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Hyundai of Cool Springs

Franklin, TN

4.6
1,445 Reviews

201 Comtide Court

Franklin, TN

37067

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1,445 Reviews of Hyundai of Cool Springs

June 20, 2023

They worked to find the perfect vehicle for our needs in a desired color and interior. More

by jamieicaskey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Jun 21, 2023 -

Hyundai of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

June 15, 2023

The service center was very professional and helpful. My advisor, Forrest, kept me updated the whole time my vehicle was in service, answered all my questions, and was generally just very nice. My car wa More

by SMichele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Lima, Nick Taylor
Jun 19, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 13, 2023

Very professional and helpful people, did not feel pressured into purchasing anything and they worked to get a very reasonable interest rate. More

by runnerdude556
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elite was also very helpful although not listed here., Carl Helm, Sonny Farmer
Jun 15, 2023 -

Hyundai of Cool Springs responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2023

Great customer service. Friendly service. Good selection. Was easy to work with everyone. Looking forward to future business. More

by ninajac4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Jun 10, 2023 -

Hyundai of Cool Springs responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

June 06, 2023

I have bought 5 Hyundais since 2018, 4 from this dealer. Recently, the motor on my Santa Fe, failed unexpectedly. I take care of my cars with regular maintenance. The Dealer explained that though there are More

by Jen B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Helm, Nick Taylor
Jun 07, 2023 -

Hyundai of Cool Springs responded

Jen B, I would like to personally apologize for your experience on behalf of the dealership. My name is Sandy Knechtel and I am the Customer Relations manager here at the dealership. Please call me on my direct office line at your earliest convenience so we can discuss this matter further. 615-814-7397

Jun 22, 2023 -

Jen B responded

I have left you my number. I look forward to talking to you.

June 05, 2023

Sonny was thorough, patient, and friendly throughout my car buying experience. He was very accommodating as well! I will be recommending him to all of my friends. He worked hard for me and that is very muc More

by chris.h.michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Carl Helm, Sonny Farmer
Jun 07, 2023 -

Hyundai of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We appreciate your business, and let us know if you need anything!

June 05, 2023

I received excellent service from my sales representative and the entire team at Hyundai of Cool Springs. I would recommend them to my family and friends! More

by L Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Jun 07, 2023 -

Hyundai of Cool Springs responded

Thank you so much for your kind words about your experience here at Hyundai of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business, and if you need anything else, let us know!

June 03, 2023

Sonny and the other staff were absolutely amazing! Sonny was very welcoming and polite! We would definitely work with him again! He had fantastic stories, and he made us feel at ease. We cannot recomm More

by t_deason
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer, Brandon Alexander
Jun 05, 2023 -

Hyundai of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 31, 2023

Sonny Farmer was very thorough and professional. Overall we had a good experience in purchasing our car. More

by Kathryn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 30, 2023

Very professional. Knowledgeable about his product. Good people skills. He made the sales process very comfortable. More

by EdwinJWarren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Sonny Farmer
Jun 02, 2023 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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