Hyundai of Bedford

These guys are the types that give car salesmen bad names. My wife and I will be in the market for a new vehicle in the next 9 months with a son going off to college. We stopped in to look at some of t names. My wife and I will be in the market for a new vehicle in the next 9 months with a son going off to college. We stopped in to look at some of their vehicles. We were looking into doing a factory order and were told that this would be 5-8 months, which is fine for what we need. That's when things started to go downhill. We placed the order and my salesman (Adam Singer) came back to me and said this process would take 12-18 months now... and of course he had a vehicle on his lot and would negotiate with us to make it up to us. Of course, negotiation for them is simply withholding information and promising negotiation but never doing it. They insisted they don't take my bank's financing. With 750+ credit between the two of us, I was fine with that if the rates are comparable which of course they said they would be. However, when we started the process to buy, they were offering 4.85% to my bank's 1.99% and then saying they can negotiate that down which consisted of 3.8 and the right to refinance after 90 days... and no credits. I decided at that point to call another dealer and ask about factory orders. I was told 3-5 months. I brought this to Adam's attention and he had one of his managers stop by... who told me 4 months and then immediately tried to back track when he realized that I had been lied to. We ended up walking out. And we were wise to do so after calling several other dealers in the area. The bottom line is that they withhold information, lie to you, and everything becomes a negotiation after the set it up in such a way that you have no room to negotiate. Everyone needs to be fired here and given the ethical issues, I wouldn't be shocked if they've broken laws... buyer beware, stay away. Oh, and spare me the "we're looking into this" garbage I see with most of these negative reviews. Your company is littered with them and it's clear that no one is doing anything other than damage control. More

We worked with Adam and he was fantastic. He went above and beyond to get us what we wanted. and beyond to get us what we wanted. More

Everyone was so nice and courteous but I felt a tad bit rushed through the process and a little pressured. They say they have good deals but they are just really trying to sell you a car. rushed through the process and a little pressured. They say they have good deals but they are just really trying to sell you a car. More

Tried to inquire repeatedly about an Aston Martin, and was ready to purchase. Got passed around to different reps, all of whom kept giving excuses for not getting back to me. Then finally they just droppe was ready to purchase. Got passed around to different reps, all of whom kept giving excuses for not getting back to me. Then finally they just dropped off the map and never responded. Impossible to buy a car from these people. More

Chuck was great! He listened to my needs and found me exactly what I was looking for. I also received a fair value for my trade-in vehicle. Drew found me a better financing rate than what I had been pre- exactly what I was looking for. I also received a fair value for my trade-in vehicle. Drew found me a better financing rate than what I had been pre-approved for at my bank and made sure I understood the terms of my loan and warranty. More

Most Worthless dealership ever. Agreed upon the purchase of a used vehicle with a few minor conditions. The simplest request was an oil change. After waiting for the items to be addressed, they b purchase of a used vehicle with a few minor conditions. The simplest request was an oil change. After waiting for the items to be addressed, they brought the vehicle out for delivery without the oil change or addressing the other minor corrections. The dealer then stated that the Service department did not change the oil because they had just changed it 30 days prior. The oil was clearly dirty. In addition, the tire pressure sensor light was on. The dealer replied the light would go out after driving, because they had failed to reset the sensor. Having worked in the an industry involved in the manufacture and installation of TPSs, I told them that was in accurate. The sensor was likely damaged and need replacement. And the final straw was,, the key fob battery was dead resulting in the CAR not starting properly. Unwilling to replace a $5 dollar battery for a car valued at over $15k and trying to convince the buyer that is not a problem, is as low as a dealership can go. In essence, the sales personnel is incompetent at best and totally disconnected from the other departments of the organization. I will never consider purchase of a vehicle from Hyundai of Bedford or encourage anyone to ever make a purchase with them. More

I have bought many cars and at Hyundai of Bedford it has been the easiest experience. From the sales people to management to the young man that showed me all the bells and whistles of my new vehicle, everyo been the easiest experience. From the sales people to management to the young man that showed me all the bells and whistles of my new vehicle, everyone was friendly, professional and truly made the process easy! What a great team to work with! More

Chuck told me I would be getting bumper to bumper coverage. I didn’t. He took advantage of a new car buyer. My engine light was on before I left the lot but, me thinking I had bumper to bumper I did coverage. I didn’t. He took advantage of a new car buyer. My engine light was on before I left the lot but, me thinking I had bumper to bumper I didn’t worry about it. The car buying process is a long one and I was exhausted. So I thought I could just make another trip out there another day.I go through my paperwork to find out my warranty is “as is” when that is not at all what Chuck told me. I take it back for the engine light and I talk to finance to find out CHUCK doesn’t have the authority to offer bumper to bumper. So to fix my engine light they said it was just the gas cap which they replaced for free which would be great if my engine light didn’t come back on and now I’m told I have to pay $300+ for a car I got a little over a month ago. I am very disappointed in with service I received . Buyers beware of Chuck. More

The ABSOLUTE WORST used car purchase experience EVER! I wrote a deal on a used car and left a deposit of $500 cash. I gave them the day I'd be back to pick it up (4 days later) and then called ahead to l I wrote a deal on a used car and left a deposit of $500 cash. I gave them the day I'd be back to pick it up (4 days later) and then called ahead to let them know I was on the way to get it from 45 minutes away. They said they'd have all the paperwork ready and the car out front, but when I arrived, I was HORRIFIED to learn that they had sold the car out from under me during the prior 3 days and didn't have the decency to tell me. They had the audacity to ask if I wanted to buy something else from them. The sales staff are TERRIBLE communicators and simply LIE or make something up if they don't know an answer. The managers are even WORSE because they make themselves purposely "unavailable" and hide behind their clueless salespeople when this issue came up--they must be so accustomed to hearing customer complaints for all of the rude and unfair actions of their sales staff to the point that the managers have learned how to avoid listening to their customers. They appear to have NO regard for fairness, decency, honesty, or any semblance of customer service whatsoever. What's even worse is that the Ohio Attorney General didn't seem to feel that their actions warranted any further review. I'd like to know how many lawsuits they have had filed against them in the past few years. More

If you value your time, your money, your credit score, and your humanity, head to another dealership outside of bedford. Worst dealer experience out there. Most car dealerships are pushy, sure. Most ca and your humanity, head to another dealership outside of bedford. Worst dealer experience out there. Most car dealerships are pushy, sure. Most car dealerships try to get extra money out of you, sure. You will blatantly be lied to, and when you question anything, they will explode and become extremely unprofessional. Don't even step foot inside. It looks decent from the outside, but the cars have mechanical problems, the manager couldn't be any more terrible of a human being, and the prices are 100% non-negotiable. Also, don't ask to have the car inspected by a mechanic (I've bought many cars, this is a common thing!). They will kick you out (gee, I wonder why. Maybe the cars have huge mechanical problems?). If you don't ask questions, and like to plop full sticker price down and then pay 30% apr on a car (which they will lie and say is 5% apr, anyone with a calculator can figure this out!), come to Genesis of Bedford, they'll help you part with your money, leave you with a dysfunctional car, and somehow, SOMEHOW, treat you like xxxx while they do it! How are they in business? More