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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
842 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 842 reviews

July 02, 2024

It seems services advisor show no interest to have my business due to the age of my ML 350 2013 . Asked to quote my 4 tires and repair the compartment . Provide no qoute. Beside , dealer provide no More

by hybanh2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Jul 03, 2024 -

House of Imports responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (714) 627-5553 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

June 26, 2024

Everyone (Josephine and team) was nice and very helpful in answering my concerns about my new purchase. The process was smooth. I would definitely recommend it to others or come back again for my next purc More

by Khanh Nguyen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josephine
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Jun 27, 2024 -

House of Imports responded

Hi Khanh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 23, 2024

Linlin and the team were one the best sales I ever had. I will definitely return to her for my next MBZ. Thank you. More

by amandacplee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linlin Ma
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Jun 25, 2024 -

House of Imports responded

We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 23, 2024

House of Imports, Buena Park A message that showed all four tires on my GLB 250 read: Please CORRECT TIRE PRESSURE. I thought how it could be possible that all four tires' pressure needed to be correcte More

by lareina562
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jung Wha
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Jun 25, 2024 -

House of Imports responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2024

Excellent service. Consultant Allan is the best. Very good consultant. He is very kind and friendly. More

by sukwoo1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
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Jun 21, 2024 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2024

Clean efficient and our sales person Nick Salama was amazing. Yes, I will be back. More

by crzyyank55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salama
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Jun 20, 2024 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 17, 2024

Very good in services. Staff are polite and concerned. I am very happy with the services. More

by Marco Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jag
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Jun 20, 2024 -

House of Imports responded

Hi Marco, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 11, 2024

My sales Lin Lin is wondering! She is so helpful and nice! We had a very smooth transaction . More

by Michelle chen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lin Lin Ma
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Jun 13, 2024 -

House of Imports responded

We are pleased to hear you had such a positive experience with us, Michelle! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 03, 2024

Second malfunction this year I was told that I would have no issues the last time More

by starsitka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Jun 07, 2024 -

House of Imports responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

June 03, 2024

Employees attend to our needs, accommodating and honest. They explained accurately the technical side of the product. More

by dimatulacboy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ms. Len Len andJimmer
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Jun 05, 2024 -

House of Imports responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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