Hyundai of Kirkland

Nick Miller has been AMAZING and super patient with working with me from a distance. I purchased a Brand New 2024 F150 and from the beginning to the end, he has gone above and beyond to make sure I was working with me from a distance. I purchased a Brand New 2024 F150 and from the beginning to the end, he has gone above and beyond to make sure I was happy with my purchase including adding accessories and lastly delivering my new baby to the barge. I will definitely be sending my friends to Kirkland Ford for their upcoming. THANK YOU KIRKLAND FORD, NICK MILLER and the amazing finance department for such amazing communication to make this a very positive and successful purchase. More

Had a great experience working with Jeff and Ahmed. Purchased a brand new Ioniq 5 and absolutely love the car. Purchased a brand new Ioniq 5 and absolutely love the car. More

These guys do decent work but they cant communicate tried to get ahold of a tech for 4 days (+2 over weekend but service doesn't work weekend) Told me my car would be ready Friday and the following Tuesday to get ahold of a tech for 4 days (+2 over weekend but service doesn't work weekend) Told me my car would be ready Friday and the following Tuesday they said it wouldn't be ready for another 2 weeks. Which isn't a problem under normal circumstances but when i tried to go in to get a loner there wasn't anyone who could even give me keys so now they left me up a creek with out a paddle. normally i don't wright reviews but this service was so abysmal compared to previous times. google wont let me 0 star but I wish I could Update. Today (June 19th) I spoke with David. Who explained to me how they were doing everything that they could to get me a loaner car. He asked me when I could be in to receive it. I replied that I would not be able to until sometime after 5 today. He replied that might be a problem. To which I said you didn't contact me for days and this wouldn't be a problem if you texted me on Friday when I asked. He then told me about how they were short staffed and people were out sick. To which I said something to the extent of "are you f*king kidding me". To which he said "that's not how we communicate". In my opinion was a very condescending tone. And yes that is the problem that they didn't communicate. He then threatened "I can refuse service to you, you know." on a warranty part that they didn't fix the first time. And yes that's also a problem cause they didn't touch my car. So I asked if it was drivable. He said he didn't know. And Tuesday (yesterday) they said they didn't touch it. So he most likely didn't have a file or report pulled up when talking to me. Then said he would call me back. He did said it would be an additional 3 to 4 weeks to get it fixed. I asked some stuff about warranty and said I would be picking it up today to take it somewhere else. To whomever replied to my post I appreciate it. But at a certain point I have to draw a line of what I will put up with. I don't want to take anyone time off work as I work in a machine shop and don't want to leave them short staffed. More

Greg Carter is the most hard working and respected person I've met. He gave us our dream car and ensured we got the car delivered on the same day. He is friendly and polite. Ty for all your help in processi I've met. He gave us our dream car and ensured we got the car delivered on the same day. He is friendly and polite. Ty for all your help in processing the request at speed. More

Nick Miller was good to work with when I bought a 2019 Lexus. No pressure to buy buy extras they offered. Still had to refuse those with the F&I person, too. My only criticism is that my simple all cash d Lexus. No pressure to buy buy extras they offered. Still had to refuse those with the F&I person, too. My only criticism is that my simple all cash deal took much longer than expected for no apparent reason. More

I ordered a Ford truck from Ford of Kirkland in Washington State because it was close to a shipping terminal that could ship the truck to me. Before ordering I asked the salesman if they could del Washington State because it was close to a shipping terminal that could ship the truck to me. Before ordering I asked the salesman if they could deliver the truck to the terminal (across town). He said Yes. I found out 6 months later that was the first of many promises made by dealer staff that were not true. The truck arrived from the factory in February 2024 which is when the problems started. I was passed off to multiple sales staff who never seemed to be at work and did not return calls, texts, or emails. They asked for proof of residence documents, which I sent them, which they lost, so I sent them again. It took them over two weeks to get the purchase documents to me because they don't use Docusign, which cost me $300 for delivery and notary services of one copy for them, and no copy for me. I had to make my own copies. They told me I could pay by check but they would wait two weeks for the check to clear or I could pay by wire transfer for $75 with no waiting. I did the wire transfer and they held up the sale for two weeks anyway "for the wire transfer to clear"! They finally completed all the paperwork in April 2024. The truck was at the dealership for 8 weeks now. The newest salesman said he would deliver the truck to the terminal. After waiting another week, he told me they were too busy to deliver the truck to the terminal (28 miles away) and they needed a bill of lading. The bill of lading was waiting for them at the terminal. I had to contract for a local delivery service to drive the truck across town. The finance department insisted on collecting out-of-state sales tax and completing an out-of-state registration form. I warned them that it would not be accepted at DMV. The truck was delivered to me in early May 2024. It was missing one of the options I ordered from the factory, so I called to ask for a refund of the cost of the option. A sales manager told me in writing that I would get a refund. I did not. I escalated the issue to the dealer's customer service representative, who told me the sales manager was resolving the issue. I never received the refund. The truck arrived without the temporary plates (which I signed in the purchase document package two months prior), without the MSO, and without the purchase invoice, so I could not title or register the truck at DMV. I had to contact the title clerk to find the missing paperwork. The title clerk had my home address but sent it directly to my local DMV office. DMV called me several days later to tell me I had to come downtown to the central office (not my local office) to pick up the paperwork and then make an appointment at my local office to title and register the vehicle. So I made two trips to two different DMV offices. The paperwork sent to DMV by the dealer included a registration form for the wrong county, so I had to fill out the correct form at DMV. The package also included a check for the sales tax made out to the Dept of Taxation so DMV would not accept it. I had to make a separate trip to another govt office to pay the sales tax because the dealer insisted on collecting the tax from me and then mailing a check to me that I had to pick up at one govt office and then deliver to another govt office. Ford builds a good truck but Ford should not allow Ford of Kirkland to EVER SELL ANOTHER FORD! More

Nick Miller was friendly and super knowledgeable on the Maverick features and options and he helped make the whole purchasing experience smooth and low stress even though we had some complexity with and en Maverick features and options and he helped make the whole purchasing experience smooth and low stress even though we had some complexity with and end-of-lease VW thrown in. Nick helped us purchase a used 2022 Maverick XLT that was on the lot and is bright orange - we love it !! More

Stephen was very knowledgeable, courteous, and attentive throughout the buying process. He made sure we had all the info we needed and accommodated our schedule. throughout the buying process. He made sure we had all the info we needed and accommodated our schedule. More

Quick and to the point of sales Ready to deal with you right now Willing to accept offers right now Willing to accept offers More

Cosmin was a terrific sales guy. Knowledgeable, helpful but low-pressure. He listened and was respectful of our needs. Overall, great experience buying a car! Knowledgeable, helpful but low-pressure. He listened and was respectful of our needs. Overall, great experience buying a car! More