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Hyundai of Bedford
Cleveland, OH
289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 289 reviews
September 28, 2023
Stay away from this horribly run service department. Took my car in because my GPS is acting up and 3 days later got it back saying I needed to update the software even though it was up to date. Took it Took my car in because my GPS is acting up and 3 days later got it back saying I needed to update the software even though it was up to date. Took it back and they said there was a new software update to do but they installed the same version that had been on the car since before the first visit. Now they say they won’t accept my Allstate extended warranty even though other dealerships accept it and I bought it directly from a Genesis dealer. Complete waste of time and it still isn’t fixed. Go elsewhere. More
by cbet25
Employees Worked With
Service Dept.
May 21, 2023
From the first contact to the completion of the sale, Jonathan was extremely polite, paid attention to details and helped us to having a very good experience. The car was exactly as he described at a goo Jonathan was extremely polite, paid attention to details and helped us to having a very good experience. The car was exactly as he described at a good price without any defects at all. More
by HDH
Employees Worked With
Jonathan
November 21, 2022
Hyundai of Bedford is NOT a full service dealer - no body work. I had my Tucson towed there and they couldn't address the repair and body work. Had to send a tow truck THREE times to get it moved as they k work. I had my Tucson towed there and they couldn't address the repair and body work. Had to send a tow truck THREE times to get it moved as they kept telling the tow truck driver the care wasn't there. STAY AWAY FROM THIS PLACE! More
by hopper1603
Employees Worked With
DAS Reputation Management
October 24, 2022
DO NOT buy a used car from this dealership. I have been in service 3 times the month after I bought a used car from here. It's the kind of dealership that makes you lose your faith in humanity, I have been in service 3 times the month after I bought a used car from here. It's the kind of dealership that makes you lose your faith in humanity, that validates that the used car industry has no integrity and cannot be trusted. More
by Sonata driver
Employees Worked With
Kenneth Robinson
September 14, 2022
Hyundai of Bedford has had my car in for repair for 56 days, since July 21st. It is still not repaired, and they continue to give you excuse after excuse as to why it is not finished. When you call the de days, since July 21st. It is still not repaired, and they continue to give you excuse after excuse as to why it is not finished. When you call the dealership to ask about the repair work, the service agent is not available, and to leave a message. They do not return calls until after constant calling back, and then it’s I will get back to you tomorrow. I have contacted their corporate office, and they say they will investigate and call the dealership, but as of today there is no solution to this problem. They wanted me to rent a car for $300.00 down, and $50.00 a day. As of today, I would have spent $3,150.00. A formal complaint has been filed with the BBB. More
by Andrewvanek22
Employees Worked With
John
September 04, 2022
I had the absolute worst experience at this dealership that I’ve ever had with a dealership. I have been looking for a car that is good on gas for my work commute, and I found a 2018 Hyundai Elantra that that I’ve ever had with a dealership. I have been looking for a car that is good on gas for my work commute, and I found a 2018 Hyundai Elantra that was being advertised by this dealership on CARFAX.com. I requested more information and received a text in the morning to set up an appointment. I set an appointment for 3:15, then told them I would be up there even a little earlier than that. Given that I live an hour and 10 minutes away, this was quite a long drive for me. When I got there, it took them multiple tries to find my appointment spot. When they found it, the salesperson went in the back for 5-10 minutes to “grab the keys.” He then came back empty handed to tell me the car sold 20 minutes prior to when I got there. He said they didn’t call me because they figured I was closer to the dealership at that point with my commute there. However, I never disclosed where I was driving from until I got there so this was a made up excuse. He promised to get me in something similar and asked me to give him some time. I was then shown a 2020 Hyundai Sonata that he said came in yesterday and had been serviced but not detailed. He also promised a better warranty on this car since it was newer. When we got in, the car was extremely dirty, but I let this go given that he said it hadn’t been detailed. I drove the car and noticed it was rocking, and when my boyfriend opened the window, the car was making a scraping noise. My brother who was in the back seat said he also felt the rocking, but the dealer who also sat in the back said he didn’t hear or feel anything. When we get back to the dealership, my boyfriend immediately begins looking around the car, underneath, and under the hood. We noticed a few missing panels and broken parts on the vehicle that had been electrical taped. I then saw that the car had been marked “AS IS” and would not include the dealer warranty like I was promised. We gave back the keys and told the dealer that we were upset because they sold the car I was coming to see without notifying me and then tried to sell us a broken down car as a quick sell instead. As we’re driving away, they called back to try to resolve the problem and said we need to understand that we saw the car at its worst and it had not been serviced yet, as the dealer told me. We said we would no longer do business with them at this point. She continued to say that the inventory changes all the time and they could make it up to me, but this whole situation was handled so unprofessionally and they also tried to trick me into a messed up car with no warranty. I will never do business with this dealership, ever. They completely wasted my time and gas and I was never even given a sorry, I was just given excuses about the “way the industry is nowadays.” More
by chanelle0831
Employees Worked With
Multiple salespeople at this dealership
August 29, 2022
I took my car in to get work done before my extended Warrenty was up, Chuck the sales man told me my car was unsafe & I couldn’t drive it off the lot! He scared me into buying a car! I got a dirty car w Warrenty was up, Chuck the sales man told me my car was unsafe & I couldn’t drive it off the lot! He scared me into buying a car! I got a dirty car with someone else’s clothes still in it! I should have know when they wouldn’t let me look at it! I talked to the manager many times he told me how he was gonna switch me out cars exc…. ALL LIES! All broken promises! After three months of lies I was mad I had enough I told the sales man karmas a B****! He put his hands up started screaming she’s gonna kill me she’s threatening me! Never did I do anything! So they said police on way, I said so what I’ll wait for them and we’ll get to the bottom of this! The police made me leave, I paid extra for a extended Warrenty and now I’m not aloud on the property or to evern call there! I feel like they did this so they didn’t have to work on my car and fix everything! This the worst place! More
by Aliciadingess
Employees Worked With
Chuck sales man the whole store is a joke! , WILLIAM SCHWARK
August 05, 2022
The people operating this dealership should be ASHAMED of themselves. I had the worst customer service experience IMAGINABLE here. I came in looking for a specific vehicle and ended up purchasing one much mo themselves. I had the worst customer service experience IMAGINABLE here. I came in looking for a specific vehicle and ended up purchasing one much more expensive, which is fine, but you'd think they would offer a better experience. So much went wrong, I don't know where to start. I should have known right away not to deal with them when we test drove a vehicle that smelled like smoke and I asked our salesperson, Evan, why anyone would purchase a vehicle like that and he said, "You'd be surprised- I had a guy buy a 2007 that was about to break down last week just because he wanted it." I should have left then... As soon as we pulled off the lot in our new car, the radio wasn't working and there was an error sign on the dash. We called the dealership and brought it back the next morning. The service manager, Lindsey or Lauren I think, let us know that they SOLD US THE VEHICLE BEFORE it was even serviced. That's not the worst of it... Keep reading and PLEASE do not buy here. They gave us the run around for 3 hours before finally taking the vehicle for service and offering us a loaner, from Enterprise since they did not have any available. (In my opinion, they should have offered us a car off the lot that MATCHED what we purchased since THEY messed up and sold an un-serviced vehicle.) Evan did say he would get us a second key for the car for their mistake. A few days later, my husband received a TEXT MESSAGE. Yes, not a call, a TEXT in all caps, from Aaron J. The text stated that the car was driveable but the radio still did not work, that it would not be able to be programmed by Land Rover (the maker of the vehicle) FOR THREE MORE WEEKS but that OUR LOANER IS DUE BACK THE NEXT DAY. Mind you, I am paying for the new, more expensive, car already and they made the mistake but I needed to drive it for three more weeks. I immediately called Bill, the General Manager. Bill was the most pathetic of everyone we dealt with there. He was COMPLETELY unapologetic and literally did not say "We're sorry" once. He gave excuses and said his team had an internal issue but NEVER apologized. When I asked him about the key, he said that they would try to contact the previous owner of the vehicle to see if they could locate the second key. ARE YOU KIDDING ME? I said that if the previous owner had a second key, they likely would have given it to them at trade-in and that they should just program a new key. Bill scoffed and said "That's a $700 key." I LITERALLY DO NOT CARE. YOU MESSED UP, make it right. Finally, 19 days after purchasing our new vehicle, we received another text from Aaron J, stating that the vehicle was ready for pickup. Of course, we received a call from Enterprise right after, saying the dealership would not cover any additional days so we needed to return the rental asap. When my husband picked up the vehicle, he did so without a receiving a key or as much as a simple apology. I've purchased serveral vehicles, none of which were as expensive as the one I purchased here, and have never been treated so poorly. I will make it my personal mission to tell EVERYONE I know and come across how TERRIBLE this establishment is. More
by MeganR
Employees Worked With
WILLIAM SCHWARK
December 29, 2021
We recently had the very bad experience with this dealership. Never trust them again. We spent more than two hours discussing all details with Chuck about our lease as a term , price and mileage. Aft dealership. Never trust them again. We spent more than two hours discussing all details with Chuck about our lease as a term , price and mileage. After he ask my husband to sign the contract. And !!! They did not give us a paper contract just ask my husband to sign e- contract assuring him that all details are included . Then after signing the contract we noticed that price and term was increased and mileage put down to 10000 per year instead of 12000. I would never believed that it could happened here . More
by Gleb
Employees Worked With
chuck
