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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
840 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 840 reviews

February 05, 2023

The servicing of our GLC300 was over the top GREAT from start to finish. Unbelievable, so glad we purchased our vehicle at AutoNation Buena Park, and now we drive out of our way to come back for service... More

by rexinglis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall, very nice lady!
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Feb 08, 2023 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 04, 2023

Online sale of certified GLE 350 arrived with damages to bumper on wheel rim. To date House of Imports not responding with invoice for repairs. More

by drlindaboen2634
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mouncef
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Feb 04, 2023 -

drlindaboen2634 responded

Online sale of GLE 350 arrived with damages from House of Imports.

February 03, 2023

Excellent customer service- everyone greeting you at the service center was courteous. One sales person helped me find my car when my sales person wasn’t available. This lady who seemed like a salesperson t More

by Jung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham, Andrew, Reuben
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Feb 07, 2023 -

House of Imports responded

Hi Jung, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

February 02, 2023

Everyone was very helpful and nice. Ask for John Perez, he helped with all my needs. More

by Sharon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Perez
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Feb 05, 2023 -

House of Imports responded

Hi Sharon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

January 31, 2023

It was nice experience and thank you for the GLE but they need to improve more in the communication with the customer especially when they try to get approval for the loan . More

by Mohamed Salem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert coll , Keith zmich
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Feb 03, 2023 -

House of Imports responded

Hi Mohamed, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

January 28, 2023

The purchase of our S450 was very smooth and everyone was very friendly and helpful. More

by Sanchez.rich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevan Nguyen
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Feb 01, 2023 -

House of Imports responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 27, 2023

My Husband and I were very happy to visit the service center. There are very honest, friendly and clean. More

by cwhu2971
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bill Chow
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Jan 31, 2023 -

House of Imports responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 26, 2023

Andrew was a great customer service answering all my questions and offering suggestions. I was impressed how clean my was after being serviced. More

by Sylnevarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Jan 31, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

January 25, 2023

Poor service with Adam. I will contact general manager. Not a good experience. Felt taken advantage of More

by onegolmet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
adam
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Jan 28, 2023 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

January 25, 2023

Great and easy buying experience! ! David and Anthony and George were awesome !! Would highly recommend this dealer !!! More

by misscimo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Chang
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Jan 29, 2023 -

House of Imports responded

Hi Misscimo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.

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