House of Imports

the best dealership with the best service ! Sam team is the best ! i love it and will keep buying car from them! Sam team is the best ! i love it and will keep buying car from them! More

Jag is always pleasant and helpful. A greeter is always there to help direct to the assigned service advisor. A greeter is always there to help direct to the assigned service advisor. More

Working with Kevin Nguyen, Jane Choi and Kevin Sanchez was a pleasure. Best experience that we have had working with. Keep it up Team! was a pleasure. Best experience that we have had working with. Keep it up Team! More

Sales and service dept they both are very professional service and friendly..the auto dealer are everywhere, but very hard to find one very helpful happy service dealer like house of import..special thank service and friendly..the auto dealer are everywhere, but very hard to find one very helpful happy service dealer like house of import..special thank sale dept Sam Huang and service dept bill Chou ..they are good More

Bryan is the one who helped me a lot. He is very knowledgeable and kind. He is very knowledgeable and kind. More

Andrew in the Service department is amazing! He always takes great care of me & my car. He never disappoints! Absolutely recommend coming to this dealer & working with Andrew for excellent servi He always takes great care of me & my car. He never disappoints! Absolutely recommend coming to this dealer & working with Andrew for excellent service! Thanks Andrew :) More

Very dissatisfied with my services. I decided to purchase and finance through my bank. I had everything I needed except the pay off paperwork. I mistakenly called the dealership for gui I decided to purchase and finance through my bank. I had everything I needed except the pay off paperwork. I mistakenly called the dealership for guidance on how to obtain it. Stephen Sanchez said I had to schedule an inspection. Once I was there he had me do a finance application while assuring me it was standard protocol and my credit wouldn’t be ran. All lies. The Financial manager Keith asked us to join him in his office where he laid out an additional $11,000 in warranties and extras as well as their interest rate. I wasn’t interested in any of this and very confused since I came in for something simple. Keith was frustrated with me and finally realized I wasn’t purchasing any extras. He tried to have other sales persons reason with me and even translate although I speak perfect English. What they claimed was “protocol” was a new contract called a retail installment agreement. I’m genuinely upset and frustrated because it wasn’t necessary and I was essentially tricked into it. I called Mercedes financials 1-800 number the next day and to my surprise they validated my concerns. The dealership does not and cannot provide the payoff sheet. I have to get it through Mercedes Financial. Stephen and Keith were dishonest. All they had to do was refer me to the 1-800 number instead they had me in their office for 4 hours gaslighting me. I called to speak to a manager who couldn’t care less. He claimed they did me a “favor” and saved me time from going to the DMV. Another lie. I had paid for the registration, gotten approved by my bank,scheduled a smog check and simply needed the final payoff sheet. I believed Stephen when he claimed I needed the last inspection, it was not necessary since I’m purchasing. I believed him when he claimed he wasn’t running my credit and it was standard protocol. I feel awful and taken advantage of. More

Good service and accommodation, Service Advisor Allan Halina is very detailed in the service maintenance that my car needs. Good job! Halina is very detailed in the service maintenance that my car needs. Good job! More

Nice wating room that they prepare coffee machines and chips. Enough staff for the service. chips. Enough staff for the service. More

The service was easy to schedule, and the advisor was able to help me to resolve the issue. able to help me to resolve the issue. More