Hyundai of Bedford

The people operating this dealership should be ASHAMED of themselves. I had the worst customer service experience IMAGINABLE here. I came in looking for a specific vehicle and ended up purchasing one much mo themselves. I had the worst customer service experience IMAGINABLE here. I came in looking for a specific vehicle and ended up purchasing one much more expensive, which is fine, but you'd think they would offer a better experience. So much went wrong, I don't know where to start. I should have known right away not to deal with them when we test drove a vehicle that smelled like smoke and I asked our salesperson, Evan, why anyone would purchase a vehicle like that and he said, "You'd be surprised- I had a guy buy a 2007 that was about to break down last week just because he wanted it." I should have left then... As soon as we pulled off the lot in our new car, the radio wasn't working and there was an error sign on the dash. We called the dealership and brought it back the next morning. The service manager, Lindsey or Lauren I think, let us know that they SOLD US THE VEHICLE BEFORE it was even serviced. That's not the worst of it... Keep reading and PLEASE do not buy here. They gave us the run around for 3 hours before finally taking the vehicle for service and offering us a loaner, from Enterprise since they did not have any available. (In my opinion, they should have offered us a car off the lot that MATCHED what we purchased since THEY messed up and sold an un-serviced vehicle.) Evan did say he would get us a second key for the car for their mistake. A few days later, my husband received a TEXT MESSAGE. Yes, not a call, a TEXT in all caps, from Aaron J. The text stated that the car was driveable but the radio still did not work, that it would not be able to be programmed by Land Rover (the maker of the vehicle) FOR THREE MORE WEEKS but that OUR LOANER IS DUE BACK THE NEXT DAY. Mind you, I am paying for the new, more expensive, car already and they made the mistake but I needed to drive it for three more weeks. I immediately called Bill, the General Manager. Bill was the most pathetic of everyone we dealt with there. He was COMPLETELY unapologetic and literally did not say "We're sorry" once. He gave excuses and said his team had an internal issue but NEVER apologized. When I asked him about the key, he said that they would try to contact the previous owner of the vehicle to see if they could locate the second key. ARE YOU KIDDING ME? I said that if the previous owner had a second key, they likely would have given it to them at trade-in and that they should just program a new key. Bill scoffed and said "That's a $700 key." I LITERALLY DO NOT CARE. YOU MESSED UP, make it right. Finally, 19 days after purchasing our new vehicle, we received another text from Aaron J, stating that the vehicle was ready for pickup. Of course, we received a call from Enterprise right after, saying the dealership would not cover any additional days so we needed to return the rental asap. When my husband picked up the vehicle, he did so without a receiving a key or as much as a simple apology. I've purchased serveral vehicles, none of which were as expensive as the one I purchased here, and have never been treated so poorly. I will make it my personal mission to tell EVERYONE I know and come across how TERRIBLE this establishment is. More

These guys are the types that give car salesmen bad names. My wife and I will be in the market for a new vehicle in the next 9 months with a son going off to college. We stopped in to look at some of t names. My wife and I will be in the market for a new vehicle in the next 9 months with a son going off to college. We stopped in to look at some of their vehicles. We were looking into doing a factory order and were told that this would be 5-8 months, which is fine for what we need. That's when things started to go downhill. We placed the order and my salesman (Adam Singer) came back to me and said this process would take 12-18 months now... and of course he had a vehicle on his lot and would negotiate with us to make it up to us. Of course, negotiation for them is simply withholding information and promising negotiation but never doing it. They insisted they don't take my bank's financing. With 750+ credit between the two of us, I was fine with that if the rates are comparable which of course they said they would be. However, when we started the process to buy, they were offering 4.85% to my bank's 1.99% and then saying they can negotiate that down which consisted of 3.8 and the right to refinance after 90 days... and no credits. I decided at that point to call another dealer and ask about factory orders. I was told 3-5 months. I brought this to Adam's attention and he had one of his managers stop by... who told me 4 months and then immediately tried to back track when he realized that I had been lied to. We ended up walking out. And we were wise to do so after calling several other dealers in the area. The bottom line is that they withhold information, lie to you, and everything becomes a negotiation after the set it up in such a way that you have no room to negotiate. Everyone needs to be fired here and given the ethical issues, I wouldn't be shocked if they've broken laws... buyer beware, stay away. Oh, and spare me the "we're looking into this" garbage I see with most of these negative reviews. Your company is littered with them and it's clear that no one is doing anything other than damage control. More

We worked with Adam and he was fantastic. He went above and beyond to get us what we wanted. and beyond to get us what we wanted. More

Everyone was so nice and courteous but I felt a tad bit rushed through the process and a little pressured. They say they have good deals but they are just really trying to sell you a car. rushed through the process and a little pressured. They say they have good deals but they are just really trying to sell you a car. More

Tried to inquire repeatedly about an Aston Martin, and was ready to purchase. Got passed around to different reps, all of whom kept giving excuses for not getting back to me. Then finally they just droppe was ready to purchase. Got passed around to different reps, all of whom kept giving excuses for not getting back to me. Then finally they just dropped off the map and never responded. Impossible to buy a car from these people. More

Chuck was great! He listened to my needs and found me exactly what I was looking for. I also received a fair value for my trade-in vehicle. Drew found me a better financing rate than what I had been pre- exactly what I was looking for. I also received a fair value for my trade-in vehicle. Drew found me a better financing rate than what I had been pre-approved for at my bank and made sure I understood the terms of my loan and warranty. More

Most Worthless dealership ever. Agreed upon the purchase of a used vehicle with a few minor conditions. The simplest request was an oil change. After waiting for the items to be addressed, they b purchase of a used vehicle with a few minor conditions. The simplest request was an oil change. After waiting for the items to be addressed, they brought the vehicle out for delivery without the oil change or addressing the other minor corrections. The dealer then stated that the Service department did not change the oil because they had just changed it 30 days prior. The oil was clearly dirty. In addition, the tire pressure sensor light was on. The dealer replied the light would go out after driving, because they had failed to reset the sensor. Having worked in the an industry involved in the manufacture and installation of TPSs, I told them that was in accurate. The sensor was likely damaged and need replacement. And the final straw was,, the key fob battery was dead resulting in the CAR not starting properly. Unwilling to replace a $5 dollar battery for a car valued at over $15k and trying to convince the buyer that is not a problem, is as low as a dealership can go. In essence, the sales personnel is incompetent at best and totally disconnected from the other departments of the organization. I will never consider purchase of a vehicle from Hyundai of Bedford or encourage anyone to ever make a purchase with them. More

I have bought many cars and at Hyundai of Bedford it has been the easiest experience. From the sales people to management to the young man that showed me all the bells and whistles of my new vehicle, everyo been the easiest experience. From the sales people to management to the young man that showed me all the bells and whistles of my new vehicle, everyone was friendly, professional and truly made the process easy! What a great team to work with! More

Chuck told me I would be getting bumper to bumper coverage. I didn’t. He took advantage of a new car buyer. My engine light was on before I left the lot but, me thinking I had bumper to bumper I did coverage. I didn’t. He took advantage of a new car buyer. My engine light was on before I left the lot but, me thinking I had bumper to bumper I didn’t worry about it. The car buying process is a long one and I was exhausted. So I thought I could just make another trip out there another day.I go through my paperwork to find out my warranty is “as is” when that is not at all what Chuck told me. I take it back for the engine light and I talk to finance to find out CHUCK doesn’t have the authority to offer bumper to bumper. So to fix my engine light they said it was just the gas cap which they replaced for free which would be great if my engine light didn’t come back on and now I’m told I have to pay $300+ for a car I got a little over a month ago. I am very disappointed in with service I received . Buyers beware of Chuck. More