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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
854 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 854 reviews

March 03, 2024

I didn't get enough explanation, forced me to buy a car in a hurry, and after buying a car, I didn't like the service. I am not satisfied this time. More

by Kyoung Choi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan
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Mar 08, 2024 -

House of Imports responded

Hi Kyoung, we are deeply disappointed by your experience at House of Imports. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

March 03, 2024

Expeditios service and the facilities are nice and clean and good selection of vehicles keep up the good work More

by juanlopezug42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
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Mar 07, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 02, 2024

Always have the time slot available for me to bring my car for service same day when I need it. I give 5star to this place. More

by bijal79_in
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
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Mar 05, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 29, 2024

I had to service my vehicle. They did a great job and fast. I'm happy with the service provided. More

by Unitedsemi09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Pacheco
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Mar 05, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 25, 2024

I’m pleased and satisfied dealing with this dealership. This is my second time that I did business with them. More

by al
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Joo
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Feb 27, 2024 -

House of Imports responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 24, 2024

My salesman Stephen was very nice very helpful. No pressure very kind. Facility was very clean. And I was treated very good. More

by Dustyclouddc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen in sales
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Feb 27, 2024 -

House of Imports responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 19, 2024

Arrived at the dealer early before they open at 0700 am and somebody was already there to help us. Happy and satisfied with the service More

by cb_elpa913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name and my service advisor is Dominique
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Feb 23, 2024 -

House of Imports responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at House of Imports. If you ever need help, just give us a call. Happy motoring!

February 19, 2024

There is a light slack of communication, funding has also given us a bit of a hard time asking for the same documents over and over. Staff seem very nice but they my be under a lot of stress which can lead t More

by Cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joo, Dojune Sanchez,Kevin
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Feb 22, 2024 -

House of Imports responded

Hello Cindy, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 627-5553 -- we hope to hear from you soon.

February 18, 2024

I felt that the employees were doing their jobs well. I was able to stay comfortable all the time watching the car, and I was embarrassed because my child poured hot chocolate.Thank you for thinking of t More

by Jeong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy huh and paul
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Feb 23, 2024 -

House of Imports responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

February 16, 2024

I have been in this dealership for the services of my car for years and very happy with the service they provide. Definitely I will come back here. More

by newen9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 23, 2024 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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