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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
837 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 837 reviews

February 19, 2024

There is a light slack of communication, funding has also given us a bit of a hard time asking for the same documents over and over. Staff seem very nice but they my be under a lot of stress which can lead t More

by Cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joo, Dojune Sanchez,Kevin
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Feb 22, 2024 -

House of Imports responded

Hello Cindy, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 627-5553 -- we hope to hear from you soon.

February 18, 2024

I felt that the employees were doing their jobs well. I was able to stay comfortable all the time watching the car, and I was embarrassed because my child poured hot chocolate.Thank you for thinking of t More

by Jeong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy huh and paul
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Feb 23, 2024 -

House of Imports responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

February 16, 2024

I have been in this dealership for the services of my car for years and very happy with the service they provide. Definitely I will come back here. More

by newen9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 23, 2024 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 15, 2024

My experience was good at the dealership. The process still takes too long when I was paying cash and the price was negotiated within the first 30-45 minutes after the test drive. More

by marley.kuehl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Jovel
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Feb 19, 2024 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 12, 2024

Professional patient informative , knowledgeable Went the extra step to get me qualified for the purchase of my beautiful car. I would recommend anyone to go to house of import Mercedes-Benz of Arcadia. I ha More

by dj’e-350
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mindy Yeing
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Feb 16, 2024 -

House of Imports responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

February 10, 2024

Professional, honest and friendly service advisors. Communication between advisors and clients are exceptional. I will highly recommend this dealership More

by rcbagsic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Feb 13, 2024 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future. Best wishes, House of Imports

February 09, 2024

Best car buying experience ever! Great customer service and follow up, will be back! Thank you! More

by Sdbartz336
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mahrou
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Feb 13, 2024 -

House of Imports responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you need more help, our team is available to talk, safe travels!

February 07, 2024

It was a stress free buying experience. Very professional and customer service was great.i would recommend. More

by Monicavessia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 10, 2024 -

House of Imports responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of House of Imports and we hope to be of service again in the future.

February 06, 2024

Their used car selection is great. I felt like their allowance of the potential buyer of my car before me was sketchy (they allowed them to have it for double the time permitted - the More

by braleyp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
, Sales Paul Jovel
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Feb 10, 2024 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!

February 05, 2024

Allan Halili is my requested service rep always but Christopher Licano approached me & said that Allan will be late only to find out that Allan was there on my appointment time. I am not satisfied with More

by affi424
Recommend Dealer
Yes
Employees Worked With
Christopher Licano
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