Hyundai of Ft. Myers - Service Center

Took a very long time and I was super late to work ! Three hours for an oil change ! Three hours for an oil change ! More

Made appointment for for recall, was assured they have the part. We sat for an hour and a half then was told they don’t have the part so come back in a few days. Went back for what was supposed to be an h the part. We sat for an hour and a half then was told they don’t have the part so come back in a few days. Went back for what was supposed to be an hour job but it took 3 hours. Terrible More

I waited outside for 15 min on arrival and saw advisors looking at me through the window but no one came out to greet me. I went inside and spoke with Emilio (service manager) who showed me a stack of pape looking at me through the window but no one came out to greet me. I went inside and spoke with Emilio (service manager) who showed me a stack of paperwork, stated he was very busy but would be out in a few minutes. I waited 5-10 more minutes before anyone came out. Service area waiting room seats were filthy. First day of service my driver side door was scratched in 2 places. Emilio was my service advisor and was training a young man. Emilio did not do all the work I requested and he did not tell me the cost prior to doing the work. I thought I was still under the free maintenance warranty when I came in. Found out after that I was not. He stated I had no warranties on my vehicle but I did purchase a 10 year extended warranty within about 2 weeks. Tires were rotated in a clockwise circle around car rather than front to back or in a X pattern. Because I had to have scratch fixed I had to bring my vehicle back the following morning. I received a loaner. Staff was all very nice and professional this day. Luis explained maintenance warranties. Luis was very helpful. Jeff S. was super helpful and took time to discuss everything I had concerns with. The following day I was called to say paint job to car, tires rotated and multi point inspection was finished. I picked it up and also got my copy of my warranty back. Staff was all very polite and helpful esp. Bishopy. If I had been treated the first day as I was treated the following two days I would have been very happy with your dealership. More

The sales rep was very polite and courteous and the job was done as promised in only 1 hour was done as promised in only 1 hour More

A thorough vehicle inspection was done which discovered the horn didn’t work. It was then replaced at no charge the horn didn’t work. It was then replaced at no charge More

Buen servicio por parte de Leo pero le hicieron un pequeño raspado a la camioneta pequeño raspado a la camioneta More

Service department was clean and comfortable. Unfortunately, the recall part I was there to have installed was not available and had to be ordered. Now I must take another 2 hours out of another Unfortunately, the recall part I was there to have installed was not available and had to be ordered. Now I must take another 2 hours out of another day for this service. More

Great service, Very attentive staff. Made appointment, I was helped right away and my car was serviced quickly. Highly recommend. Made appointment, I was helped right away and my car was serviced quickly. Highly recommend. More

Bishoy was very efficient got my car fixed up in the time as promised. He was friendly and gracious, the service was very good. as promised. He was friendly and gracious, the service was very good. More

The service was horrific. I’ve attempted to talk to the service manager. No one will put me in touch with that person. The dealership changed my email address so I won’t get t I’ve attempted to talk to the service manager. No one will put me in touch with that person. The dealership changed my email address so I won’t get the link to the survey. More