Hyundai of Ft. Myers - Service Center

I dropped my car to service because there was a leak on my AC that’s it was blowing hot air and had issue with seat which wasn’t my main concern. My car stayed there more than a month, at the end they call my AC that’s it was blowing hot air and had issue with seat which wasn’t my main concern. My car stayed there more than a month, at the end they called me and told me that my car is ready there no leak on your AC it’s running good they just recharged the AC. I picked my car, it passed maybe 5 weeks my AC started blowing hot again and by the time my warranty expired. I called to cooperate explain the situation and they said to if the issue related with previous issue we will fix it and told me to go to servis on Monday. I went to service Monday morning I dropped my car and they said we will check it if the issue not related with previous one i have to pay $350 for diagnostic and i was ok with it. Funny story start here: It passed couple hours and they called me. They said last time you bring the car here we couldn’t fine leak (during more than a month) but now we check it and we found the leak but we can’t cover it so i have to pay almost $4000. To make to long story short; when i had warranty they couldn’t find a leak during more then a month, now i have no warranty it took only couple hours to find the leak 😂😂. Top of everything they made me pay $350 to figure this out More

Poor communication and coordination for clients. Took forever to make an appointment, advisors seemed like they couldn’t care less. Have to go back for something I tried to have ready the first time Took forever to make an appointment, advisors seemed like they couldn’t care less. Have to go back for something I tried to have ready the first time. Would be 1 star but the work done was good. More

El servicio fue muy bueno la persona que me atendió muy amable y servicial con todo amable y servicial con todo More

I was waiting for a part from the previous visit. The part was available and I was informed that no appointment was necessary. The wait was 1 hour to meet a Service rep. I waited 3 1/2 hours and bega The part was available and I was informed that no appointment was necessary. The wait was 1 hour to meet a Service rep. I waited 3 1/2 hours and began a search for my vehicle to determine its status. The vehicle was parked in the lot and the phone text update/contact system was never used. Why have a texting system an never use it. You need more Service reps….1 hour to check in is ridiculous. More

They honored promises made at time of sale and met expectations. The service advisor was very pleasant to work with. expectations. The service advisor was very pleasant to work with. More

Jonathan Bickel was very friendly and helpful. I would definitely request him in the future. I would definitely request him in the future. More

Great service! Timely completion based on original time frame. Robinson Colon was really helpful with my extended service contract and knew what was included. Ove Timely completion based on original time frame. Robinson Colon was really helpful with my extended service contract and knew what was included. Overall good experience! More

I brought my truck in with an appointment and they replaced the radiator cover very quickly. replaced the radiator cover very quickly. More

Your recall system is not car owner friendly. Verifying that your car qualifies for the recall and then having to wait for the part to arrive creates two trips to the dealership. That's absurd. Verifying that your car qualifies for the recall and then having to wait for the part to arrive creates two trips to the dealership. That's absurd. Keep recall parts on hand. More