Hyundai of Ft. Myers - Service Center

Always have excellent service here, never have to wait too long and they contact me to let me know when it's ready. No complaints at all. too long and they contact me to let me know when it's ready. No complaints at all. More

Great! Service gentleman was terrific who greeted me. He was very knowledgeable and friendly. Fast service. Service gentleman was terrific who greeted me. He was very knowledgeable and friendly. Fast service. More

Terrible service, impossible to talk to anyone. When they actually do answer the phone, they're rude. Finally got my vehicle in, was told a part would be needed and only 1 day for it to get there. When they actually do answer the phone, they're rude. Finally got my vehicle in, was told a part would be needed and only 1 day for it to get there. Awesome right? Waited 2 days, no call. Tried to call, my advisor is unavailable. Nobody else wants to talk to you because they're all sales people and obviously not a team of people there to help. Finally get through to someone, who gives me an update and now that part wouldn't be available for a month. This is causing an electrical short which is randomly killing the battery and has required 3 separate jump starts leaving my wife and kids waiting on AAA each time. I asked for some help or another solution like a temporary vehicle. This car is a brand new 2024 Kona with less than 5000 miles on it. This advisor says he emailed his manager, you think within a few days a manager would respond, nope. Finally went in this morning, a week later, to go pick up the car because we need a way for my wife to get the kids to and from school and just have to risk it either way. So now, picking up the car, the guy who is helping is rude, doesn't have a business card, when asked to speak to the manager he refused, he refused to give us anything more than a first name, wouldn't give me the name of his manager either. When we asked for proof the part is actually ordered he tells us it's now delayed 6 MONTHS. If I didn't ask, he wouldn't have even told me. Then he told me that he couldn't give me a receipt or proof that the part was actually ordered. I got frustrated and my wife said you can't withhold that information, finally he decided to print the work order. I've never had such ridiculous service. They can take both cars I stupidly decided to lease through them. All I really wanted was some communication throughout this process, I should not have had to chase people down for multiple hours just to get some information. More

Service guy very nice. Car is working great. On my previous visit too many sales people approached me. My car is only a year old. Car is working great. On my previous visit too many sales people approached me. My car is only a year old. More

Happy with service. Was treated with respect and they listened to my concerns. Let me know about a recall that I was not aware of and they were able to take care of it a Was treated with respect and they listened to my concerns. Let me know about a recall that I was not aware of and they were able to take care of it at that time also. More

The Hyundai team in Ft Myers were amazing. Jessica Dezayas our sales advisor was especially helpful. Jessica Dezayas our sales advisor was especially helpful. More

Everything went as expected although I thought I had complimentary service till 36,000 miles but was told I didn’t. complimentary service till 36,000 miles but was told I didn’t. More

Everything was good. Agent,van driver,pick up time was perfect.wait time was ok too. Agent,van driver,pick up time was perfect.wait time was ok too. More

2 hrs - oil chg. $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke More

Hyundai of Fort Myers is always helpful. They have a great service department and are always helpful with recommending smart services based on what they are seeing on the vehicle. They have a great service department and are always helpful with recommending smart services based on what they are seeing on the vehicle. More