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Hyundai of Kirkland

Kirkland, WA

4.5
1,592 Reviews
Here at Hyundai of Kirkland, we always strive to deliver a first-class car-shopping experience to Hyundai drivers. We make that possible by providing a stunning collection of vehicles, hassle-free financing and high-quality service and repairs. That's how we're able to serve as the one-stop shop for buying, financing and servicing Hyundai cars!
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11706 124th Avenue NE

Kirkland, WA

98034

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Showing 1,592 reviews

January 18, 2011

I purchased a 2011 Ford Fusion from Ford of Kirkland last week. My husband saw a weekly ad on their website and we went in to look at the car. Everything looked great and we got our loan application approv More

by lizo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark, Wally, Jim Walen
Feb 10, 2011 -

Hyundai of Kirkland responded

Let us begin our response by saying that we have been in communication with the Ockwells about this matter, and have honored the "doubly discounted" price. We consider this matter closed, but believe that the Ockwells are still not satisfied with our business, and we feel compelled to give more information about what occurred. This was the second vehicle that the Ockwells purchased from us. We have reviewed their first transaction and have found that they made a very good deal on their purchase. We believe that they must also have been satisfied with their experience with us, since they decided to purchase a second vehicle from us. Our Sales Manager on duty at the time the Ockwells came to our dealership the second time, was relatively new to our business, having started in his position with us in December. When entering the Ockwells’ information into our computer system, he inadvertently doubled the “Ford of Kirkland” discount, and the purchase documents were printed with the wrong purchase price. Our staff failed to detect this error until later in the evening, after the Ockwells had taken delivery of their vehicle. If our Sales Manager had made an error and inadvertantly charged more that the advertised price for the vehicle, we would have honored the advertised price. In this case, the error was reversed, and we hoped to receive the same consideration from our customers, who had purchased two vehicles from us. The Ockwells felt strongly entitled to the purchase price entered in error. So strongly, in fact, that they advised us that if we contacted them again to ask their help in rectifying our very serious error, that they would negatively report on our business across the internet. We are sincerely sorry for our error, and how we handled our error. We have counseled our team, and hope that in the future, this situation would never arise again. We wish the Ocwellls well, and hope the best for them. Jim & Amy Walen

December 12, 2010

I went to Hyundai of Kirkland and drove a 2011 sonata. I talked to the sales person before going there about a limited model. He told me that hyundai of Kirkland was the biggest and the best but they only h More

by Supermark123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't want anyone fired
Feb 10, 2011 -

Hyundai of Kirkland responded

We have reviewed this situation with our team. We advertise a large volume of vehicles. Our prices start at MSRP (Manufacturer's Suggested Retail Price). Many, if not most, dealers mark cars up from MSRP, calling this "additional dealer markup". We feel that MSRP less factory incentives on the Hyundai as well as the Ford product offers an incredible value. We sell most of our cars for less than this, and seek to sell a high volume of vehicles and give great service at the same time. For all of 2010, we were the #1 volume Hyundai retailer in the state of Washington, as well as the #1 volume Ford retailer in the state of Washington. We also enjoy very high customer satisfaction ratings from the vast majority of our customers. We are a team of humans, and whenever we make mistakes, we try to make it right by our customers. If this customer ever wanted to contact us personally, we would be happy to give very personal attention. We are very sorry that this customer had a negative experience at our store. Jim & Amy Walen

December 10, 2010

I've purchase 2 new Ford and 1 used Ford vehicles from Ford of Kirkland in the last few years and have always had excellent experiences with their staff. I've primarily worked with Scott Creason and he ha More

by bpaulsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Creason
November 21, 2010

Thank you Jon, You went above and beyond to make this Thank you Jon, You went above and beyond to make this deal happen. The deal was done quickly and at the agreed upon price. My kids kept commenting, More

by Chris_sport_trac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Sweigert, Steve Cunnington, Jon Sweigert
September 02, 2010

I bought my 2002 Ford Explorer from Ford of Kirkland in July of 2002 and have taken it there for service exclusively. Kevin has always been excellent to work with and the vehicle has performed well for 8 y More

by klank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin / blue team
August 29, 2010

We bought our F-150 from Ford of Kirkland and take it in for service work. Dean and the Gold team always do a great job taking care of us and getting the truck back as fast as possible. They go out of their More

by rmeats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Webster
August 23, 2010

I purchased a new 2010 Ford Fusion Hybrid almost exactly a year ago from this dealership. The salesman (Stephen Skullerud) was extremely friendly and helpful, and worked with me to get a fantastic price an More

by cohenjor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Paddock, Stephen Skullerud
August 23, 2010

I brought my escape in for regular maintence. the service advisor was very helpful in getting the most work done to my car with the least amount of my hard earned money. They also gave me a free report of my More

by james99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Webster
August 09, 2010

My husband and I take our 2 Ford vehicles to this dealership for routine service and for anything else that may come up (for example, we had mice that had gotten into the engine compartment and duct More

by ContentCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Paddock
August 09, 2010

I purchased a Ford Fusion two years ago and I am delighted. The Service department has been extremely polite,explaining to me what they were doing and how long it would take.Kevin has been a gentlem More

by Judith Hester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
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