Hyundai of Kirkland

This is my 4th car over the past 10 years from Hyundai of Kirkland. They've always treated me well. Today was no exception. Harry Chen and i worked together online for a couple weeks. He always responded Kirkland. They've always treated me well. Today was no exception. Harry Chen and i worked together online for a couple weeks. He always responded to me in a reasonable period of time. I explained my needs and wants, and he helped me find the best fit for my situation, and patiently answered any of my questions along the way. Plus, he's super pleasant. Throughout the process, Jessica Adams walked me through various things about the car and got me signed up for all of their services. She has a great attitude and makes you have fun with everything, and she was very detailed in showing me features of the Santa Fe. Hyundai products have been fantastic. But the people of Hyundai of Kirkland are even better. Can't recommend them enough. More

We bought a new 2016 Hyundai Tucson from them. The buying experience was average. One of the new sales associate was extremely rude so we had to finally ask to work with someone else. Then we got to work wit experience was average. One of the new sales associate was extremely rude so we had to finally ask to work with someone else. Then we got to work with a nice gentlemen who helped us with the final sale. My negative review is mostly for their service department. Firstly, if you report an issue their first response is to defend Hyundai instead of trying to understand the customer's grievance. Secondly, their investigative skills are extremely poor and if you question it, they don't like it and push back with even more gusto. I had an issue with the front radar which only comes up after you have driven for a while. The lady on the desk plainly told me that the technician could not reproduce it so they can't do anything about it. She even gave me an analogy - "If you go to the doctor and if you are not experiencing the issue then, how can he help you" ? This made me laugh and be frustrated at the same time ! Due to these experiences with the car as well as their service department, i don't think we will ever buy a Hyundai again. More

Really great experience with Jessica and Siamak at Hyundai Kirkland I just leased my first car , brand new Hyundai Elentra! I can’t put it in words how excited I am😍😇 Hyundai of Kirkland give me Hyundai Kirkland I just leased my first car , brand new Hyundai Elentra! I can’t put it in words how excited I am😍😇 Hyundai of Kirkland give me vip experience Thanks for everything ❤️ More

Dealer is not transparent even though they've been caught Right as we arrived at the dealership, one of the salesman approached us and asked us what we were looking for. Told him the specific car and gave hi Right as we arrived at the dealership, one of the salesman approached us and asked us what we were looking for. Told him the specific car and gave him the VIN. We took the car out for a test drive and loved the whole process up until the point where we were figuring out the total price of the vehicle. I understand that car salesmen are sleazy and I'm cool with that because they have to make a living too. Our salesman provided us the wrong term, wrong down payment, and wrong amount financed THREE different times. I'm not sure if he's slow or something, but his manager came over and started trying to tell us that the "wrong information" is right. On the FOURTH time, they finally were able to print out everything correctly. Along with the correct information, they also slid principal theft of $199 and "fees" of $710 PLUS a $150 doc fee. So what is the $710 worth of "fees?" He tried to make something up by saying it's "licensing, tabs, registration, etc" which absolutely makes no sense because WA has a cap of $150 WHICH IS THE DOC FEE. The DOC fee includes licensing, tabs, registration, etc. I asked for a complete breakdown of the fees but was only ignored. Eventually, we were able to remove the principal theft fee of $199 and not the hidden $700 in "fees." I asked for a price reduction of $700 and they salesman immediately said "Nope, we're all in. Thanks for coming in." By the way, the salesman eventually brought the sticker of the car out at the very end of the transaction. I added up all of the "included options" which were obviously REMOVABLE such as trunk hooks, cargo tray, floor mats, trunk lid applique, etc PLUS the principal theft of $199.....and the total was $700. So they tried to hide REMOVABLE options of the car under "fees." Also not sure why they would charge principal theft of $199 separately when it was already included in the hidden "fees." Sketchy salesman. My guess is that they wouldn't remove the "fees" because the car is already at a low price and assume customers don't mind buying all the extra hidden junk they add on. When we were leaving the managers tried to get us to stay and purchase the car by telling how amazing of a deal the car was....we know how amazing of a deal the car was and ended up choosing not to buy it because of how unprofessional you guys are. Try being transparent when customers ask you to provide certain information, don't try to play smart when you've been caught. No wonder this is the lowest rated Hyundai dealership in the state of Washington. The salesman never introduced himself and the rude comment he made when I asked for a price reduction along with me being ignored when I requested a breakdown of the fees just shows how unprofessional these people are. More

I had a great car buying experience at Hyundai of Kirkland!! Louis and Saimak were very knowledgeable and fun to work with! I Highly recommend Hyundai of Kirkland. Michelle C. Kirkland!! Louis and Saimak were very knowledgeable and fun to work with! I Highly recommend Hyundai of Kirkland. Michelle C. More

David Kim was fantastic! Sales review: David Kim was super friendly and responsive in coordinating my purchase of a new 2020 Palisade at a fantastic price! I shopped every Sales review: David Kim was super friendly and responsive in coordinating my purchase of a new 2020 Palisade at a fantastic price! I shopped every Hyundai dealer in King, Snohomish, Skagit, and Pierce County. Hyundai of Kirkland and David Kim was by far the most responsive dealership and open to negotiating the best deal. I will not hesitate to recommend this dealer to family and friends. Thanks again! More

Listened to my concerns and answered every question they could! Quick service. Good communication. Best experience I have had at a ford dealership as of yet. could! Quick service. Good communication. Best experience I have had at a ford dealership as of yet. More

A catastrophic failure or the break system of my car After 7 years of collaboration and numerus visits for servicing, my car continued to have problems that the service department could find. The patte After 7 years of collaboration and numerus visits for servicing, my car continued to have problems that the service department could find. The pattern was that a few days after every visit a completely new problem appeared in the car. Every time i was accepting all repairs and fees. Until the next time. The final one came with an almost catastrophic failure of the break system. We were driving the car when our breaks went completely off. We were lucky enough to survive this. Not only the service department of Ford of Kirkland haven't found anything alarming in the break system in my previous visits in the past 2-3 months but i had to pay a repair higher than the current value of my car. Extremely disappointed with the situation as in all my years as a car owner and driver i haven't been in a life-threatening situation like this one with a car that was in an out from service, almost every month, where i was reassured that everything was ok. More

Great Experience First time buyer needed to purchase a truck, went to kirkland for a last minute look to check prices in comparison to other dealerships. I was amazed First time buyer needed to purchase a truck, went to kirkland for a last minute look to check prices in comparison to other dealerships. I was amazed at how knowledgeable the staff was about their product. Ended up getting a truck with way more bang for the buck. Love the truck would recommend this dealership to everyone I know. More