Hyundai of Ft. Myers - Service Center

I was happy with the attention I got from the service department as soon as I got to to my appointment. department as soon as I got to to my appointment. More

Service and communication was good. Thanks for the good experience and service for my vehicle. Thanks for the good experience and service for my vehicle. More

I went to get ONLY oil change on my vehicle. At pickup I was charged for tire rotation service that I didn’t request. While the service agent was verifying this info I went to my car to check if At pickup I was charged for tire rotation service that I didn’t request. While the service agent was verifying this info I went to my car to check if tires were rotated. My car front driver side tire is the only most worn that the other tires. Surprisingly I could verify that worn tire was at the same place, meaning that tire rotation were not performed by the dealership. I was been charged for a not requested service that was not performed neither. please check the service the dealer perform on your vehicle before you leave it. More

7:30am appt for routine service ended at 11am, while I waited. Much longer than expected. waited. Much longer than expected. More

Great experience with Robinson. He was professional and kept me updated on the status of my repair. He was professional and kept me updated on the status of my repair. More

I brought my car in 3/29 to have the engine shield and the drivers side window repaired. (I was charged for the parts upfront) That afternoon I was sent a text that the car was ready for pickup. Three and the drivers side window repaired. (I was charged for the parts upfront) That afternoon I was sent a text that the car was ready for pickup. Three and a half months later the window stopped going up and down. I made an appointment and learned that the part I paid for in March was never installed. I was then charged another $326 to install the part that I paid for three months prior. Hyundai never reached out to admit the original mistake; they just sat on the part and only admitted the error when I contacted the dealer. When picking up the vehicle this time I asked to speak to a manager and was told “it’s 4:45 on a Saturday, everyone is gone. We can keep your car and you can come back Monday to speak to a manager.” Between three visits, the first to diagnose the issue, the second to install the parts, and the third to install parts that were forgotten, (approximately 15 hours the car was at the dealership) I believe the right thing to do would have been to waive the cost of labor for installing the forgotten window part. More

Service was great as usual. Don't know who my service advisor was, but he gets a 10 Don't know who my service advisor was, but he gets a 10 More

Matt McCullum, a manager made all the difference in de-escalating a situation that was increasingly frustrating. The phone system at the dealership is always going into the answering machine unless you de-escalating a situation that was increasingly frustrating. The phone system at the dealership is always going into the answering machine unless you press #1 to buy a car. My car was not operable due to a glow switch, and I had no car for the upcoming holiday. As before, he took care of the situation and made things happen quickly. He needs to be the head manager of any service. He knows what NOT to say to an angry customer. He's an active listener and doesn't patronize. Kudos to Andrew ta service as well! More

Nice friendly staff good service. The problem with automobile is resolved. Thank you very much. The problem with automobile is resolved. Thank you very much. More

Bernardo yglesias & Nick Sanchez Thanks again for a job well done. Thank you so much for the wonderful repair job on my car. I appreciate your both thank you so much for resolving the problem. Thanks aga well done. Thank you so much for the wonderful repair job on my car. I appreciate your both thank you so much for resolving the problem. Thanks again for making this so painless for me. God bless you both. More