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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
842 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 842 reviews

May 31, 2024

Can always count on House Of Imports for great customer service. Friendly, honest, and quick service. More

by Zjohnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
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May 31, 2024 -

House of Imports responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 29, 2024

Great service AAAAA ++++++ highly recommend this dealership. Car service and updates were spot on. Dominique Torres value to the dealership!!!!!!! More

by jnakamoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Torres
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May 30, 2024 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 27, 2024

Detailed multi point inspection was done and properly documented, Repairs and parts were done and no charged based on extended warranty. Excellent job and very happy as a customer. Very reliable and tru More

by Jim H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Ha
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May 28, 2024 -

House of Imports responded

Hi Jim, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 27, 2024

My cars leather was scratched and didn’t get a call back after I called back More

by alexcastillo24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t recall his name
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May 28, 2024 -

House of Imports responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

May 22, 2024

Excellent service and friendly get job done fast professional less wait time,price reasonable can be trust More

by benong78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Chow
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May 24, 2024 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

May 22, 2024

Best dealership there is. Thank you to my service advisor Luis I never have a worry when I leave my car and he always takes care of me if a loaner is needed it’s ready before More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis C
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May 24, 2024 -

House of Imports responded

Hi Carlos, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 19, 2024

they are very kind and fast step as they can fast especially Andrew is very good and kind More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anderw
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May 22, 2024 -

House of Imports responded

Hi Judy, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!

May 18, 2024

Great after sales service from Krystal Jacob. Car had some rattling noise. She fool owed up with service and arrange for a loaner car even when service department did not have one. It took 17 d More

by SS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal Jacob, Ian Hsu
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May 20, 2024 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 16, 2024

Krystal was very nice and helped us find the car we like. She was upfront and honest with prices and gave us a realistic expectation of what we would pay. More

by z33shaniqbal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystal
Report | Print
May 17, 2024 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 15, 2024

The dealership did not meet my expectation of customer centered service. They returned my car with a quarter tank less than when I dropped it off for service and when I got in the car, it smelled like foo More

by cervantesalberto26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
May 16, 2024 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5553 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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