Hyundai of Ft. Myers - Service Center

I brought in my 2023 Elantra hybrid blue on June 11th and received a call on June 12th that the issue I was experiencing on my barely 2 year old vehicle was related to the battery. No biggie right since the received a call on June 12th that the issue I was experiencing on my barely 2 year old vehicle was related to the battery. No biggie right since the battery is under warranty. They told they’ll replace it for free. Awesome. Then they told me the battery is on back order and that they wouldn’t have an estimate as to when I’d get my car back. Which is quite infuriating. And yes, they have a loaners car but through Enterprise which has been a whole different mess. What makes matter worse is that the dealership has not been answering my calls. I’ve been trying and trying to get an answer from both the service department and my service advisor. I’ve only gotten updates days whenever I physically show up to the dealership. Yet even when I do show up I don’t get any answers. BUT they have enough time and effort to call me about selling my car for a fraction of what it’s worth. If we’re going to be honest it was more like they were tying to pressure me into buying a new car. It was to the point where I have received a phone call from a sales representative about how they saw my beautiful car on the lot and they have someone who wants that exact car. Typical right? Who wants a car without a functioning battery that is supposedly on back order. It’s to the point where I actually don’t believe my car has been looked at or the battery hasn’t even been ordered. At this rate I’ve contacted other hyundai dealerships in florida that have had the decency to answer my calls and are willing to work with me. I’m going in tomorrow morning to deal with matter more. I want my car back working or not. I’ve had enough. More

I was happy with the friendly and professional staff. Leo was great. He got me in/out pretty quickly. I was a little taken back about the labor charges to replace a hose. There must be more to it than ju Leo was great. He got me in/out pretty quickly. I was a little taken back about the labor charges to replace a hose. There must be more to it than just changing a hose. More

I was so happy when I saw that I was out in less than an hour! Eumelio was very courteous and made sure my maintenence was taken care of in a timely manner. Thank you Eumelio hour! Eumelio was very courteous and made sure my maintenence was taken care of in a timely manner. Thank you Eumelio More

I went in to get the battery replaced on my vehicle I purchased there and was in the waiting for at least 2 hours. I did not know it was going to take that long to take out a battery and replace it. purchased there and was in the waiting for at least 2 hours. I did not know it was going to take that long to take out a battery and replace it. More

Customer waiting area had no coffee, no water, and the garbage container was overflowing. Repair on cabin air filter was not done properly causing me to have to return to have them fix it again. garbage container was overflowing. Repair on cabin air filter was not done properly causing me to have to return to have them fix it again. More

Came back for second car purchase after such excellent experience with former purchase. Was not disappointed. experience with former purchase. Was not disappointed. More

Very nice customer service representative. Work was done thoroughly. Online assistant was non-functional for me- no response. Work was done thoroughly. Online assistant was non-functional for me- no response. More

My appointment was set for 9:15. Didn't have the car completed till after 11:00am Didn't have the car completed till after 11:00am More

Rob Wheiler and his team are always on point. They always take great care of our family, and they complete the work on time and accurately. Always a pleasure to see them. Thank you They always take great care of our family, and they complete the work on time and accurately. Always a pleasure to see them. Thank you More

The attendant that took care of me I believe her name was Chloe wonderful person great personality always smiling did a wonderful job Chloe wonderful person great personality always smiling did a wonderful job More