Hyman Bros Mitsubishi
Midlothian, VA
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35 Reviews of Hyman Bros Mitsubishi
Service is actually garbage. I agreed to replace my battery with them after I was told the battery was going bad, and paid about $200 for it. After returning home, it completely I agreed to replace my battery with them after I was told the battery was going bad, and paid about $200 for it. After returning home, it completely died on me a few weeks later, and I had to jumpstart it to bring it back. I explained it was faulty. They charged me another $200 for “diagnostics” and told me I must’ve left a light on or something (I didn’t) and that it magically recharged in the time I spent driving it to them. I came to pick it up today after paying that, only to walk out and see that my car once again wouldn’t start. And I guarantee you they won’t refund me for this. Absolutely insane. First I buy a faulty battery with them, they charge me for diagnostics on their own faulty battery & lie to me saying it’s fine, and I still don’t have my vehicle because it’s dead in their parking lot. Thanks a lot! More
Makana was extremely helpful with my purchase! He made the whole process extremely easy and I couldn’t of asked for a better salesman thank you so much! the whole process extremely easy and I couldn’t of asked for a better salesman thank you so much! More
They found exactly what we wanted. Stayed late to make it happen. Excellent customer service. Salesmen and Finance worked together in an orderly and friendly fashion. happen. Excellent customer service. Salesmen and Finance worked together in an orderly and friendly fashion. More
Chris, Clay and Stuart were AWESOME! Chris put me in the exact vehicle I wanted, Stuart was able to get me an amazing APR and Clay was right there to tell me all of the little FYI's of my vehicle :-) HIGHLY exact vehicle I wanted, Stuart was able to get me an amazing APR and Clay was right there to tell me all of the little FYI's of my vehicle :-) HIGHLY recommend this dealership. More
This dealership (Clay, Chris, & Stuart) made the purchase a breeze. I highly recommend Hyman Bros Mitsubishi. I saw the car on IG sitting in airport, contacted Clay and secured the car while in Vegas. Everyo a breeze. I highly recommend Hyman Bros Mitsubishi. I saw the car on IG sitting in airport, contacted Clay and secured the car while in Vegas. Everyone was friendly and supportive during the process. It was simple and very easy. More
I purchased a used vehicle that had a lot of rock paint chips in the front and scratches on the back trunk (car was a year old and prior rental). I was promised and had in writing they would fix it. I drop chips in the front and scratches on the back trunk (car was a year old and prior rental). I was promised and had in writing they would fix it. I dropped it off and left it for over a week twice, both times I called and asked if it was done, they said yes. I drove 35 minutes to the dealership only to find out it wasn't done. By the third time, I called and spoke to the manager Stuart who spoke to the painter and hopefully will not keep my car more than a couple days. HOWEVER, today when I dropped my car off the sales manager CHRIS SANTOS WAS ABSOLUTELY UNPROFESSIONAL!!! Questioning me if I had paperwork from when I bought the car, my question was, don't YOU have it?! I had been up there so many times and to be questioned and then he tried to tell me that the rock chips were " just going to come right back whenever you get behind truck" We exchanged some other words, if I would have come across this man before I bought my car I would have NEVER done business there. He does not need to be in contact with the public, he has no customer service skills! I do want to say that Clay was a pleasure to work with. More
We stopped by to check out a used car listed on their website and Keybi was super friendly and very helpful. I highly recommend her if you are in the market for a new car! website and Keybi was super friendly and very helpful. I highly recommend her if you are in the market for a new car! More
I just recently bought a used van at HBM to start a new small biz. Keybi was a gym! She was thorough, patient, and all pro, too! She has the it factor for sales. My experience was wonderful and seamless! M small biz. Keybi was a gym! She was thorough, patient, and all pro, too! She has the it factor for sales. My experience was wonderful and seamless! Maybe we can do it again some day! Thanks! Many blessings to you. Rev. L.J. More
If looking for a car, I would recommend here! My salesperson Clay was very due diligent. He didn’t just want a sale but something I was satisfied with and it showed. I had been shopping for a car fo salesperson Clay was very due diligent. He didn’t just want a sale but something I was satisfied with and it showed. I had been shopping for a car for a week and half and out of the 5 dealerships I visited, this one definitely topped in service and care. Thanks Clay! More