expecting routine maintenance. 2 hour appointment. Then told recall so about 4 hours. Turned into over 7 hours . More

by barbarakpolish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Calvo
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Feb 24, 2025 -

Hyundai of North Miami responded

Thank you for sharing your experience. While it's great to hear Kevin provided excellent service, I'm sorry about the extended wait time and missed car wash and fluid fill-up. We strive to offer a seamless visit, so I appreciate this feedback as it helps us improve. If you'd like to discuss further or have any other concerns, please reach out anytime. Thank you, Henry Cabrales - Service Manager - henrycabrales@lithia.com

February 20, 2025

I received great service from Jorge Munoz Rodriguez in service, this last visit was the 3rd time he took care of our Santa Fe and as always it was great. I am very happy and every time I have an issue h More

by mbernal2230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Munoz
Report | Print
Feb 21, 2025 -

Hyundai of North Miami responded

It's fantastic to hear that Jorge Munoz Rodriguez consistently provides excellent service for your Santa Fe at Hyundai of North Miami. We appreciate your recommendation and are delighted to know you're happy with the care you receive! See you next time.

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