Hyundai of Ft. Myers - Service Center

Nelson Gonzalez gave me 5-star service when I brought my car in due to a nail in my right front tire. He made sure that the tire was patched up and that it was safe to drive my car. car in due to a nail in my right front tire. He made sure that the tire was patched up and that it was safe to drive my car. More

Very satisfied. Ali, my service advisor was a pleasure to work with. He went the extra mole to ensure I was complete le satisfied Ali, my service advisor was a pleasure to work with. He went the extra mole to ensure I was complete le satisfied More

Overall, while the dealership is always very busy they do work hard to get you in and complete your service. work hard to get you in and complete your service. More

They did not solve my issue. I am leaking fluid from the radiator, and they told me it was fixed and charged me $600 but it’s still leaking I am leaking fluid from the radiator, and they told me it was fixed and charged me $600 but it’s still leaking More

Estimate given did not match the repair bill. Estimate did not include taxes, shop fees nor initial evaluation which is not waived when agreeing to doing the repair. Total bill was $350+ over est Estimate did not include taxes, shop fees nor initial evaluation which is not waived when agreeing to doing the repair. Total bill was $350+ over estimate given. More

They try to up charge you for things your car doesn’t need. I went in to do my routine service and was concerned about my break pads. Eumelio said my rotors needed to be glazed and it would be $410 JUST need. I went in to do my routine service and was concerned about my break pads. Eumelio said my rotors needed to be glazed and it would be $410 JUST for the front. I declined and chose to do my routine service. I went to a different location and they said all I needed was an alignment. After the alignment, the noise was gone. More

Aly Napoleon was very competent and knowledgeable about my car status. He ordered the tire sensor and explained the problem. my car status. He ordered the tire sensor and explained the problem. More

No appointment. A/C not blowing cold air. Diagnosed to be failed evaporator, replaced, all under warranty. Great service and communication with Jasmin Demetz. A/C not blowing cold air. Diagnosed to be failed evaporator, replaced, all under warranty. Great service and communication with Jasmin Demetz. More

1st Oil change went smoothly. Had to return for Fuel Door Issue. Part was ordered. Dropped off for apt. App Said checked in but never updated as to progress. Had to call severa Had to return for Fuel Door Issue. Part was ordered. Dropped off for apt. App Said checked in but never updated as to progress. Had to call several times to find status of vehicle. Every time was asked who the service advisor was, and I was never told who it was. I was hung up on several times. Then they said they would have to "Grind down the area" on the car that was sticking and repaint!!! And there were many service bulletins on the defect. ??? Finally picked up car and the painted area is still tacky and the door sticks when lever pulled to open. Not a very professional experience! Why if this car was a dealer loaner why did they never fix this issue before the car was sold?? More

Very poor service communication. Made a recall appointment, and after waiting at the service area for approximately 2 hours was told the recall part was not available. Made a recall appointment, and after waiting at the service area for approximately 2 hours was told the recall part was not available. More