Hutchinson Kia of Macon

A complete fail of a transaction and an ultimate waste of my time. Told them exactly what i want and they found it and failed to fulfill on their end. Things happen and i would have been fine with going else my time. Told them exactly what i want and they found it and failed to fulfill on their end. Things happen and i would have been fine with going elsewhere. However i called to get an update on my car situation, asking for the Sales Manager Michael Collins by name since he was who i was working with. At this point i was waiting for a trade between dealers that i had put 1500 on as a deposit for the car so that when they received it, it was mine and not sold. He was extremely curt and rude with me. Treated me like i was wasting his time, as if a customer who is waiting on an update isn't worth his time. Phone call ended, they never got me my vehicle, and I demanded a refund. Rest of the staff seemed polite and helpful but this dealership failed me. Avoid Michael Collins if you go, once you sign the contract he treats you like you aren't worth his time. I got no apology from him. I wasted 3 trips to Macon and they kept the 40 bucks(convenience fee) that was charged when i swiped my card for deposit. I wouldn't have even made this review if it wasn't for the way i was talked to on the phone. Regardless, i'm disappointed. More

Was quoted $14360 for 2021 Soul LX. Did credit app and was denied. After talking to lenders, I found out Hutchinson had tried to get $18990 on the loan. No wonder I was denied, and glad I was. Seems this was denied. After talking to lenders, I found out Hutchinson had tried to get $18990 on the loan. No wonder I was denied, and glad I was. Seems this (padding the quoted price) is a common practice at Hutchinson Auto Group. It puts undue money in their pocket at the customer’s expense. This is dishonest and is no less than Theft by Deception. I’m so thankful the lenders turned me down because they prevented an unscrupulous dealer from ripping me off. Advice: Buy elsewhere. More

No accountability. They can't get the title paperwork correct. Financed the car in February and now its December, and they still have not fixed the problem. Must have spoken to a dozen people and email correct. Financed the car in February and now its December, and they still have not fixed the problem. Must have spoken to a dozen people and emailed even more. They don't care, they got their money. More

Went to Hutchinson Kia in Macon with the mailed out scratch off flyer, that stated I won the$7500 Visa card. Arrived, only to be hounded to buy a car asked about my prize, needless to say, I never rece scratch off flyer, that stated I won the$7500 Visa card. Arrived, only to be hounded to buy a car asked about my prize, needless to say, I never received the Visa card. They are scammers. More

Bought 2016 forte on 6-2-20, found big scratch after arrivin Took car to dealership showed them the scratch we found after getting home. They said they would fix it. Did a crummy job. Very disappointed, won't g Took car to dealership showed them the scratch we found after getting home. They said they would fix it. Did a crummy job. Very disappointed, won't go back! I will take car to a professional body shop to get it fixed right, even though the scratch was there when we bought it. Just didn't notice it when we test drove it. More

Totally dishonest. I am dumb for even showing up there after receiving a flyer, but ultimately any place trying to get customers by tricking them is asking for a bad review. I’ll never go back there, they after receiving a flyer, but ultimately any place trying to get customers by tricking them is asking for a bad review. I’ll never go back there, they are the epitome is a sleezy dealership. More

On September 14, 2019, I purchased a 2020 KIA Telluride from Hutchison KIA in Macon, GA. They sold me a car that had been wrecked and damaged by an employee, but they did not disclose this information. A from Hutchison KIA in Macon, GA. They sold me a car that had been wrecked and damaged by an employee, but they did not disclose this information. After making the discovery and confronting Hutchison about the damage, I am left driving the 3rd loaner vehicle since September 16, this one since October 16 and no resolution in site! I have driven a loaner vehicle more than I have driven the vehicle that I purchased on September 14, so that they could “repair, reassemble, test drive and detail” the original Telluride...... ummm, I don’t think so! The dealership lied to me and sold me a “brand new” car that was damaged, but never mentioned the damage, it was by luck that I saw the damage a few days after I took ownership. The day I took ownership of the car, I was told that an employee “scratched” the vehicle while moving it around the lot, but in reality, the employee ran over a concrete step and caused excessive damage underneath the vehicle. The damage can be seen in the pictures below and in addition to the visible damage, the wheel well was replaced, unbeknownst to me! I did not see the minor scratch as a deal breaker and agreed to let their paint guy make the necessary touch up to repair the scratch. I was inspecting the paint work after the first repair and noticed damage below the scratched area. It has been a back and forth game since that point. Hutchison Auto needs to be held accountable and exposed for selling a wrecked/damaged, BRAND new vehicle without disclosing that it was damaged, which by the way is AGAINST THE LAW! If you have been a part of a business transaction with Hutchison and you weren’t scammed, hats off to you! If you have been smart enough not to do business with Hutchison, keep it that way and do not make the same mistake that I made! Now I am just waiting to see what Hutchison is going to do to make this corrupt, unethical transaction RIGHT, because so far their offers only benefit Hutchison! More

The Old Bait and Switch They pulled the old "bait and switch" on me. Don't be naïve when going to this dealership. They will eat you alive! They had me convinced I could o They pulled the old "bait and switch" on me. Don't be naïve when going to this dealership. They will eat you alive! They had me convinced I could only get financed for a basic used Kia at the price range I was looking in, but at the last minute "found" a Kia Optima EX with everything on my wish list. They had already ran the numbers and knew where I stood, but intimated that I could get this EX for just a little more per month. Sent the car home with me for 2 days, all the while giving me the impression that it was a done deal. They knew what they were doing. Thanks for nothing, Hutchinson Kia. Word of mouth is a strong marketing tool. I'll be screaming from the highest peak about this terrible experience and forewarning anyone who even thinks about going there. This is a dishonest dealership. Save yourself some trouble and go elsewhere. More

NEW KIA 2019 PURCHASE Amer Ali was our salesman. As soon as we entered the parking lot he greeted us and backed off and said any questions please feel free to call him. It Amer Ali was our salesman. As soon as we entered the parking lot he greeted us and backed off and said any questions please feel free to call him. It took a few minutes and my wife looked at the Kia Sportage and decided. We called Mr. Ali and within half an hour without hesitation, he agreed to our terms. He was very easy and understood our needs for buying a new car. He used what knowledge he had and if he could not answer our question he would rush and get us the answer. He was not into selling us the vehicle but he wanted us to have the satisfaction of our questions which helped us a lot of understanding of buying a new car. This is the good sales person that all customers need when buying a new car. Also, of course, the manager that was on duty and the other staff. Great team! We thank you for no pressure and easy buy! Danny J P. More

Dishonest My wife received a scratch and win contest/advertisement mailer from Hutchinson Kia that clearly had matching numbers that she had won the car adverti My wife received a scratch and win contest/advertisement mailer from Hutchinson Kia that clearly had matching numbers that she had won the car advertised in this contest. She called the contest hotline to verify and gave them the reservation code and the person told my wife congratulations you are the grand prize winner of a 2019 Kia Forte S. I thought see about peed on herself she was so excited. She was told to bring the flyer, a copy of her driver’s license ,insurance info and ask for Tiffany when she arrived at the dealership. Ecstatic; my wife and I took a half a day off work go get her new car she had won. When we got to the dealership my wife asked for Tiffany as directed and we were told to have a seat. A gentleman walked up and said he would be helping us. He started by filling out a form getting our personal information, and information about the current vehicles we have. He then said to my wife lets go see your prize and took us to a board on the wall and stated you did not win any of the grand prizes but gave her two lottery tickets instead. My wife was about in tears and I informed to the gentleman what was told to my wife and he got a manager. The manager said this is the first he has heard of this and the person that told my wife she won the car is just a call center. As he was coming up with every excuse he could think of and apologizing I overhead an older man behind us appearing to be in his 80’s stating he was told he had won a car as well and was extremely upset being told no. Very obvious this was a scam. Bottom line in today’s time or anytime for a business to submit to cruel intentions to think this type of behavior will increase sales is pathetic, dishonest, deceiving and just plain out wrong and should be held accountable. I personally will never consider doing any business with Hutchinson Kia. More