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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
831 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 831 reviews

February 09, 2024

Best car buying experience ever! Great customer service and follow up, will be back! Thank you! More

by Sdbartz336
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mahrou
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Feb 13, 2024 -

House of Imports responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you need more help, our team is available to talk, safe travels!

February 07, 2024

It was a stress free buying experience. Very professional and customer service was great.i would recommend. More

by Monicavessia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 10, 2024 -

House of Imports responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of House of Imports and we hope to be of service again in the future.

February 06, 2024

Their used car selection is great. I felt like their allowance of the potential buyer of my car before me was sketchy (they allowed them to have it for double the time permitted - the More

by braleyp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
, Sales Paul Jovel
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Feb 10, 2024 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!

February 05, 2024

Allan Halili is my requested service rep always but Christopher Licano approached me & said that Allan will be late only to find out that Allan was there on my appointment time. I am not satisfied with More

by affi424
Recommend Dealer
Yes
Employees Worked With
Christopher Licano
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February 05, 2024

We’re very satisfied with their performance and always happy with their prompt service. Always communicate first with the problem with our car. We always trust their team. More

by Hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
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Feb 10, 2024 -

House of Imports responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at House of Imports. Feel free to stop by if you ever need any more help.

January 31, 2024

I have been coming to HOUSE OF IMPORTS for 10 years for service on my C300 SPORT. I have always had a pleasant experience . This is the first time that I have come here to look for a CERTIFIED PREOWNED G More

by dianeeepalmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyrstal Cortez Jacobo, Capone
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Feb 03, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 30, 2024

My experience buying a used Mercedes EQS sedan was outstanding. The dealer helped prepare the docs so my co-buyer could sign at my home, and drove 20 minutes to my house to pick up the trade-in vehi More

by wiss
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Shaw
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Feb 02, 2024 -

House of Imports responded

Hi Wiss, thank you so much for your positive comments about House of Imports! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2024

Always great service. All the advisors are really friendly and accommodating. My car is always at its best every time I visited! More

by th.mai005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
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January 15, 2024

hi I got new Merceds eqe350 pinnacle from Anaheim house of import Mercedes and after I went home I saw they didn't put trunk carpet and I called them, they told me they will ship it to me but after 10 more More

by leo_tepop
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Merceds benze
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Jan 19, 2024 -

House of Imports responded

Hello, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

Jan 22, 2024 -

leo_tepop responded

I called general manager too at that time but he didn’t helped me too

January 13, 2024

Very helpful and responsive and accomodating super friendly and willing to answer any question we had . More

by lga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
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Jan 16, 2024 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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