Hyundai of Ft. Myers - Service Center

I was in and out quickly and my car was repaired. They had the parts in stock so I didn't have to return which was a real plus for me. They had the parts in stock so I didn't have to return which was a real plus for me. More

I discovered in April of 2024 when I bought my 2013 Santa Fe, it had a recall that was not taken care of. I called and scheduled a recall fix for November when I would be back in Florida.... when I came for Fe, it had a recall that was not taken care of. I called and scheduled a recall fix for November when I would be back in Florida.... when I came for the fix, I was told that the latest print out showed them no recall necessary. I went on line and saw that the car still needed the recall fix. I called Service and after profuse apoligies they rescheduled for this morning, November 29 ... when I showed up I was informed that part had still not been ordered. The girl working with me , Jasmine, apologized again and was clearly embarrassed, we rescheduled a third visit for when I am back in January, she showed me the work order paper work with part ordered underlined. Very positive reviews for Jasmine.... not so for the boobs answering the phones. More

The only thing that was a disappointment is that I was told I could have a loaner car and there was not one available when I got there. The waiting room had no coffee! They allowed kids to be running aro told I could have a loaner car and there was not one available when I got there. The waiting room had no coffee! They allowed kids to be running around. More

Warranty wasn't honored. But they did change the oil and filter and rotated the tires But they did change the oil and filter and rotated the tires More

I have asked several times on several visits to have my tires rotated and they just don't do it. This is a service that I paid for in my maintenance contract. They always have an excuse. The maintenance gu tires rotated and they just don't do it. This is a service that I paid for in my maintenance contract. They always have an excuse. The maintenance guy is fairly new etc... It is unacceptable. In addition the wait times for an oil change are typically 2 hours. More

Edwin was outstanding! The entire staff was professional and courtesy. The process was painless. i would recommend this organization to anyone. Great Job!!! The entire staff was professional and courtesy. The process was painless. i would recommend this organization to anyone. Great Job!!! More

Unfortunately, the service department sucks. they managed to lose my keys and my military dog tax that I’ve had with me for the last 55 years. Not much effort that I could see was put in looking they managed to lose my keys and my military dog tax that I’ve had with me for the last 55 years. Not much effort that I could see was put in looking for my keys, other than them saying very adamantly that they always put it inside the car and they did not. More

It was very nice the way they treated me. I was very satisfied and grateful for their service and kindness. I was very satisfied and grateful for their service and kindness. More

Good customer service and kind people I didn't wait too much . And the service ma ager is a great guy Bernardo very professional and compromise with his job.excelent!!! much . And the service ma ager is a great guy Bernardo very professional and compromise with his job.excelent!!! More

Excellent service provided to me. Dealership was very clean and well staffed. I give them five stars Dealership was very clean and well staffed. I give them five stars More