Hyundai of Bedford
Cleveland, OH
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Brittanie Hightower in fiance department was great at getting all the paperwork completed to purchase the venue . Tyler in sales was great to work in finding the venue I needed and The dealership is very getting all the paperwork completed to purchase the venue . Tyler in sales was great to work in finding the venue I needed and The dealership is very nice; and clean.We will return. More
Brittany, Dom and Lorenzo rock. They all worked togther to make this deal happen from thr time i walked through the door and til the final process They all worked togther to make this deal happen from thr time i walked through the door and til the final process More
My experience was exceptional due to Andrew Marshall, Dave Hichens and Brittanie Smith. Andrew was my Salesman, who although it was apparent this was a new position for him, he was confident, informative Dave Hichens and Brittanie Smith. Andrew was my Salesman, who although it was apparent this was a new position for him, he was confident, informative and attentive to my needs. What was very impressive to me, Dave Hichens was a TEAM PLAYER who supported Andrew to the very end of the deal....signing.. I noticed Andrew acknowledging the support, willing to share the sale with Dave, however he immediately responded...no your sale... Not verbally but body language.. You are extremely fortunate to have these individuals representing you and Hyundai in Customer Service. Something that is very difficult to find...regretfully in these days. Brittanie's personality was outstanding as she reviewed the technology of my new vehicle ensuring I was comfortable and understanding of all the info she provided. She listened and answered questions without missing a beat.. I new I was in a Sales Environment, however at no time, throughout all phases, did I ever fell pressured nor neglected.. I will always refer friends, associates anyone I come in contact with to your dealership, always referring them directly to Andrew Marshal and Dave Hichensl to experience the tremendous professional service afforded to me. I have Managed employees for over 30 years in Private Banking and also Sales teams for Nordstrom. I am sure you are aware of the Service Level provided by Nordstrom and I can assure you, these 3 individuals I've mentioned today, I would gladly welcome to my team. Please share this with them, reward them if possible, but most importantly continue to recognize you have an outstanding and exceptional team.. I look forward to doing business with you in the future, along with enjoying my new vehicle. Sincerely Sharla Harris More
My experience had been awful to the point , I am ready to do a TV action story.Thinking maybe I need a oil change..They said they kept finding more stuff such as links and other stuff eventually they said th do a TV action story.Thinking maybe I need a oil change..They said they kept finding more stuff such as links and other stuff eventually they said they cant fix it for me to take it the chrysler repair even though I bought the chrysler300 series fron Hyundia of Bedford. They paid for the tow ...car became undrivable like xxx..Chrysler did the work and tell me last repair shop they put the cam shaft improperly back in causing engine failure. Micheal said his mechanic didnt touch the cam shaft even when he did not know.when In Hyundia finding many links needed replacing and the cam shaft is bad so yes they did.. Bottom line I am getting Attorney General involved and the BBB..Drew had the car tow back to Hyundia. now they trying to figure if the warranty company can cut their losses.. In the mean I have no car they have not offered me a loaner I ask several times..I talked to the Finance dept. , she kind brush me off also stating there is no Headquarter to report because they they are Independently own.Guess no one to tell on.. Drew, lately I been talking with he been trying but He could not get me a loaner he tells me I have to go and talk to another manager when clearly he knows I havent had my car in 3 months..FIX MY ENGINE, AND TAKE OFF ALL THE FEES AND ECPENSES I ENDURED WHILE WAITING ON YOUR COMPANY FOR THE SLOW RESPONSES. AND THEY ARE MISTREATING PEOPLE THERE I AM PROOF, EDPECIALLY MICHEAL.. I DO NOT WANT ANOTHER CAR FROM THEM THEY KNOW MY HANDS ARE TIED..IF I HAD 10 PEOPLE TO MARCH WITH I WILL PICKED THEIR ENTRANCE TO I GET ACTION I NEED AND REALLY BE HEARD... FROM MY PERSONAL EXPERIENCE I PRAY YOU DO NOT GO THROUGH WHAT I BEEN THROUGH AND MY CAR IS THERE AND I AM STILL WAITING CARLESS WITHOUT MY CAR. More

