Hyundai of Ft. Myers - Service Center

Well I was very upset because after 9 called finally I was able to speak to someone I. The part department Nickbut Rancel M from CD was very nice definitely help me. He went a Extra Mile for me. Very prof was able to speak to someone I. The part department Nickbut Rancel M from CD was very nice definitely help me. He went a Extra Mile for me. Very professional and helpful. More

Aaron F. has amazing customer service and great listening ears. :) I explained to him how my past visits with the Hyundia service department was horrible. Aar has amazing customer service and great listening ears. :) I explained to him how my past visits with the Hyundia service department was horrible. Aaron made sure I left with a smile on my face and this one experience with Aaron makes me feel better about dropping my vehicle off. Thank you so much Aaron! -Ashley Gallegos You deserve recognition :) More

I had a problem with the transmission in my five year old Sonata. The repair, a transmission replacement, was covered under warranty. Unfortunately, the repair took two months. Because it was a warranty repa Sonata. The repair, a transmission replacement, was covered under warranty. Unfortunately, the repair took two months. Because it was a warranty repair, I got a loaner car. The length of the repair time was due to the time it took to get a part. This isn’t an indictment of the dealership, but rather Hyundai’s supply chain. More

I have contacted this dealer twice after they put semi synthetic oil in my 24 palisade instead of synthetic oil like previous oil changes No response from dealer synthetic oil in my 24 palisade instead of synthetic oil like previous oil changes No response from dealer More

Sat in drive thru for almost 30 minutes waiting on service rep to come out. When I entered the carport I was approached by someone that appeared to work there and said to stay in my car and rep will b service rep to come out. When I entered the carport I was approached by someone that appeared to work there and said to stay in my car and rep will be right out. At about the 20 min mark 2 other cars pulled up and reps came right out to assist them both even though I was clearly sitting and waiting and had an apt. It took me opening my door and playing music loudly to get the rep to help me. After waiting for my vehicle all I heard was customer after customer saying how horrible the service is here and how they never fix or do what they say they did. I can confirm this as I have had to go back and make them do an oil change and rotation after they said they did. At this point if I could dump my Hyundai I’d run and never look back but unfortunately I am stuck till it is laid down or off. Go elsewhere because they don’t care about you here. More

Poor communication. Unable to call and get ahold of someone. No communication within first 4 days after dropping off car. Poor estimation of time. Unable to call and get ahold of someone. No communication within first 4 days after dropping off car. Poor estimation of time. More

I worked with Ali. He was really nice and helpful and I have no issues with him. My issues are with the service staff. I dropped my car off for a simple oil change and He was really nice and helpful and I have no issues with him. My issues are with the service staff. I dropped my car off for a simple oil change and care to what is included in my warranty. I was told it would be 2 hours, left my car and didn’t hear back until almost 6 hours later when I had to reach out first. I showed up to pick up my car and was told my total was over $800. I was not called about adding any services, costs, tests, anything. I was expecting an oil change and basic work, not over $800 worth. Lucky I had the money because I was given ABSOLUTELY NO WARNING and they did not ask my permission for adding on these services. After a while, driving my car I noticed my wheel alignment is COMPLETELY off. If I try to drive with my wheel straight, then my car veers HARD RIGHT. My wheel was completely straight and fine before the service I received. I have one more free oil change under warranty and I would really like my wheel alignment issue to be resolved. As well as for the staff the inform customers of any extra cost/work being done before it is completely. More

I always have an appointment yet I am never taken on time…I know you’re busy, but this is consistent…perhaps more help or don’t overbook! time…I know you’re busy, but this is consistent…perhaps more help or don’t overbook! More

The gentleman was nice and took care of all the issues for me, he was awesome for me, he was awesome More

Very quick and detailed service. The personnel visit you in your car and they inform you every moment during the service period with sms and images. I recommend everyone. The personnel visit you in your car and they inform you every moment during the service period with sms and images. I recommend everyone. More