House of Imports

Normally very good but the last service appointment I could have used a better length of fixing time. Waited 2.5 hours but was quoted 1 hour. could have used a better length of fixing time. Waited 2.5 hours but was quoted 1 hour. More

Easy to make appointment. Service advisor Brian was prepared upon my arrival. Service done quickly and efficiently Lounge area was great. Car washed upon pick up Service advisor Brian was prepared upon my arrival. Service done quickly and efficiently Lounge area was great. Car washed upon pick up More

The staff is very friendly and dealership very clean as well. I recommend for everyone. well. I recommend for everyone. More

Amazing experiences. we are repeat clients ,Lin Lin and Capone made our buying experiences extra ordinary. That's the reason we keep coming back Thank you. HOI we are repeat clients ,Lin Lin and Capone made our buying experiences extra ordinary. That's the reason we keep coming back Thank you. HOI More

I usually get help from Bill Chow, but had serviced the car while he was out of town. The car was brought in for a routine 30,000 mile service, along with addressing a few recalls. A gentleman by the name car while he was out of town. The car was brought in for a routine 30,000 mile service, along with addressing a few recalls. A gentleman by the name of Andrew stepped in to take care of my car. As usual the crew at House of Imports serviced/delivered the car quickly and was out of the shop in the same day. More

Had an excelled service experience, everything done as promised and earlier than quoted. They even washed and vacuumed the car on a rainy day! promised and earlier than quoted. They even washed and vacuumed the car on a rainy day! More

I had a great experience at the dealership. They have always provided excellent service. The staff are always friendly and professional. They have always provided excellent service. The staff are always friendly and professional. More

I had a recall on my vehicle. I was told 90 minutes to repair it, and it was exactly 90 minutes, plus I got my car washed. I bought a nice blouse in their shop and had a free cup I was told 90 minutes to repair it, and it was exactly 90 minutes, plus I got my car washed. I bought a nice blouse in their shop and had a free cup of hot chocolate. It just can't get any better than that. I love my Mercedes-Benz and House of Imports in Buena Park. More

Sabrina Matus provided excellent customer service when I took my car in for its annual maintenance recently. She price-matched the tires my car needed and saved me time and money by completing this all in o took my car in for its annual maintenance recently. She price-matched the tires my car needed and saved me time and money by completing this all in one visit. I appreciate her honesty and prompt response to my questions. Again, just great customer support from beginning to end. As a customer who’s been a driver for many years, Sabrina is the best service advisor hands down I have ever had, and I would recommend her unreservedly. More

Our experience at this dealership was great. Everyone we encountered was friendly and courteous. Mindy was very helpful, friendly and professional. We felt at ease with her...didn't feel pressur Everyone we encountered was friendly and courteous. Mindy was very helpful, friendly and professional. We felt at ease with her...didn't feel pressured. After the purchase, Mindy followed up if there were any questions regarding the new car. Great customer service! More