Hyundai of Cumming

Poor communication Eric did a great job once I was put in contact with him. The issue was that it took 4 days to ultimately talk with anyone after the initial contact. I Eric did a great job once I was put in contact with him. The issue was that it took 4 days to ultimately talk with anyone after the initial contact. I attempted contact with both Elijah and Jeff to no avail. Finance/Paperwork department was inefficient. Things were not done as requested and when I finally received the title it was incorrectly filled out resulting in me having to register the vehicle with “and” instead of ”or” between the two names. This after requesting of Jay how I needed it completed. Complete failure to listen in this regard. More

Sort of slow I’ve only been to service center twice but Bu both times there was a wait to check in even though there are service associates behind the counter. Bot I’ve only been to service center twice but Bu both times there was a wait to check in even though there are service associates behind the counter. Both times there has been in woman behind the counter not doing anything but she doesn’t help. Then it took over 2 hours to get serviced. Awesome dealership very friendly people just seem to be slow in the service center. More

Genesis CPO car purchase Dealing with Eric Cheney was a good experience to say the least. His manager Todd was also very helpful and was open to making our sale possible. Er Dealing with Eric Cheney was a good experience to say the least. His manager Todd was also very helpful and was open to making our sale possible. Eric was on top of his knowledge of the cars we were looking at and pointed out differences that helped us make the right decision. I plan on bringing in my daughter to look for a car in the next few months. More

Good service. It was nice experience to deal with Hyundai of Cumming for the purchase of Elantra SEL 2019. Sales person Mr Chris was very helpful and provided best It was nice experience to deal with Hyundai of Cumming for the purchase of Elantra SEL 2019. Sales person Mr Chris was very helpful and provided best service with smile. Thanks. More

The service was excellent, they were very nice, not pushy. They were waiting outside to greet me, they were polite & knowledgeable about the vehicle. They helped set everything up in a timely manner and helped They were waiting outside to greet me, they were polite & knowledgeable about the vehicle. They helped set everything up in a timely manner and helped teach me about the features of the vehicle. More

Consistency Every Time Every time I bring in my car Andre and the team make me feel valued and I could not imagine having to go anywhere else. And I rarely have a major issu Every time I bring in my car Andre and the team make me feel valued and I could not imagine having to go anywhere else. And I rarely have a major issue. More

Easy and Professional Overall, this was an easy process from start to finish. Each staff member was very professional and neither of them made me feel pressured into purcha Overall, this was an easy process from start to finish. Each staff member was very professional and neither of them made me feel pressured into purchase. I would not hesitate to purchase a second vehicle from this dealership. More

Very Disappointed I had an 8:00 a.m. appointment for an oil change and tire rotation, the first appointment of the morning. Three bay doors to the service line with pe I had an 8:00 a.m. appointment for an oil change and tire rotation, the first appointment of the morning. Three bay doors to the service line with people lined up in front of them all and when they opened only two were used. I ended up behind everyone in the other two lanes, many of whom arrived after I did. Once I spoke to a service advisor was told it would be one and a half hours until my vehicle was ready even though I had made the appointment so that I could wait on my vehicle. They also couldn't find in their computer records that they owed me a free oil change and said I had to produce proof and once I did it suddenly appeared on their screen. Additionally, after purchasing this vehicle at this dealership, with heated seats being a prerequisite for purchase, the seats don't heat when it's cold and this service department insists they are up to factory specs. Will be taking my vehicle to another dealership in the future. More

Frustration The car was great and the sales person wonderful but the accounting was a different matter. You have to check the paperwork carefully. They overcharge The car was great and the sales person wonderful but the accounting was a different matter. You have to check the paperwork carefully. They overcharged when the paperwork was done by over $500. We did receive the refund but I had to point out the error. In addition they didn't send in all the money paid at the dealership to the DMV. I had to pay that out of my pocket, again, then call them, again, to point out the error to get the refund. When I called the accountant was pushing to get me off the phone and I had to show them the error. They didn't even acknowledge it at first. The price of the car was very good until they tagged on a ton of extra fees. We were told two keys and only one was provided no refund offered and it will cost us about 60 for a new one. More

15,000 mile Service Making the service appointment was a breeze. The people are always very friendly and the dealership is nice. I was a little disappointed with how man Making the service appointment was a breeze. The people are always very friendly and the dealership is nice. I was a little disappointed with how many cars showed up at the same time that I did like we all had a 10:00 appointment?? I was there a little over 2 hours - not sure what the standard amount of time should be for a scheduled maintenance. But when ever I go in regardless of the reason - 1 hour is the minimum time for me to get out of there. More