Hyundai of Kirkland

Recently during a visit to the service department I had some dissagreements with the work they had done I have to tell you readers that Ford of Kirkland came through after all. Jim Walen called me this mor some dissagreements with the work they had done I have to tell you readers that Ford of Kirkland came through after all. Jim Walen called me this morning and told me how important I was as a customer and that he wanted to make things right. I stopped by Ford of Kirkland and met with Jim and his wife Amy. It’s not very often that you meet someone with integrity but I have to say Jim has it. It is obvious that he cares a lot about their business and so does Amy. They bent over backwards to clear the air between us and restored my faith in their store. I have always respected Dan Lozott (internet sales) he sold me my truck in 1999 and has done a lot to make sure I was taken care of. Dennis in parts is always willing to give me the right info and makes sure I get what I need as quickly as he can. A new guy to me Greg the "New Car Sales Manager" seems to be a real nice guy that is honest and wants to do what is right all the time. When you talk to this guy you know you are talking to someone that has a heart. All in all I will return to buy a vehicle from Ford of Kirkland and I definitely suggest you do to Thank you Pros: Sincere and Caring. Willing to work with you. Cons: Not enough people like the Jim and Amy Walen More

I recently purchased a brand new F-150 from Ford of Kirkland. I was truly happy with the service and honesty. I own two customer service business of my own, and I am very hard to please when it comes Kirkland. I was truly happy with the service and honesty. I own two customer service business of my own, and I am very hard to please when it comes to customer service. Theses guys bent over backwards to make sure I was happy; I was even introduce to both of the owners! I was not sure if I was comfortable in the truck. Ford offered for me to take it home and bring it back the next day if that would make me more confident in my purchase. Most dealerships will not do that. The truck had a scratch in the front bumper no questions asked they had it fixed right away; you would never know it was there. I would recommend that you buy your next Ford through these guys. You won’t have to deal with that typical salesman attitude that everyone dreads when going to buy a car. Every time I have pulled back onto their lot one of the Managers is at the door to greet me before I am even out of my truck. Good luck finding this kind of service else where…you won’t. So a huge THANK YOU to Ford of Kirkland for all you help and excellent service. More

After hearing about my cousins recent experience I called Jim Walen who referred my to Raleigh to help me check out a new Escape SLT 4x4. When arriving at the dealership, Raleigh was there as promised - w Jim Walen who referred my to Raleigh to help me check out a new Escape SLT 4x4. When arriving at the dealership, Raleigh was there as promised - wow, no pressure, nice, knowledgeable and very patient. It takes a lot of that to answer all my questions and he was great! We decided on a black Escape with every single thing I was looking for. I was especially happy to hear Raleigh's description of how the Escape will handle in this challenging Seattle weather! Have to mention John - do not remember ever having a nicer, more helpful finance manager. John was there to look at and analyize my individual situation, I was not just "another customer" to him. Happy to say my Ford of Kirkland receives an A+ - have found my home for all future auto needs. More

Donna Timmons was a pleasure to deal with on the purchase of the internet truck sales. The deal was put together with in a fair time frame, price agreed to truck delivered the next day. I recommend dealing w of the internet truck sales. The deal was put together with in a fair time frame, price agreed to truck delivered the next day. I recommend dealing with Donna and would return for service support. Thanks You John McBride More

In November 2008, I bought a used Honda Accord from Ford of Kirkland. I was very satisfied with the sales and dealmaking, but initially a little disappointed by the delivery of the car. However, due to th of Kirkland. I was very satisfied with the sales and dealmaking, but initially a little disappointed by the delivery of the car. However, due to the underlying strong customer service ethic of the owners, I'm happy to recommend Ford of Kirkland. Read on.... The sales team was very friendly and fun to work with, but as a condition of buying the car, I was specifically promised an "excellent" detail job would be done before I picked up the car - including, but not limited to, removing a sticky smudge from the passenger window. When the car was turned over to me, it was quite clear that a mediocre detail job had been done (eg. dust on dash, detritus in map pockets, no cleaning of door wells) and instead of cleaning off the window smudge, the detail tech had attempted to scrape it off (probably with a razor) which had scratched up the tint film. When these detail deficiencies and damage were pointed out, the sales team was reluctant to rememdy the situation, but the owners of Ford of Kirkland (Jim and Amy Walen) were quick to jump in to take ownership of the issue, assuring me that it was important to them that my overall experience was satisfactory and that they would remedy both the poor detail and the tint damage issues. I'm extemely satisfied and glad that Jim and Amy are the type of business owners who still value the lost art of customer service and understand that impressions only take a moment, but relationships can last a lifetime. More

Donna was very frindly and knowledgeable about the product we were looking for. The dealership was graet in letting us have an Edge for a lingthy test drive. Donna worked very hard to find one that th product we were looking for. The dealership was graet in letting us have an Edge for a lingthy test drive. Donna worked very hard to find one that that had the options we wanted at the price that fit our budget. This was a wounderful experance there was know high presure to by something we didn't need or want. We will try thier service dept and am sure if that goes as well we will continue to use it. We have only had our 2008 Edge Limited for a week but we are thrilled with it. More

I was in the Seattle area on business and my brother, Gary, invited me to his house for dinner. While there, he and his wife, Trish, told me about the problems they were having buying a new Ford F-150 f Gary, invited me to his house for dinner. While there, he and his wife, Trish, told me about the problems they were having buying a new Ford F-150 from their local dealer in Kent. I recommended that they go to DealerRater.com to see which ford dealers were rated best in the Seattle area. After finding Ford of Kirkland, we visited the dealer's web site and browsed through the store's inventory of trucks. We found a red 2008 F-150 Crew Cab with a shortbed and the 4 wheel drive Gary and Trish needed. We filled out a form and asked for price and 72 month payments using the 0% APR we found on the site. Even though it was 7:00 PM at night, within 15 minutes a salesperson from Ford of Kirkland called us back. Her name is Donna Timmons and she was so helpful, and not pushy that we asked her if she was sure she was a car salesman! Donna said no, but that she would take care of us anyways... Today, Thursday morning the next day, we are actually here at the dealership and Gary is signing the papers for his new 2008 Ford F-150, which he got an incredible deal on... Not only did he get the 0% APR, he also got over $1,000 in factory rebate money and a huge discount from the dealership itself! I have no problem recommending Ford of Kirkland 100% for people living in the Seattle area because they respond promptly, without jerking the customer around, and they got us in and out of the dealership in less than 2 hours. Even the dealer himself, Jim Walen came over to say thank you for visiting his store. I promised Jim I would tell everyone I know in the Seattle area what a great job the Ford of Kirkland team does. More

This is the best dealership i have ever been to!!! the This is the best dealership i have ever been to!!! the atmosphere is wonderful, it really seems like everyone that works there are friends. I feel no This is the best dealership i have ever been to!!! the atmosphere is wonderful, it really seems like everyone that works there are friends. I feel no pressure whatsoever when i walk thought the door. The ONLY dealership i have ever been to that has a deli and the nicest Deli lady i have ever met. The sales team is nothing but helpful and do whatever they can to make you feel comfortable. The service department is the best around and i can always rely on them. i would NEVER go anywhere else! More