Hyundai of Kirkland

Extremely quick and easy process. Went to get a car and left driving it that same day. The salesperson I worked with, Jessica was super friendly and extremely accommodating. Made the entire process much fa left driving it that same day. The salesperson I worked with, Jessica was super friendly and extremely accommodating. Made the entire process much faster and smoother. More

My Wife is very very happy with her new 2020 Hyundai Kona in Lime Twist we purchased from Michael and the team. Great price and he has spent a lot of time so far teaching her how to use all the wonderful new in Lime Twist we purchased from Michael and the team. Great price and he has spent a lot of time so far teaching her how to use all the wonderful new features. We had one misunderstanding during the buying process but the GM stepped up and made sure it was resolved as soon as he was aware of it which shows he cares and who could ask for more than that. With the current Covid-19 pandemic going on businesses are adapting every day to keep everyone safe and still provide excellent service to their customers and HOK seems to be a step above all the rest. Thanks to everyone there for making her purchase a great experience More

I had a really good trip the other day to Hyundai of Kirkland. My salesman was named Michael Sylvan. He wasn't condescending or rude or pushy. He explained the process and made it very easy. He is the Kirkland. My salesman was named Michael Sylvan. He wasn't condescending or rude or pushy. He explained the process and made it very easy. He is the reason I bought the car that day. I never put online reviews but I had such a good experience I felt I needed to leave a comment. If anyone else is looking for a car ask for Michael Sylvan and you'll have a good experience. More

This is my 4th car over the past 10 years from Hyundai of Kirkland. They've always treated me well. Today was no exception. Harry Chen and i worked together online for a couple weeks. He always responded Kirkland. They've always treated me well. Today was no exception. Harry Chen and i worked together online for a couple weeks. He always responded to me in a reasonable period of time. I explained my needs and wants, and he helped me find the best fit for my situation, and patiently answered any of my questions along the way. Plus, he's super pleasant. Throughout the process, Jessica Adams walked me through various things about the car and got me signed up for all of their services. She has a great attitude and makes you have fun with everything, and she was very detailed in showing me features of the Santa Fe. Hyundai products have been fantastic. But the people of Hyundai of Kirkland are even better. Can't recommend them enough. More

We bought a new 2016 Hyundai Tucson from them. The buying experience was average. One of the new sales associate was extremely rude so we had to finally ask to work with someone else. Then we got to work wit experience was average. One of the new sales associate was extremely rude so we had to finally ask to work with someone else. Then we got to work with a nice gentlemen who helped us with the final sale. My negative review is mostly for their service department. Firstly, if you report an issue their first response is to defend Hyundai instead of trying to understand the customer's grievance. Secondly, their investigative skills are extremely poor and if you question it, they don't like it and push back with even more gusto. I had an issue with the front radar which only comes up after you have driven for a while. The lady on the desk plainly told me that the technician could not reproduce it so they can't do anything about it. She even gave me an analogy - "If you go to the doctor and if you are not experiencing the issue then, how can he help you" ? This made me laugh and be frustrated at the same time ! Due to these experiences with the car as well as their service department, i don't think we will ever buy a Hyundai again. More

Really great experience with Jessica and Siamak at Hyundai Kirkland I just leased my first car , brand new Hyundai Elentra! I can’t put it in words how excited I am😍😇 Hyundai of Kirkland give me Hyundai Kirkland I just leased my first car , brand new Hyundai Elentra! I can’t put it in words how excited I am😍😇 Hyundai of Kirkland give me vip experience Thanks for everything ❤️ More

Dealer is not transparent even though they've been caught Right as we arrived at the dealership, one of the salesman approached us and asked us what we were looking for. Told him the specific car and gave hi Right as we arrived at the dealership, one of the salesman approached us and asked us what we were looking for. Told him the specific car and gave him the VIN. We took the car out for a test drive and loved the whole process up until the point where we were figuring out the total price of the vehicle. I understand that car salesmen are sleazy and I'm cool with that because they have to make a living too. Our salesman provided us the wrong term, wrong down payment, and wrong amount financed THREE different times. I'm not sure if he's slow or something, but his manager came over and started trying to tell us that the "wrong information" is right. On the FOURTH time, they finally were able to print out everything correctly. Along with the correct information, they also slid principal theft of $199 and "fees" of $710 PLUS a $150 doc fee. So what is the $710 worth of "fees?" He tried to make something up by saying it's "licensing, tabs, registration, etc" which absolutely makes no sense because WA has a cap of $150 WHICH IS THE DOC FEE. The DOC fee includes licensing, tabs, registration, etc. I asked for a complete breakdown of the fees but was only ignored. Eventually, we were able to remove the principal theft fee of $199 and not the hidden $700 in "fees." I asked for a price reduction of $700 and they salesman immediately said "Nope, we're all in. Thanks for coming in." By the way, the salesman eventually brought the sticker of the car out at the very end of the transaction. I added up all of the "included options" which were obviously REMOVABLE such as trunk hooks, cargo tray, floor mats, trunk lid applique, etc PLUS the principal theft of $199.....and the total was $700. So they tried to hide REMOVABLE options of the car under "fees." Also not sure why they would charge principal theft of $199 separately when it was already included in the hidden "fees." Sketchy salesman. My guess is that they wouldn't remove the "fees" because the car is already at a low price and assume customers don't mind buying all the extra hidden junk they add on. When we were leaving the managers tried to get us to stay and purchase the car by telling how amazing of a deal the car was....we know how amazing of a deal the car was and ended up choosing not to buy it because of how unprofessional you guys are. Try being transparent when customers ask you to provide certain information, don't try to play smart when you've been caught. No wonder this is the lowest rated Hyundai dealership in the state of Washington. The salesman never introduced himself and the rude comment he made when I asked for a price reduction along with me being ignored when I requested a breakdown of the fees just shows how unprofessional these people are. More

I had a great car buying experience at Hyundai of Kirkland!! Louis and Saimak were very knowledgeable and fun to work with! I Highly recommend Hyundai of Kirkland. Michelle C. Kirkland!! Louis and Saimak were very knowledgeable and fun to work with! I Highly recommend Hyundai of Kirkland. Michelle C. More

David Kim was fantastic! Sales review: David Kim was super friendly and responsive in coordinating my purchase of a new 2020 Palisade at a fantastic price! I shopped every Sales review: David Kim was super friendly and responsive in coordinating my purchase of a new 2020 Palisade at a fantastic price! I shopped every Hyundai dealer in King, Snohomish, Skagit, and Pierce County. Hyundai of Kirkland and David Kim was by far the most responsive dealership and open to negotiating the best deal. I will not hesitate to recommend this dealer to family and friends. Thanks again! More