Hutchinson Kia of Macon

On Oct 1,2022 I purchased a 2015 Kia Sorento from Hutchison Kia with a 1 year maintenance agreement and 4 year extended warranty. Was told when purchased it was covered bumper to bumper for first yea Hutchison Kia with a 1 year maintenance agreement and 4 year extended warranty. Was told when purchased it was covered bumper to bumper for first year with max on 100 out of pocket. After taking 2 months to get appointment to have some issues looked at took in on September 27 and was told filters for motor and cabin filter was not covered as well as rotors turning and would be 509.20 and they did not even look at the popping noise I told them about in steering column. For the one year 1000 dollars I paid got total of 2 oil changes and told nothing else was covered as for the sudden flaking paint it only had 3 year warranty. Contacted them before I came on here to see if could get any results on Oct 29 and was told would have someone from management contact me as of now 10-7 no one from there has contacted me and as for paint contacted Kia directly and was told Kia has no planned to correct the issue. Kia paint does not stick to metal as it is like they painted an oily surfaces and did not prep the vehicle for paint. If I could rate below 1 would but since one is the lowest guess that’s best can do. I give the rating to Hutchison and Kia both! DON’T BUY A KIA if you want it to look good for years. I have a 2002 white WV that looks better than the white 2015 KIA The paint is worthless and the touchup that they sold me is a joke doesn’t really match or work. More

Just an update. I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I pur I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I purchased it from the dealership last April. I’ve had it 13 months when the motor went out. It’s been in the shop since the end of May. 4 months! Service dept says that there are 18 motors that have to be replaced before mine. 18! As they are taken in the order that they came in. He said some have been waiting since early April. I do have the extended warranty that was added at purchase of $4000 more to cover the motor. With that being said: DO NOT PURCHASE A VEHICLE FROM HITCHINSON KIA IN MACON. Their service department is lousy and for that many vehicles to be piling up there, I’m beginning to think that their vehicles are lousy as well. I’m a firm believer in giving feedback and word of mouth goes a long way.. BEWARE of Hutchinson Kia. ☠️💀 More

I had the pleasure of working with Jake. This young man made the whole process a pleasant experience. He worked with me until we got it right and I left with the car of my choice! Thanks This young man made the whole process a pleasant experience. He worked with me until we got it right and I left with the car of my choice! Thanks Jake! More

I had a great experience working with Andrew. He got me in and out with exactly what I was looking for. We’ll be going to him again for our next cars. Thanks! He got me in and out with exactly what I was looking for. We’ll be going to him again for our next cars. Thanks! More

Vehicle advertised was not what they had on lot. Doc prep fee is what dealer owner gets....highest in state. 899.99 on TOP of sale price. The "Hutchison Advantage" of 2799.00 is just road side assis Doc prep fee is what dealer owner gets....highest in state. 899.99 on TOP of sale price. The "Hutchison Advantage" of 2799.00 is just road side assistance with VIN etched in discrete location in case of vehicle theft. Your insurance carrier provides that for less. Car didn't even start for a test drive....and after jump starting, wouldn't start to even try the radio. Their financing is a joke....get a loan from the Gambino or Pelosi crime family first before trying them. Go somewhere else for a car....they sell auction bought base model vehicles with no power anything (manual window cranks and side mirrors) KIA Rio model in my case....for the high KBB value of a better equipped model. Truth is nice. I hate deceit. And deceit was all I got from this dealership. More

Bought 2017 KIA SPORTAGE IN FEB, CAR CHECK ENG LIGHT CAME ON THIS MONTH, & HAVE NOT HEARD FROM DEALERSHIP YET, TO REPAIR CAR - HELP! TOLD I HAVE TO MAKE AN APPT TO HAVE CAR REPAIRED-? I'M CONFUSED, CAR IS U ON THIS MONTH, & HAVE NOT HEARD FROM DEALERSHIP YET, TO REPAIR CAR - HELP! TOLD I HAVE TO MAKE AN APPT TO HAVE CAR REPAIRED-? I'M CONFUSED, CAR IS UNDER MFG WARRANTY, & EXTENDED WARRANTY PURCHASED AT SALE OF CAR! CALLS ALWAYS PUT ON HOLD IR TRANSFERED TO VOICE MAIL. WAS INFORMED THAT SVC REP WOULD HAVE A MTG & RETURN CALL - I'M STILL WAITING ... More

A complete fail of a transaction and an ultimate waste of my time. Told them exactly what i want and they found it and failed to fulfill on their end. Things happen and i would have been fine with going else my time. Told them exactly what i want and they found it and failed to fulfill on their end. Things happen and i would have been fine with going elsewhere. However i called to get an update on my car situation, asking for the Sales Manager Michael Collins by name since he was who i was working with. At this point i was waiting for a trade between dealers that i had put 1500 on as a deposit for the car so that when they received it, it was mine and not sold. He was extremely curt and rude with me. Treated me like i was wasting his time, as if a customer who is waiting on an update isn't worth his time. Phone call ended, they never got me my vehicle, and I demanded a refund. Rest of the staff seemed polite and helpful but this dealership failed me. Avoid Michael Collins if you go, once you sign the contract he treats you like you aren't worth his time. I got no apology from him. I wasted 3 trips to Macon and they kept the 40 bucks(convenience fee) that was charged when i swiped my card for deposit. I wouldn't have even made this review if it wasn't for the way i was talked to on the phone. Regardless, i'm disappointed. More

Was quoted $14360 for 2021 Soul LX. Did credit app and was denied. After talking to lenders, I found out Hutchinson had tried to get $18990 on the loan. No wonder I was denied, and glad I was. Seems this was denied. After talking to lenders, I found out Hutchinson had tried to get $18990 on the loan. No wonder I was denied, and glad I was. Seems this (padding the quoted price) is a common practice at Hutchinson Auto Group. It puts undue money in their pocket at the customer’s expense. This is dishonest and is no less than Theft by Deception. I’m so thankful the lenders turned me down because they prevented an unscrupulous dealer from ripping me off. Advice: Buy elsewhere. More

No accountability. They can't get the title paperwork correct. Financed the car in February and now its December, and they still have not fixed the problem. Must have spoken to a dozen people and email correct. Financed the car in February and now its December, and they still have not fixed the problem. Must have spoken to a dozen people and emailed even more. They don't care, they got their money. More

Went to Hutchinson Kia in Macon with the mailed out scratch off flyer, that stated I won the$7500 Visa card. Arrived, only to be hounded to buy a car asked about my prize, needless to say, I never rece scratch off flyer, that stated I won the$7500 Visa card. Arrived, only to be hounded to buy a car asked about my prize, needless to say, I never received the Visa card. They are scammers. More