Hyundai of Bedford

My experience was exceptional due to Andrew Marshall, Dave Hichens and Brittanie Smith. Andrew was my Salesman, who although it was apparent this was a new position for him, he was confident, informative Dave Hichens and Brittanie Smith. Andrew was my Salesman, who although it was apparent this was a new position for him, he was confident, informative and attentive to my needs. What was very impressive to me, Dave Hichens was a TEAM PLAYER who supported Andrew to the very end of the deal....signing.. I noticed Andrew acknowledging the support, willing to share the sale with Dave, however he immediately responded...no your sale... Not verbally but body language.. You are extremely fortunate to have these individuals representing you and Hyundai in Customer Service. Something that is very difficult to find...regretfully in these days. Brittanie's personality was outstanding as she reviewed the technology of my new vehicle ensuring I was comfortable and understanding of all the info she provided. She listened and answered questions without missing a beat.. I new I was in a Sales Environment, however at no time, throughout all phases, did I ever fell pressured nor neglected.. I will always refer friends, associates anyone I come in contact with to your dealership, always referring them directly to Andrew Marshal and Dave Hichensl to experience the tremendous professional service afforded to me. I have Managed employees for over 30 years in Private Banking and also Sales teams for Nordstrom. I am sure you are aware of the Service Level provided by Nordstrom and I can assure you, these 3 individuals I've mentioned today, I would gladly welcome to my team. Please share this with them, reward them if possible, but most importantly continue to recognize you have an outstanding and exceptional team.. I look forward to doing business with you in the future, along with enjoying my new vehicle. Sincerely Sharla Harris More

I have a Genesis G70 and the service valet experience is amazing. Picked up my car and left me a car to use for the day. Very Convenient amazing. Picked up my car and left me a car to use for the day. Very Convenient More

My experience had been awful to the point , I am ready to do a TV action story.Thinking maybe I need a oil change..They said they kept finding more stuff such as links and other stuff eventually they said th do a TV action story.Thinking maybe I need a oil change..They said they kept finding more stuff such as links and other stuff eventually they said they cant fix it for me to take it the chrysler repair even though I bought the chrysler300 series fron Hyundia of Bedford. They paid for the tow ...car became undrivable like xxx..Chrysler did the work and tell me last repair shop they put the cam shaft improperly back in causing engine failure. Micheal said his mechanic didnt touch the cam shaft even when he did not know.when In Hyundia finding many links needed replacing and the cam shaft is bad so yes they did.. Bottom line I am getting Attorney General involved and the BBB..Drew had the car tow back to Hyundia. now they trying to figure if the warranty company can cut their losses.. In the mean I have no car they have not offered me a loaner I ask several times..I talked to the Finance dept. , she kind brush me off also stating there is no Headquarter to report because they they are Independently own.Guess no one to tell on.. Drew, lately I been talking with he been trying but He could not get me a loaner he tells me I have to go and talk to another manager when clearly he knows I havent had my car in 3 months..FIX MY ENGINE, AND TAKE OFF ALL THE FEES AND ECPENSES I ENDURED WHILE WAITING ON YOUR COMPANY FOR THE SLOW RESPONSES. AND THEY ARE MISTREATING PEOPLE THERE I AM PROOF, EDPECIALLY MICHEAL.. I DO NOT WANT ANOTHER CAR FROM THEM THEY KNOW MY HANDS ARE TIED..IF I HAD 10 PEOPLE TO MARCH WITH I WILL PICKED THEIR ENTRANCE TO I GET ACTION I NEED AND REALLY BE HEARD... FROM MY PERSONAL EXPERIENCE I PRAY YOU DO NOT GO THROUGH WHAT I BEEN THROUGH AND MY CAR IS THERE AND I AM STILL WAITING CARLESS WITHOUT MY CAR. More

One of the worst customer experiences I have ever had. I brought my car in for an oil consumption issue (which is covered by Hyundai) and got all kinds of misinformation. I had to educate multiple t I brought my car in for an oil consumption issue (which is covered by Hyundai) and got all kinds of misinformation. I had to educate multiple team members on what was covered under warranty. If I hadn't known better, I would have been out thousands of dollars. The sales department called me constantly telling me that this was going to be costly and I should just trade it in....again, the issue was covered by Hyundai so this felt a icky. A customer who wasn't on top of things could have made a bad decision based on this misinformation. Communication was AWFUL. I was unexpectedly left without a vehicle multiple times. I scheduled my final oil consumption test to see if the engine needed replaced and the service department failed to notify me that if the car failed, I couldn't take it with me. They also didn't secure a loaner vehicle before this appointment so I was stuck. I got a loaner about a week later and my car back about a month later. Hunter was the only bright spot in this experience. He's a wonderful worker and trying to make the best of what I see to be a poorly managed situation. After getting my car back with the engine replaced the car worked for a couple weeks, then I started having issues. I actually sold the car just to avoid coming back to this service department. I will never purchase another Hyundai product again because I'm unwilling to deal with the service at this dealership. Please make an effort to prioritize customer service and change the culture in your service department. More

Recently brought a car here a week ago. The actual process of buying the car was fine. We had an owe you for a simple windshield fluid pump replacement. Made the appointment on a Saturday f The actual process of buying the car was fine. We had an owe you for a simple windshield fluid pump replacement. Made the appointment on a Saturday for Monday. Then got called Monday to make the appointment but then was met with confusion when I said I already had an appointment. Then I told the original appointment time I had “wasn’t enough time” for the whole 160 point inspection and fix the part. I said okay that’s fine and we changed it to next day morning drop off. I was told on the phone that they needed to diagnose it and I’ll be called about update. All day passed and I actually had to call one hour before they closed to see what was going on with my car. I was told it wouldn’t be done till next day. Definitely very frustrating when I wasn’t told at all, and I TOLD the service technician to call me about updates because I clearly just got the car and I traded in my old one that didn’t work anymore and I needed my car for work. Next day came I wasn’t able to pick my car up till later that day then I went home. I was never given ANY PAPERWORK AND WAS TOLD ALL GOOD ON THE CAR! Yesterday when the car was in my possession again after not being for 2 days, I’m having a loud creaking sounds come from inside my car!!! I have videos of me driving the vehicle before my service appointment and NO ISSUES AT ALL! PLEASE BE CAREFUL IF YOU ARE BUYING A CAR FROM HERE! When I called to ask about the problem I wasn’t helped and brushed off and told to just make an appointment for next week! I’m driving around a car I just brought from the dealership that’s making horrible loud sounds and I’m supposed to pay for it??? I’m still trying to contact them about receiving paperwork about the “160 point inspection” they did while my car was there. Because clearly they took some service notes on the inspection and they put my car was all good and I was told that as well from Beverly the service technician! The car has been barely been in my possession for a week, it spent two days at this dealership for a WE OWE!!! Before I brought the car I drove it to my normal Mechanic on my test drive for the vehicle and he did a real inspection and gave me paperwork and it’s all good. Then I brought the car, took it to THEIR mechanic for two days and now I’m stuck with a car that’s making noises it never has before!!!! When I brought the car, absolutely nothing was wrong with it, after they had for two days AFTER I brought it, I’m having issues. IF THEIR WAS AN ISSUE WITH MY CAR, I WAS NEVER TOLD ABOUT IT. I WAS TOLD MY CAR IS ALL GOOD then next day start making horrible noises! Clearly right now nothing isn’t adding up and actions will be taken! I WANT ANSWERS, HELP AND MY 160 POINT INSPECTION PAPERWORK. THIS PLACE xxxxED UP MY CAR. BEWARE OF SCAMMERS! More

Worst experience buying a car ever! Steven the salesperson and Zack Kraisner were both horrible to work with and told us many lies. We bought a car remotely and could not see the car i Steven the salesperson and Zack Kraisner were both horrible to work with and told us many lies. We bought a car remotely and could not see the car in person. I told Steven how important it was for health reason that the car could not have been smoked in or smell like cigarettes. Steven reassured me multiple times(text/calls) that it had no issues and did not smell like cigarettes. When we finally received the car the minute we walked up to it before we even opened the door you could smell the strong smoke smell. When we opened the door we were overcome with a horrible smell of cigarettes it made me sick. We immediately called the dealership and they sent us to voicemail and avoided our calls for day. When we finally got ahold of Zack he said it was a as is sale even though they had lied to us. But he would try to talk to the dealership group and see if there was anything they could do. It has been a month and have not heard anything back from Zack or the dealership. Also now we are having issues with the title and our temp license plate is about to expire! Total liars! More

I had an 11am appointment for a recall and 2 minor repairs. At 2:30 (3 1/2 hours later) I went to check the status. I was told by Hunter (the person who gave me the approval paperwork when I arrived) repairs. At 2:30 (3 1/2 hours later) I went to check the status. I was told by Hunter (the person who gave me the approval paperwork when I arrived) that he couldn’t find my car and a technician had not been assigned to my car. The car had not been serviced at all! When I asked to speak to Hunter’s manager she was very rude. The manager Mikayla said, “There is nothing we can do about it now. You can leave your car for service or you can take it.” Horrible customer service after their mistake! As I told her, the conversation should have started with an apology. I love my Santa Fe (my 2nd one) but I will never go back to the Hyundai of Bedford location. More