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House of Imports

Buena Park, CA

4.7
840 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 840 reviews

March 06, 2022

Amazingly after weeks of searching all over OC - they had exactly what I was looking for. Great experience over all More

by x.heathen94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lebanon, Jake, Bryan
Mar 09, 2022 -

House of Imports responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 05, 2022

Helpful and professional staff. Easy to purchase a vehicle. Cooperative and efficient staff and management More

by Hercules22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Perez
Mar 07, 2022 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 04, 2022

Good customer service! Pretty quick service. Good service advisors. Porters were friendly. Visiting was not bad. More

by Blkdiamenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 07, 2022 -

House of Imports responded

Hi. We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Safe travels!

March 04, 2022

This is a 8 times i bring this car back for services . No on seen to care due to the on going problem ......... Please take care of this correctly .... ( Every time more money Added ) More

by thomashalab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2nd service member And the Services manager
Mar 05, 2022 -

thomashalab responded

I have a new consultant and she is very helpful, take time, looking into the problems Thanks to Melisa Nguyen

March 02, 2022

I call rep Sam Hwuang and ask him if he has e450 . at the moment he doesn’t have one . 23 days later he call me that he has one coming. The nice thing about his team service is that I don’t have to com More

by C21acastro
Recommend Dealer
Yes
Employees Worked With
Sam’s t
Mar 05, 2022 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 28, 2022

Sales people were very helpful and friendly. Overall a very positive experience. I would purchase again from this dealer. More

by Johncosley3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Mar 03, 2022 -

House of Imports responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

February 26, 2022

Very happy with the service I received. Car was ready as promised, Andrew Tiotuico, my advisor, always is professional, courteous, and friendly. From my arrival to picking my car, everyon More

by VIRGFLORES1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tiotuico
Mar 01, 2022 -

House of Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2022

Allen Halina made the first service of vehicle very easy, but initially, I had trouble with service dept. receptionists. Trying to contact a Service Consultant to set an appointment was very impersonal and More

by Mshmooz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allan Halina
Mar 01, 2022 -

House of Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. We are always more than happy to assist you if anything else comes up. Take care!

February 25, 2022

Made an appointment with one of the dealers but he was too busy for me when we got there. I was then pawned off to someone else. I was told that my new dealer had worked there for thirty years but he did More

by rev.jarmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman Ron, Finance Jason
Mar 02, 2022 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help. We hope to hear from you soon.

February 25, 2022

Helpful, good service, clean place ,greeting when pulled in, less time waiting and offer loaner car .Overall it's a pleasant visited. More

by Pranee Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Halina
Feb 26, 2022 -

House of Imports responded

Hello Pranee, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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