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House of Imports

Buena Park, CA

4.7
836 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 836 reviews

May 19, 2024

they are very kind and fast step as they can fast especially Andrew is very good and kind More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anderw
May 22, 2024 -

House of Imports responded

Hi Judy, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!

May 18, 2024

Great after sales service from Krystal Jacob. Car had some rattling noise. She fool owed up with service and arrange for a loaner car even when service department did not have one. It took 17 d More

by SS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Jacob, Ian Hsu
May 20, 2024 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 16, 2024

Krystal was very nice and helped us find the car we like. She was upfront and honest with prices and gave us a realistic expectation of what we would pay. More

by z33shaniqbal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal
May 17, 2024 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 15, 2024

The dealership did not meet my expectation of customer centered service. They returned my car with a quarter tank less than when I dropped it off for service and when I got in the car, it smelled like foo More

by cervantesalberto26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 16, 2024 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5553 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 11, 2024

It was hard to receive accurate information and cost of the repairs needed. I felt I was being discouraged from doing business at 1st. I walked away without an accurate bill for my repairs. The nonchalant More

by kirkwol56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sabrina
May 14, 2024 -

House of Imports responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

May 11, 2024

Sales rep was terrific and a pleasure to work with. Met all of my expectations. Thanks! More

by sayric1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa
May 14, 2024 -

House of Imports responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 01, 2024

Great service. Polite and efficient service advisors. Prompt service. Car was delivered washed and cleaned. Olivia More

by ovalibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
May 03, 2024 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

April 28, 2024

I am very satisfied with my service agent, Sabrina Matus. Awesome work. Had wonderful experience with all the staff. More

by emilyteves
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Matus
Apr 30, 2024 -

House of Imports responded

Hi Emilyteves, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2024

Great service. Professional work. And washed car after service. Very satisfied with my service check there. Thank you. More

by Clin207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew T.
Apr 28, 2024 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 08, 2024

They were no nonsense. Everyone was nice and professional. They kept their word. It was easy. More

by Joewinkler70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dietrech
Apr 10, 2024 -

House of Imports responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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