Hyundai of Ft. Myers - Service Center

Very professional and fabulous service. A pleasure to work with! Will definitely stay with this dealership! work with! Will definitely stay with this dealership! More

The dealership is easy to access from my home. The service was scheduled for 2PM, and I was checked in soon after arrival. I elected to wait in the service waiting room, and it was comfortable. The service was scheduled for 2PM, and I was checked in soon after arrival. I elected to wait in the service waiting room, and it was comfortable. The service was completed in an acceptable time frame, and I left for home shortly thereafter. Upon arriving home, I realized that I must have dropped my reading glasses at the dealership, so I immediately called the reception person, explained the problem and she began looking. She indicated that she found them, someone had found them, turned them in and they were put in a drawer with my name on them. I could not get back there on that day, so I went yesterday - the 28th, and quickly picked them up. A Service Advisor was there at the Cashiers counter, told him my name and the circumstances. He looked in the drawer and retrieved the glasses which had my name. I told him I was truly grateful for whoever had turned them in, along with the Reception person that located them. I respectfully admit, that I do not know her name. Jon D. Peterson. More

Very pleasant experience with the service department. Looking forward to the next scheduled service. Thank you. Looking forward to the next scheduled service. Thank you. More

Hyundai of Ft Myers takes excellent care of my Hyundai. I’ve been with them for about 12 years. This is my 3rd vehicle. The service tech always communicates with you during your service visit. No repair or I’ve been with them for about 12 years. This is my 3rd vehicle. The service tech always communicates with you during your service visit. No repair or service is done without your approval. That is very appreciated every time! Techs are always professional, friendly and courteous. More

Oliver was wonderful, kept me up to what was happening. He k ew time was a problem and made sure I could get out. He was so thoughtful and gave me all of my information. He k ew time was a problem and made sure I could get out. He was so thoughtful and gave me all of my information. More

Took my car in for routine service….OFL, tire rotation, 50 point inspection. Greeted warmly when I pulled up. Stayed inside and waited only an hour for everything to be taken care of. Service manager hi 50 point inspection. Greeted warmly when I pulled up. Stayed inside and waited only an hour for everything to be taken care of. Service manager himself came out and told me my car was ready. OUTSTANDING SERVICE WITH A SMILE!!! More

very good experience .first time working with the new owners.easy check in,hands free. owners.easy check in,hands free. More

After a difficult time communicating with service representatives, Kaycee Matern HIT IT OUT OF THE PARK!! One call and all matters were resolved. Now THAT'S service! representatives, Kaycee Matern HIT IT OUT OF THE PARK!! One call and all matters were resolved. Now THAT'S service! More

Absolute the worst service department I've ever dealt with, too my car in for service on 3/9/21, was getting my oil changed, new tires put on, sunroof repaired and clutch looked at as it is making a weir with, too my car in for service on 3/9/21, was getting my oil changed, new tires put on, sunroof repaired and clutch looked at as it is making a weird noise, well I got the tires installed and think the oil was changed (I paid for it) but there was no service sticker on my windshield, I was told my sunroof couldn't be repaired because they didn't have the bolts needed to fix it, I was to receive a call when bolts came in. Fast forward 2 weeks and still haven't received a call from service dept, so I called them, 1st time I got disconnected so I called back, this time I get transferred to 4 different people until I reach the service department manager, he set me an appt for today 3/29/21 at 7a.m. by noon I still haven't heard from anyone in service so I called to check the status of my car, no one could give me any info dais my service agent was on lunch and he was left a message to call me when he got back, well come 2pm I still haven't heard from anyone so I call back again, this time I get the manager again who informs me the bolts needed to fix my sunroof still weren't in (2 weeks later) I said what do you mean? If the bolts weren't in why did you schedule me an appt to come in to hand my sunroof fixed today? He said my service advisor Charles Santana was suppose to call me this morning to let me know but of course no one called. This place wasted my time and cost me a day off work for no reason, I would not recommend anyone outside their manufacture warranty not to use O'Brien Hyundai or Ft. Myers More

My car had a recall. It has been several months and I have been unable to get my car repaired. Nick Vella told me he would call me. Never did. I left him messages, but no return calls. I have still not b have been unable to get my car repaired. Nick Vella told me he would call me. Never did. I left him messages, but no return calls. I have still not been able to speak to anyone in the service depart. Regretting not buying another Honda. Their service was impeccable. More