Hyundai of Bedford

Don't Buy Your Car At This Hyundai of Bedford! If you want to agree on a price for a car with a salesman then have that price change when you go into the dealership with you checkbook in hand, then If you want to agree on a price for a car with a salesman then have that price change when you go into the dealership with you checkbook in hand, then this is the dealership for you! Poor service with the financing individual! They will try changing the prices and rates on you last second to try and get more money out of you than what you agreed to with the salesman! If you are buying a Hyundai I would recommend any other dealership in the area! More

The craziest car lease I have ever had... I leased my 2017 Hyundai Elentra from Hyundai of Bedford on June 10, 2017. When I signed the documents, I was given the car and drove away later to r I leased my 2017 Hyundai Elentra from Hyundai of Bedford on June 10, 2017. When I signed the documents, I was given the car and drove away later to realize I had only been given one set of keys for this brand-new vehicle. I went back the next business day (Monday) and was told by someone the sales man noticed he forgot to give me the keys but was not in yet. They said that they could mail me the keys so I did not have to come back in again and I said that would be fine. About 3 days went by and I was called by Kathy to ask how everything was and I informed her I still did not have my second key and it was supposed to be mailed to me. She stated she would look into it and get back to me. A day went by and she let me know that she had just sent my keys out via US Mail (like a normal letter with no tracking) and they might not go out that day but expect them in a few days. I gave it over a week from when I was told to expect them then contacted Kathy back letting her know I still did not have my keys. She was off this day but returned my call and stated she would look the next day, she did not call me the next day. I sent her a message a few days later and she confirmed she sent it to the correct address and to wait another day and see if it shows up. I told her I would wait until I came home and let her know if I got the key, of course I did not. She said she would order me a replacement key. I thought about it and since there is still a physical key attached to the Keyfob it would allow anyone to come to my car (since they now have my address also) and steal my car at any time. At this point I contacted Hyundai Motors of America customer service for assistance. I opened a case with them and they stated the best thing they could do since the dealerships are independently owned is contact the dealerships General Manager on my behalf. I told her I would try give the dealer one last chance and see if it got me anywhere and to follow-up with me tomorrow to see what the outcome is. I contacted the dealership and stated how I did not feel that it was safe for a key to be out there with my address that would allow me someone to easily steal my car if they would like. In addition to being told that the reason there was a delay in Kathy shipping the keys in the first place was due to whoever I talked to Monday misinforming the sale man, I was told that when they contacted the post office they were told the envelope would show up either at my house or back at the dealership, even though it had been over 8 days since it was sent. Kathy did not seem to agree with my thoughts on someone stealing my car with the “lost” set of keys and asked me what I would like them (Hyundai of Bedford) to do. I told her I would like them to rekey my physical lock on my car and then I would feel safe in my new vehicle. The answer I got back was they are not sure they could do that with the electrics in the vehicle. At this point I informed them I had talked to Hyundai Motors and since this was not a satisfactory answer they would be contacting the General Manager about this issue. I also said the General Manager could give me a call before I spoke with Hyundai that night but I never received a call. The lady that was handling my case from Hyundai Motors of America contacted me back later that night (on 6/29) and let her know what little I had accomplished and that I wanted at minimum the car to be rekeyed so I could have a safe new car without the possibility of someone stealing it from out of my driveway. She stated she would contact Hyundai of Bedford today which she did and speak with the General Manager. I received a call today from the General Manager about this issue and he proceeded to tell me how it is my issue since the post office lost the piece of mail. He told me they were doing me a favor by ordering me a replacement key, to which I pointed out to him it would have the same physical key pattern as the lost key. I told him that did not make me feel safe and I would like to have the car rekeyed, to which he stated they would not be doing that. He told me my idea that I got in my head of someone stealing my car is a 1 in 100,000 possibility which is why they are refusing to rekey the car. I explained to him that it was due to the negligence of their company that my car now has the possibility of being stolen and it is not my issue that it got lost in the mail. I reminded him that they could have sent it priority mail and it would have come with a tracking number which could have avoided all of this. In addition, I reminded him that this could have been avoided in the first place if I had just been given both sets of keys to which he replied that happens sometimes. I then proceeded to ask him if I could have a secondary set of keys for his vehicle and his home address and I would mail that to someone else and how would he feel then, he stated that would be fine. I asked him again if he would rekey my car to which he refused again, then I told him I would be happy to return it to them with the one key and get a new car with 2 keys and it would be their issue to deal with at that point. To this he told me I could my car to the dealer at any time but I would need to work it out with the finance company for repayment of my loan. Since they had trivialized my belief that my car might get stolen by the additional set of keys I asked him if they would be willing to sign a letter stating that if my car got stolen they would be responsible to which I got the answer of that will never happen. At this point I asked him for the name and how I would contact his dealerships owner, he refused to give it to me stating he is the only one that deals with issues. I contacted my point of contact at Hyundai Motors of America once I got off the phone with the General Manager and told her what happened. She advised me there is not much more that they can do other than contact the dealership since they are privately owned and Hyundai Motors of America only produces the cars for the dealers. I then informed her that the only thing I can think of after being treated so horribly was to contact some local media outlets and see if they can help, since Hyundai is unable to assist me. She stated she was sorry she could not help me more but would be escalating the issue to her team and I should hear back from them in a couple of days. So a couple of days have passed and to say the least I have gotten NO WHERE. I was contacted by Hyundai Motors of America and given the number for the district sales manager. I have tried calling him multiple times and his phone just goes to voicemail. Neither Hyundai of Bedford nor Hyundai Motors of America seem to want to assist me in securing my new car that they sold me. All I wanted was to have a new car I can feel safe parking outside and it turned into a situation where I was treated so unprofessionally and made out to be a crazy person. I was so happy to get my new car and this entire ordeal that never should have happened in the first place has really soured my opinion of Hyundai. This is not a great way to start a buying relationship with a new customer. More

First Hyundai It was overall completely satisfied experience. The sales person was very friendly and answered all our questions and also the sales manager was very It was overall completely satisfied experience. The sales person was very friendly and answered all our questions and also the sales manager was very nice and helped us get a great price for us. More

Very good experience Very helpful, and knowledgeable got exactly what I wanted. Very accommodating staff. I would definitely recommend the dealership to family and friends Very helpful, and knowledgeable got exactly what I wanted. Very accommodating staff. I would definitely recommend the dealership to family and friends. Will be returning to the dealership for service of my new vehicle. More

Good Service Pretty good service minus the fact they promised me a car they didn't have the actual color in. Bryan had to leave so Carly took over towards the end Pretty good service minus the fact they promised me a car they didn't have the actual color in. Bryan had to leave so Carly took over towards the end both were great! The finance department took a lot longer than I expected was there a few hours longer but Carly did check on me every few minutes to make sure I was comfortable or needed anything and she also let me know that it wouldn't be much longer. More

Overall experience If there was any issue at all i would say it was a small adhesive smudge on the front of the cars hood on both sides. Nothing to do with the salesman If there was any issue at all i would say it was a small adhesive smudge on the front of the cars hood on both sides. Nothing to do with the salesman what so ever. I believe the gentlemen in detailing simply missed it. They did offer me service immediately to take care of the issue. More

17 sonata Very good staff. There was some dents due to lot damage and a speaker ended up being blown but the staff worked rather quickly to address the issues a Very good staff. There was some dents due to lot damage and a speaker ended up being blown but the staff worked rather quickly to address the issues and fix them very pleased with the dealership. This is my 2nd purchase from them and they are very friendly and explain things about the vehicle well. More

Genesis This is my second Genesis and the vehicle is comparable to all the other luxury brands out there. They have literally thought of everything one could This is my second Genesis and the vehicle is comparable to all the other luxury brands out there. They have literally thought of everything one could desire in a car. Also I drove a considerable distance to make this purchase due to fair treatment and pricing. More

best purchase ever :)))) This was my first car purchase and i was nervous but everyone there made me feel confident that this was a great car for me and i was comfortable with This was my first car purchase and i was nervous but everyone there made me feel confident that this was a great car for me and i was comfortable with the pricing as well! More

OUTSTANDING QUALITIES Truely outstanding service and professional in all aspects of sales, and customer service truly team players. A definite asset to all employees and cu Truely outstanding service and professional in all aspects of sales, and customer service truly team players. A definite asset to all employees and customers and typifies what Hyundai quality is all about. More