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Hyundai of Ft. Myers - Service Center

Fort Myers, FL

4.1
2,641 Reviews

2,641 Reviews of Hyundai of Ft. Myers - Service Center

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April 12, 2025

Service scheduled. Walkins accepted/taken. Almost 3 hours for oil change. TOO LONG to wait More

by kkpaddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No contact
Apr 13, 2025 -

Hyundai of Fort Myers responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jason Curie General Manager Hyundai of Fort Myers

April 11, 2025

Waited 3 1/2 hours after my being on time for my service appointment. No one gave me an explanation as ao why they were over 3 hours late to start my service appointment. More

by JKALBEE2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Followell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Hyundai of Fort Myers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 11, 2025

I i made an appointment for an oil change several days ahead of time. I arrived on time and still had to wait 3 1/2 hours beyond the appointment time for car to be finished. I will not be going back for f More

by JKALBEE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Followell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Hyundai of Fort Myers responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 11, 2025

No follow up, poor assessment I requested a call because I cannot rate a 10 More

by M.FOCKE1542
Recommend Dealer
No
Employees Worked With
Leo
Apr 14, 2025 -

Hyundai of Fort Myers responded

Thank you for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 11, 2025

Charge too high for just a door handle re Placement. Initial estimate was much lower and final amount really a disappointing surprise. More

by docdugan
Recommend Dealer
No
Employees Worked With
You will have to look it up
Apr 14, 2025 -

Hyundai of Fort Myers responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 10, 2025

My car wouldn't start, after it started I drove to the dealership, they put new batteries in the Keegan's (?) checked some other things charged me almost $300.00 and still had problem starting my car this More

by mzant2
Recommend Dealer
No
Employees Worked With
Can't remember
Apr 13, 2025 -

Hyundai of Fort Myers responded

Thank you, Michael, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 09, 2025

Excellent courteous service Mike in service put our minds at ease. Job well done. Finally a place that knows their cars. More

by PHILFANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Followell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dolloff
5.0
This rating includes all reviews, with more weight given to recent reviews.
June Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike pino
Apr 10, 2025 -

Hyundai of Fort Myers responded

Thanks for sharing your thoughts about your experience with Hyundai of Fort Myers. We appreciate your business and hope to see you again soon! Jason Curie General Manager Hyundai of Fort Myers

April 08, 2025

Completely lacking in the service dept. second time out of 3 that they were understaffed causing major delays and nobody bothered to call and advise that they were running an hour behind ch More

by Kthibeault625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Apr 11, 2025 -

Hyundai of Fort Myers responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 08, 2025

The car has been at the service center for a month. The service adviser never returns calls. Worst service experience of my life. More

by kevind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Bonsignore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Hyundai of Fort Myers responded

Kevin, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jason Curie General Manager Hyundai of Fort Myers jcurie@hyundaioffortmyers.com

April 08, 2025

Quick service. Everything explained about service to be done. Comfortable waiting area. Text providing updates on service was helpful. More

by lewek13
Recommend Dealer
Yes
Employees Worked With
Taylor Schwinn
Apr 08, 2025 -

Hyundai of Fort Myers responded

Thanks for sharing about your experience with Hyundai of Fort Myers. We appreciate your business and hope to see you again soon! Jason Curie General Manager Hyundai of Fort Myers

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