House of Imports

While workmanship is good, I found I had a problem with communication. I had to call several times in order to get an update on the repairs needed. I took my car in Monday morning and didn’t get it back un communication. I had to call several times in order to get an update on the repairs needed. I took my car in Monday morning and didn’t get it back until Wednesday. They did arrange for a rider home, but it took several try’s before it was done. Perhaps not their fault but nonetheless. More

Everything up to delivery was done remotely and it worked out great. Paperwork was as agreed and all I had to do was sign. out great. Paperwork was as agreed and all I had to do was sign. More

I brought my SUV for recall service. I ensured that it was clean before leaving it to Allison (service advisor at House of Imports Buena Park) and her technicians. I expected it to be re I ensured that it was clean before leaving it to Allison (service advisor at House of Imports Buena Park) and her technicians. I expected it to be returned it the same manner. I am rating the overall experience with heavy emphasis on Allison’s performance as a 3. I would still recommend the dealership/service department, because Allison may not necessarily reflect all of their employees. 1 star deducted for returning my car dirty. 1 star deducted for not leaving an email or text follow up on at least a weekly basis. I recommend emphasizing service experience and improving it, namely returning cars clean and at least weekly follow ups prn. More

friendly service rep. took care everything needed. everything was completed as promised. clean facility. felt comfortable took care everything needed. everything was completed as promised. clean facility. felt comfortable More

I like the hospitality and the services. Also the I like the hospitality and the services. Also the services did what the time they promised. I like the hospitality and the services. Also the services did what the time they promised. More

Great experience! Stan was great help! The whole team was very helpful. AWESOME PEOPLE to work with! very helpful. AWESOME PEOPLE to work with! More

Always a pleasure. Always make sure I’m satisfied and happy. They communicate very well. And always have loaner cars available for the people that can’t wait happy. They communicate very well. And always have loaner cars available for the people that can’t wait More

I bought a Mercedes’ from this dealership and the sales people were great would recommend friends and family for sure they have a huge selection of vehicles and they can’t be best people were great would recommend friends and family for sure they have a huge selection of vehicles and they can’t be best More

The process to end my lease and purchase my car was easy, Justin Nguyen a nice young guy way very kind, and Jason the Financial Director explain very clear the new loan terms, and even we have asked to chang Justin Nguyen a nice young guy way very kind, and Jason the Financial Director explain very clear the new loan terms, and even we have asked to change something in our contract He help us and everything end very well and I feel happy with my Mercedes Benz car More

HOI has done an amazing job of taking care of its customers while working around the construction of the new service facility customers while working around the construction of the new service facility More