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Hyundai of Kirkland
Kirkland, WA
1,595 Reviews
Here at Hyundai of Kirkland, we always strive to deliver a first-class car-shopping experience to Hyundai drivers. We make that possible by providing a stunning collection of vehicles, hassle-free financing and high-quality service and repairs. That's how we're able to serve as the one-stop shop for buying, financing and servicing Hyundai cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,595 reviews
November 09, 2011
This new car purchase was the best experience I have ever had buying a new car. After researching the car I was interested in, I began contacting dealers remotely for pricing and extras. Not only was Dan L had buying a new car. After researching the car I was interested in, I began contacting dealers remotely for pricing and extras. Not only was Dan Lozott the first person to contact me from the seven dealerships I contacted, I heard from him the same day whereas other dealerships were 24 to 48 hours later. Additionally, their pricing was the lowest of all the dealers I contacted, and Dan worked on finding and arranging for the exact car with features I wanted. More
by gibbystratton
Employees Worked With
Dan Lozott
November 09, 2011
Very pleased with Hyundai of Kirkland. Wayne Richie was most helpful with walking us through the purchae process. Only wish we had picked a less busy day (we visited on a Saturday). However, the number o most helpful with walking us through the purchae process. Only wish we had picked a less busy day (we visited on a Saturday). However, the number of customers we encountered and the number of new vehicles we saw go out the door was rather exciting. No complaints whatsoever. More
by cdleach
Employees Worked With
Wayne Rithcie, Steve (in finance)
November 09, 2011
Wayne was able to get me the car I want but I wasn't sure if I would be able since I worried about being able to trade in my old van. He said he will make it work and it a smooth process that I am so please if I would be able since I worried about being able to trade in my old van. He said he will make it work and it a smooth process that I am so pleased to be able to do it. Love my new car! More
by twilad
Employees Worked With
Wayne Ritchie
November 08, 2011
This is the WORST dealership I have ever worked with. They pulled two switch's on me, 1- charged me more for a used car then a new one would have cost. Told me the used one was a better deal, foun They pulled two switch's on me, 1- charged me more for a used car then a new one would have cost. Told me the used one was a better deal, found out later they had lied 2- Scammed me into a higher interest then I had been per-approved for. Told me a lie that the bank that had per-approved me would only do so under different circumstances. Cost me a full 1% 3- Never did the work they promised in the contract to do. I have asked several times and have forwared on to the State Attorney General. Never under and circumstances do any business with this company More
by jbillen
Employees Worked With
Todd Ingram (sp)
November 08, 2011
Johnny Greene was excellent to work with, I would highly recommend him. No high pressure sales, just a relaxed atmosphere and plenty of time to test drive and evaluate the car on our own before deciding if recommend him. No high pressure sales, just a relaxed atmosphere and plenty of time to test drive and evaluate the car on our own before deciding if we wanted to purchase it. Johnny helped with everything, including working with a tint shop and stereo shop to get me a good deal for aftermarket upgrades. More
by fishnfather
Employees Worked With
Johnny Greene
November 08, 2011
I just bought a Hyundai Sonata from Hyundai of Kirkland. The experience was really good. Unlike other dealerships they didn't waste my time and suggested good prices right away. The experience was really good. Unlike other dealerships they didn't waste my time and suggested good prices right away. More
by gurgenh
Employees Worked With
Rich, "Crazy" Greg
November 08, 2011
Got a nice vehicle at a fair price here, but had a disappointing moment at the end with a surprise expense to us. This, and the response by the used car manager, mean four stars instead of five. W disappointing moment at the end with a surprise expense to us. This, and the response by the used car manager, mean four stars instead of five. We found ourselves needing to replace a totaled Ford Escape with only the cash from the insurance settlement available. We found several potentials around the area via the internet, with two being at this dealership. Jimmy Davidson responded fairly quickly to my inquiries. We stopped by and after waiting a bit had Raleigh show us both vehicles. One had issues I didn't like, but the other was solid. He understood our cash situation and worked out the best numbers – good, but beyond our scope by a few hundred dollars. We left to check out others on our list, discussed the situation, decided to forego some other expenses for a month or two, and went back to Ford Kirkland and the 2005 Escape we liked. Raleigh was cordial, helpful, and very knowledgeable about Ford. As a cash deal the paperwork was pretty simple, handled fairly quickly, and finally I was handed the key … yep, only one set. I asked for an additional key to be made and was told they didn’t have one and “that’s the way it is sometimes” and, “you can get one made easily.” The next day we stopped by another dealer nearer our house and found that it wasn’t so easy and it would be pretty expensive (especially when one is under-employed) at $140. That dealer was pretty surprised that Ford of Kirkland didn’t provide a second key. I let Ford of Kirkland know I’d be posting a generally positive internet review except for the last minute surprise. The used car sales manager called quite upset with me for making an issue over a small thing like a key. After a bit of talking he offered to at least see if his service department would at least give me a break on a new key and said he’d call back the next morning. No call back yet after more than a week. [FOLLOW-UP: Yvette, the dealer Customer Service Manager followed up this review and arranged for a second key to be made. Her contact was very cordial and gracious. Bumped our rating for the dealer to a 5] So … we got a nice Escape in good condition at a decent price, but Ford of Kirkland dropped the ball at the end; and in the follow-up. We’d suggest that you make sure the used car department shows you all the keys before you sign off. More
by notanut
Employees Worked With
Jimmy Davidson, Raleigh Fouch, Yvette, Raleigh Fouch
November 07, 2011
We had a very positive experience. Randy greeted us immediately. He was knowledgeable about the inventory and the vehicle we were interested in. He took us for a test ride, explained the features, and immediately. He was knowledgeable about the inventory and the vehicle we were interested in. He took us for a test ride, explained the features, and demonstrated the auto park. He negotiated a good price. He had the car gassed up and detailed and even helped us clean out our trade in. He was a very likable young man. More
by lindaasmith
Employees Worked With
Randy E
November 06, 2011
We came in for a Ford Escape because we saw a good deal in a newspaper ad. The terms of the advertised price didn't change once we decided to buy. Justin was friendly, professional, patient and very helpfu in a newspaper ad. The terms of the advertised price didn't change once we decided to buy. Justin was friendly, professional, patient and very helpful. More
by dawnsykes
Employees Worked With
Justin Mitman
