Hyundai of Las Vegas

I just purchased my FIFTH Elantra (think it's a good car?) -- my second in a row from Planet Hyundai. My sales representative was [still is, I presume (smiling)] Bob Stewart. Great fellow: Friendly, hon car?) -- my second in a row from Planet Hyundai. My sales representative was [still is, I presume (smiling)] Bob Stewart. Great fellow: Friendly, honest as the day is long, and knows his product(s) inside and out. The Planet dealership itself is clean and efficient. I would advise others to seek out Bob or his co-worker, Chris Rooney. No tricks, no surprises, and I paid a pefectly fair price. Best vehicles on the market, and the longest warranty available. I've never needed it, but it's comforting. So is free roadside assistance. What's not to like? More

I was basically held hostage. I was very clear from the beginning that I wasn't going to make a deal today, but of course that is always their goal, so I understand that they were going to try. I let them beginning that I wasn't going to make a deal today, but of course that is always their goal, so I understand that they were going to try. I let them take my keys to look at my trade, and then could not get them back. I kept saying I wasn't committing to anything right then, and then just kept saying no, no, no, and asking for my keys. I needed to go and pick up my daughter, and was about to be late. I finally had to raise my voice and demand my keys for them to bring them, and then they "had to locate them." I would rather get a bad deal from somewhere else than deal with these people ever again. More

I wished I'd visited this site prior to my attempted dealings with Planet Hyundai. I live in OC, CA and found a 2004 Toyota 4WD truck I wanted with the right miles, year, options, color and etc. I w dealings with Planet Hyundai. I live in OC, CA and found a 2004 Toyota 4WD truck I wanted with the right miles, year, options, color and etc. I work in the Business doing dealer audits, lease return inspection and remarketing for the banks that loan the money to dealers. I had a professional inspector from my company check out the car including using a paint meter to check for prior repair. I also got a CarFax on the one owner truck. So I did my homework and all along I was transparent with my dealings including faxing in a credit application and had copies of all current loan info, income and etc. Keep in mind they knew my occupation and my understanding of the system and had everything needed to write a deal. They started using word play over the phone and I had to remind them once again of my occupation in the business and told them "Let's both play strait up and make this happen or I'm not driving 8+ hours round trip to just to start the process". Note: I have successfully purchased 5 cars in the last ten years by pre-negotiating via, internet, phone and faxes with no problems; in fact it made the process less stressful. I've also sold a few cars this way with a perfect buyer’s satisfaction record. As I said I play it striat-up. After their assurance that a deal was done depending on the final details of out of state tax, title and etc. We were between $351 and $371/month with out the trade and they would not give a fair price on my truck unseen. OK, so I asked if I could keep it and sell it myself while getting a loan for the new truck. They agreed after having had my credit application in hand since the day before to help make the determination. Their truck had a $3000 higher Kelly Blue Book market value then I was paying and my truck had a NADA (National Auto Dealers Association) "TRADE IN" value only $500 lower then my payoff, so there was still room to fit my truck in the deal as a trade in with a slight increase in payments that were still in my budget and prequalification. I spent two tanks of gas, breakfast and dinner for the second driver and drove 8 1/2 hours round trip and they had not even ran my credit yet, but had been talking to me as if every thing checked out and was ready to go. Four very frustrating hours later I'm driving my own truck home because after spending 4 days negotiating the deal now after driving all the way there, they needed $2000 down with the same payments and acted like since I drove so far I would just roll over. They also lied about being able to swap out the liner of the truck I was buying, since I wanted to keep my carpet kit... it turned out to be a spray on liner that coating was too thick to fit my carpet kit in correctly and I spoke specifically of taking out the plastic liner to fit my carpet kit. Talk about ignoring the details and just saying what the buyer wants to hear just to get them on the lot… even if the have to drive over 4 hours. I spoke with the GSM showing him on my company computer, one that has access to industry websites, links and passwords to standard industry valuation websites and tools used by dealers. He didn't like the idea of dealing with an industry insider that had the facts on screen right in front of him and was using industry terms and he killed the deal while lying about the loan to value being the issue. Funny thing is my current loan is paid ahead ($20 or so, per payment for three years) and I have a higher payment now then the new loan would have had, so it does not make sense that a bank would not write a loan for less principal and lower payments on a truck with 70,000 less miles. Nice waste of 2 tanks of gas and an entire day. More

I don't remember who I dealt with but it doesn't matter. They put me through 3 different person during the dealing process. I'm a very tough customer and can smell bad fish from miles away and boy it wasn' They put me through 3 different person during the dealing process. I'm a very tough customer and can smell bad fish from miles away and boy it wasn't very far with Planet Hyundai. To make a long story short the first guy was nice, but when he couldn't deal with me so he forwarded to the next guy who was the biggest assh*le. This idiot didn't care about how much I can afford for a car or my goals. He just wanted me to close the deal right away. In the end they did give me a decent offer for a new 08 Accent. I told them i need to think about it. This is when they all gave me dirty looks as I walked out of the door. One of the guy made a smart comment that I wasted their time. This is the kind of experience anyone shouldn't go through at a dealership. It doesn't bother me because i already understand that alot of car dealers are the scum of the universe. More

Stay away from this dealership if you want an honest deal. They will rir you off, plain and simple. My wife was sold the wrong car, not what she selected, and the salesman made this huge mistake. Not on deal. They will rir you off, plain and simple. My wife was sold the wrong car, not what she selected, and the salesman made this huge mistake. Not one manager dealed with us honestly in the 12 day period that followed as we tried repeatedly to rectify their mistake. Bottom line is this: they only care about making their numbers, rather than actually caring about their customers. Every single person that we dealt with lied to us, about every aspect of the sale, and financing that followed. You would be dealt with much more honestly at their sister company in the north, Centennial Hyundai. More

The price I got was great I thought! I was toled that I was paying $14,300 for a brand new 2007 Hyundai Elantra and I was toled that they were paying off my loan on my trade which was fair. I owed about 3, was paying $14,300 for a brand new 2007 Hyundai Elantra and I was toled that they were paying off my loan on my trade which was fair. I owed about 3,000 on a 2001 Ford Focus with no problems and looked great. I did not have the trade with me and I was toled that I had to sign the contract before I left to go get the trade. The price on the contract was about $19,000 I was toled that it would all be cleared up when I handed over the trade and 19,000 - $3,000 is $16,000 and after you factor in taxes and fees that makes sence. What actually happend was just the oppisite they did not take off the $3,000 they only took off about $200 which was the taxes I had already paid on the $3,000 from the trade. THEY USE trickey wording and I will never make the mistake of buying from them agin! They took advantange of me being a first time buyer! "my parents financed the trade" and when I went to get the green slip I toled the finance manager how funny that trick was. "buy that point I had accepted it and did not really care" but the finance manager had the nerve to tell me being a certified nurse assistant that I am an IDOT and that I should never leave that job beacuse I an to stupid to do anything else! I was so mad not only did they take advantage of me but they had the nerve to tell me how stupid I am! More

It took a full week for my 2006 Santa Fe to be LOOKED at after it was towed in because it would not respond at all while driving - not very safe to drive. During the entire week I tried to get the status o after it was towed in because it would not respond at all while driving - not very safe to drive. During the entire week I tried to get the status of it and all I was told was that it hasn't been looked at yet _ then finally the last time I called I was told it was fixed. I drove it home and almost made it before the same thing happened again. Had it towed back again, was promised by everyone that it would be looked at the next day and they would call to keep me advised. No body called and when I called I was kept on hold twice for over an hour before I was hung up on. In short service is a very foriegn concept to the service department. I'm still waiting to hear if it's been looked at - On the secont trip back for the same problem it's been there 2 and a half days and counting - and still waiting for someone - anyone to tell me if it's even been looked at. More

This dealer uses extremely deceptive advertising and sales practices to exploit and rip off customers. Dealer used bait and switch tactics, swapping out the test driven car with another lesser car afte sales practices to exploit and rip off customers. Dealer used bait and switch tactics, swapping out the test driven car with another lesser car after the deal was agreed upon. Sales Manager Joe was extremely rude and berating when this issue was adressed. Brand new car was sold with a known electrical problem, which they had no problem with. It took 5 weeks and 3 visits to the service department to get the issue resolved. Throughout entire process, dealership manager refused to take calls or address the issues in any way. Upon further research, I discovered that this company has had 44 BBB claims in the past 3 years, many of which were not resolved to the customers satisfaction. Planet Hyundai, despite the fancy showroom and impressive sales numbers, has by far the worst reputation of Hyundai dealers in the Las Vegas area. To anyone considering giving this place your business, I would say, do your research before hand, and buyer beware!!! More