House of Imports

By far the best Mercedes dealership in all of California. I wanted a very specific vehicle and each time I called a Mercedes dealership they always made you feel like you were lucky they answered your phone I wanted a very specific vehicle and each time I called a Mercedes dealership they always made you feel like you were lucky they answered your phone call as if there was so much business to go around they didn't care or need you as a customer. House of imports is unlike the rest! They treat everyone like royalty and that's how it should be when you are buying a luxury vehicle. From the moment I called to walking in the door they treated me with kindness and respect. They were accommodating and wanted to make sure I enjoyed my experience. I Believe that this is a reflection on management. If management treats their staff with respect then the employees are happy and treat the customers well. Lebenon, Ali and Jordan were absolutely wonderful to work with. It is a very long and draining process buying a car and they made the experience very pleasant. I can see why they have thousands of five star reviews. I will be back again and make sure to refer people to only visit house of imports. More

House of Import is excellent. Sales department is really efficiency, reliable and friendly. Maintenance department is really efficiency too. Sales department is really efficiency, reliable and friendly. Maintenance department is really efficiency too. More

Rated a 3 due to unexpected construction not mentioned while making appointment with a live service person. After paying over $800 for service I was disappointed my car could not be cleaned due to the co while making appointment with a live service person. After paying over $800 for service I was disappointed my car could not be cleaned due to the constructions. I would expected more of a discount for service/repairs during the interruption of services. Service advisor stated there were no service related discounts when confirming appointment. However, I had to search for emails that provided a $150 discount on services excess of $300 the service advisor was not aware of. I think the service advisors should be more pro-active on dealership service offers to their customers and not rely on the customer to provide this information. That said, the mechanic service folks completed the service of my vehicle in a timely manner. I did to rate the quality of work because I don not know until I drive the car for a while. More

The employees are very friendly. Keep me informed of progressing. They provide me a ride when I need. Keep me informed of progressing. They provide me a ride when I need. More

Ali Hamze was the best! So helpful, patient and respectful! We love our brand new MB and it's all thanks to Ali's hard work as well as the rest of the team! Kudos! Look for So helpful, patient and respectful! We love our brand new MB and it's all thanks to Ali's hard work as well as the rest of the team! Kudos! Look for Ali Hamze to experience a great service! More

Jag, as always, was most courteous and helpful. He advised me of necessary repairs out of the regular B maintenance. He delivered the vehicle at the time promised which was very helpful. Thanks He advised me of necessary repairs out of the regular B maintenance. He delivered the vehicle at the time promised which was very helpful. Thanks Jag More

Fast and efficient! ! They fixed my M class perfectly and the employees were very friendly. ! They fixed my M class perfectly and the employees were very friendly. More

Bill Chow has always done a phenomenal job in my service needs. He deserves a raise! needs. He deserves a raise! More

I called them, they had the car ready for test drive. I liked the car and bought it within the hour. I liked the car and bought it within the hour. More

Josephine was extremely helpful and attentive to getting us in our new vehicle. We have received tremendous service from the Hwang team for over 45 years. us in our new vehicle. We have received tremendous service from the Hwang team for over 45 years. More