Hyundai of Cumming

Tried to sell me brake job for perfectly fine brakes I visited the service center for a service recall. When I was there after 30 minutes they called me and tried to sell me a brake job. They said that t I visited the service center for a service recall. When I was there after 30 minutes they called me and tried to sell me a brake job. They said that the front brakes were worn out completely and it's having metal-to-metal contact with the rotors. The wanted to change the brakes and resurface the rotors. they also said that the rear brakes were almost down to three mm and would need replacing ASAP. They estimated me more than $450. I was scared but I said that I will come back later this week and have it done. when I went home and checked, the brakes were completely fine and almost all the material was there on the brake pads. That was very minimal wear on the brakes. I confirmed that with another auto repair service shop and they said that the brakes were almost like new. This makes me wonder why if dealership is trying to sell me something which is absolutely not necessary. People trust car dealerships more than auto repair shops. I was a potential Genesis buyer but I guess I have to look for a Lexus. More

Shouldn't take two days Took two visits in order to get the car fixed. I had researched the issue and found several articles and customer posts with the same issues. However Took two visits in order to get the car fixed. I had researched the issue and found several articles and customer posts with the same issues. However the service analyst ignored my requests to have the technician check. Taking the car in the 2nd day...I saw the technician myself and asked. Sure enough, it was what I thought. The car did get fixed, but it would be nice if they listened more to our requests. More

Friendly, but poor communication and follow through Went to pick up my car from the service department on July 13th after a 2.5 month servicing (warranty engine replacement). Found dents on the hood, i Went to pick up my car from the service department on July 13th after a 2.5 month servicing (warranty engine replacement). Found dents on the hood, inch long deep paint scratch on the fender, missing parts in the engine bay, parts fastened with zip ties instead of factory mount screws, and engine cover covered in oil. I refused to take receipt of the car until they get it right. It’s not too much to ask to have your car returned in at least the same condition it was in when given to them 2.5 months ago. A week later I got a call that the issues had been addressed and my car was ready for pickup so I went in to get the car. The parts/cosmetic issues were addressed, but while I was test driving with the new engine the check engine light came on, so I left the car with them to diagnose and fix the issue. That was two weeks ago now, and I appear to be no closer to getting the car back. In that time I received two emails, both only in response to my own request for an update. My conversations with the service manager and GM have been positive, but reactive/infrequent I have not yet seen any of their assurances to address these issues materialize. In the meantime I continue to make monthly payments on a car that is not driveable or in my possession since late April, now over 3 months. My frustration and patience are increasing by the day, but I believe this to be a fair review of the service that I’ve received thus far. Every organization has issues or makes mistakes from time to time - the key is how they address them. The communication in this case has been, in my opinion, unacceptably infrequent and reactive. Raul and Mike (GM and service manager) still have an opportunity to make this right but so far they have not consistently demonstrated their desire/commitment to do so. I will happily update this review if that changes. More