Hyundai of Fort Myers

Will not be returning for service ever again. Horrible customer service. Service advisor Leo was not personable at all. He never looked at me in eyes. He knew I was going to wait for my car. Horrible customer service. Service advisor Leo was not personable at all. He never looked at me in eyes. He knew I was going to wait for my car. He said should be 2 hours to 2 1/2 hours. My appointment was for 11:30. I was there at 10:45, 45 minutes early. He asked what service I was wanted done. Told him oil change, tire rotation, wipers replaced, 60,000 maintenance done and to check if washer fluid pump needed to be replaced as it was not working. He then asked if this phone number is a good number to be reached at. Told him yes. Also asked how long it will take He said between 2 - 2 1/2 hours. Told Leo I would wait for it. Went to the lounge area. For being remodeled the chairs are totally filthy and stained. By 2 pm decided to walk to 7 11 to grab a sandwich and a drink. On my way back Leo called. He asked if I was waiting. I told him yes. He then came and talked to me and said found a nail in one of the tires gave me the cost to have it patched and the cost to unclog the washer. fluid line. Gave him the go ahead. Said should be on hour and 20 minutes. By 5:30 which was much more than an hour and 20 minutes I went to look for Leo. Found him and asked the status on my car. He asked me for my name which he should have known. Told him my name and said it is done. I asked him how long as it been done. He said about an hour. I asked why didn't you come and get me as he knew I had been there all day waiting. He said he called and got no answer. I asked what number he called. He called my other phone which I didn't have with me. I said you asked me if the number on the appointment is the one to reach me. I said you called and we spoke on that phone. He didn't know what to say and not once during this whole time was he able to look me in eyes. He said didn't know what happened and never apologized. I paid and left. Once I got home saw the email that my car was done and that was sent at 3:13 pm. I say there on the filthy chair for 2 hours longer than I should have. He knew I was waiting as he talked to me. I have had another car serviced here and had problems in the past. I decided to try it again and was totally disappointed and will not be returning. More

2 hrs - oil chg. $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke $115 for air filters @ 8000 miles? Needed questionable. Appt time - joke More

Terrible service, impossible to talk to anyone. When they actually do answer the phone, they're rude. Finally got my vehicle in, was told a part would be needed and only 1 day for it to get there. When they actually do answer the phone, they're rude. Finally got my vehicle in, was told a part would be needed and only 1 day for it to get there. Awesome right? Waited 2 days, no call. Tried to call, my advisor is unavailable. Nobody else wants to talk to you because they're all sales people and obviously not a team of people there to help. Finally get through to someone, who gives me an update and now that part wouldn't be available for a month. This is causing an electrical short which is randomly killing the battery and has required 3 separate jump starts leaving my wife and kids waiting on AAA each time. I asked for some help or another solution like a temporary vehicle. This car is a brand new 2024 Kona with less than 5000 miles on it. This advisor says he emailed his manager, you think within a few days a manager would respond, nope. Finally went in this morning, a week later, to go pick up the car because we need a way for my wife to get the kids to and from school and just have to risk it either way. So now, picking up the car, the guy who is helping is rude, doesn't have a business card, when asked to speak to the manager he refused, he refused to give us anything more than a first name, wouldn't give me the name of his manager either. When we asked for proof the part is actually ordered he tells us it's now delayed 6 MONTHS. If I didn't ask, he wouldn't have even told me. Then he told me that he couldn't give me a receipt or proof that the part was actually ordered. I got frustrated and my wife said you can't withhold that information, finally he decided to print the work order. I've never had such ridiculous service. They can take both cars I stupidly decided to lease through them. All I really wanted was some communication throughout this process, I should not have had to chase people down for multiple hours just to get some information. More

Comfortable and clean, but service was poor and severely overpriced. Out of stock on basic Hyundai parts. overpriced. Out of stock on basic Hyundai parts. More

Worst to buy any experience ever! We bought the car a week and a half ago and as soon as we drove it off the lot, we had error messages and two different sales. People have been telli We bought the car a week and a half ago and as soon as we drove it off the lot, we had error messages and two different sales. People have been telling us that they’re trying to get an appointment and still nothing. Now they are trying to tell me that we bought it as is, although I have written documentation where they said that they would get it into the shop and have the Car checked out More

Great service. Friendly staff would definitely recommend to anyone looking to service or purchase a Hyundai Friendly staff would definitely recommend to anyone looking to service or purchase a Hyundai More

Everything was good. Agent,van driver,pick up time was perfect.wait time was ok too. Agent,van driver,pick up time was perfect.wait time was ok too. More

William is a very professional salesman. He took his time explaining everything to me during my purchase. As I looked around he was the ONLY salesperson professionally dressed, which means He took his time explaining everything to me during my purchase. As I looked around he was the ONLY salesperson professionally dressed, which means a lot for me. He worked very hard reaching a deal for me. I will highly recommend him to my friends and family. You should be very proud of him. More

Our entire experience was 5 plus stars. We were impressed with our first introduction to Edwin and things only went up from there. Everyone we dealt with at the dealership was great and mad We were impressed with our first introduction to Edwin and things only went up from there. Everyone we dealt with at the dealership was great and made this a very pleasant experience. We dealt with Edwin Colon for sales, finalized the deal with Anthony, talked to Jeff Simpson and Makayla Drake all of them were great. You have won our loyalty and business, please keep up the great work. More

Very Clean and Professional staff at this Dealership . Raphael, our salesperson, has done a Great job of taking care of us during the sales process. Raphael, our salesperson, has done a Great job of taking care of us during the sales process. More