Hyundai of 110

The only reason I would recommend this place is my service advisor was extremely nice and understanding. The reason I would stay away from this place is strictly from my phone interactions. They do no service advisor was extremely nice and understanding. The reason I would stay away from this place is strictly from my phone interactions. They do not have people on site that answer your call when you call the dealership and enter the extension to get connected to the service department. It was top five one of the most frustrating experiences of my life trying to get in contact with someone at the actual dealership. I actually had to dial the sales extension and beg who I was connected to to directly transfer me to an advisor. When I initially made my appointment to replace a tire that had a nail in it, the off-site person for service told me I would have to call and talk to parts myself to confirm if they had the tire in stock before I even spoke to someone in the service department. My service advisor, Orlando, is the only reason that I would recommend this place. Otherwise, dealing with my phone interactions alone, I would steer clear. More

Courteous, efficient, and professional service. Squeaky clean service bays. Communication with service staff is great Squeaky clean service bays. Communication with service staff is great More

Even after appointment has to wait 1 hour and on phone it was promised to fix in 1 hour, drop off facility provided only 5 miles and dropped me midway , 1.5 miles before my home.They couldn't drive another 1 was promised to fix in 1 hour, drop off facility provided only 5 miles and dropped me midway , 1.5 miles before my home.They couldn't drive another 1 mile or so to drop me as he was instructed by his superviser specifically not to drive and I didn't have my phone to book an uber . More

My service experience was extremely disappointing from start to finish. Communication was poor, the service advisors were unprofessional, and I was repeatedly given inaccurate or conflicting information r start to finish. Communication was poor, the service advisors were unprofessional, and I was repeatedly given inaccurate or conflicting information regarding the status of my vehicle. Customer concerns did not seem to be taken seriously, and the overall level of service fell well below expectations. To make matters worse, when my vehicle was returned to me, it was filthy, covered in pollen, and had plastic trash left on the passenger seat. I expect my vehicle to be returned in the same condition it was received, if not better. This lack of attention to detail and respect for a customer's property only added to an already frustrating experience. Overall, I am very dissatisfied with the service I received and would not recommend this service department based on my experience. More

the worst experience I have ever had with a service department. Dropped off my car for a recall with an appointment for 815AM and received a call at 1130 that they hadn't even started the service. Did department. Dropped off my car for a recall with an appointment for 815AM and received a call at 1130 that they hadn't even started the service. Didn't get my car back for 2 days and I was unable to get anyone to call me back with information on what was going on. More

Bailey was very helpful, knowledgeable and very patient with all our questions she answered all our questions with all our questions she answered all our questions More

I have a Hyundai Tuscon. I like the car very much in fact I was thinking of buying a Hyundai for my son this summer. I must tell you I have concerns about the Hyundai serv I like the car very much in fact I was thinking of buying a Hyundai for my son this summer. I must tell you I have concerns about the Hyundai service team. The right side lane detector on my car was not working. I was told to bring it in for a diagnostic check on Thursday May 21st. The service team said it will take a while to do the diagnostic testing and I could pick the car up at the end of the day. I got a call that afternoon asking if I can leave the car till Friday. I was fine with that. I got a call Friday afternoon and was told they needed more time and I could either leave the car there for next week or pick it up Friday and bring it back the next week. I needed the car for the weekend so I agreed to pick it up Friday and bring it back the following week. When I went to pick up my car they couldn't find the key. I was there 2 1/2 hours while they looked for the key. Finally they told me they can't find it and they will make me a new one. So I left the car there over the weekend and waited to hear from them about the status, no one ever called. So Monday I called them and they took a message and said someone will call back with an update, no one called. same story on Tuesday, Wednesday I left numerous messages with no response. Finally I got a call saying they can't work on the car because they don't have the key and can I bring in the spare key. I was at work so my wife brought it in and they promised to call back at the end of the day. No one called. Thursday I left numerous messages with no response. Friday the same story. Finally I left work early Friday and went to the dealer. All they would tell me is that they were working on it and they should have it ready by the end of the day and someone will call me by 3:00. I got a call about 4:30 telling me the car wasn't ready, all the service people are gone for the day and he can't give me any more information other then that. He said he would find out everything Saturday when he comes in and will give me a call Saturday afternoon. No one called. I am not upset that they need more time to work on the car or that they lost the key. These things happen. However, I need to arrange my schedule for the week. Despite numerous (very polite) phone calls, texts and e-mails no one from the service team or dealership ever responded. All I needed was a text, e-mail or 30 second phone call letting me know what the status of my car is so I can arrange my schedule. I don't know if they deliberately ignore messages or there is a problem with the system and they never get the messages. Neither one is acceptable. I really don't know what the problem was. I can't keep taking time off from work to go to the dealer to see what the status is. It has left a bad taste about Hyundai and I am rethinking about whether or not I should ever by another one. If you have any ideas of how to resolve this please let me know. Thank you for listening More

People in there don’t know what they are doing had to go to the dealership 3 times for a tire issue and nothing can be done when they say it will be made me come to pick up the car then sit there waiting fo to the dealership 3 times for a tire issue and nothing can be done when they say it will be made me come to pick up the car then sit there waiting for a service that was supposed to be done already all I needed was a tire changed and they had 2 days to do it no reason I should be without transportation for 3 days for a tire and they only completed it in 2 because I was xxxxxx it wasn’t done and was not okay with it being done “ first thing in the morning” just like it was supposed to be ready at 4 and I’m sitting here like an idiot at 5pm More

For one of the best cars I’ve ever owned, this could have been the worse service experience ever !!! why would they tell me “sure, bring your car in today “, yes, a holiday weekend, only to tell me when I a been the worse service experience ever !!! why would they tell me “sure, bring your car in today “, yes, a holiday weekend, only to tell me when I arrived the wait would be 3 hours??? Worse. After waiting 2.5 hours, they first took the car in only to tell me they don’t have the tire, and they don’t recommend I drive home. Now the good part. When I called Tuesday, no one knew the status of my car, and there was no one to talk to. They promised a call back within 10 minutes. 2 hours later, I called again. Same response. Wednesday, same circle….no one, my advisor, the service manager, the store manager, no one, was there for me to speak with. This is over a tire, that I’m paying for, and could have gone anyplace for a replacement, probably the same day. This service department is just indifferent. The fact that I couldn’t speak with anyone, just to find the status for 4 days was beyond frustrating. The fact that I kept on getting promises of a call back was a joke. They NEVER called me. I got an email Thursday that my car was ready! The icing on my rant….they must have done something during the service, as all the settings were reset to factory original (during a tire change?), More

Took the car for two recalls, there was a third one that it was done last year but the dealer failed to update the "system" so I was getting bombarded with texts about a recall I already had the fix in, not it was done last year but the dealer failed to update the "system" so I was getting bombarded with texts about a recall I already had the fix in, not to mention the push to sell a service I didn't need, i.e. wheel alignment/balance, as the car has 6,500 miles only after 2 years. Not good. More