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House of Imports

Buena Park, CA

4.7
840 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 840 reviews

March 23, 2023

Very professional, dealership was incredible the staff was very polite excellent service, felt very comfortable without any pressure More

by Viramontesmanny13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Chang
Mar 28, 2023 -

House of Imports responded

Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 22, 2023

I was speedily helped. My appointment was at 7a.m., was greeted at my arrival, promptly helped. My advisor Melissa was ready for me. More

by Pleinting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
Mar 22, 2023 -

Pleinting responded

I was completely satisfied. Melissa carefully explained the service my car would receive and the estimate price. Then she walked me to the pleasant waiting room. She came twice to the waiting room, once when the service was finished and finally when the car was ready for me to drive home. I felt in good hands at all times. This was my second experience with her. I appreciated her friendly professionalism.

Mar 22, 2023 -

Pleinting responded

I appreciated that on a very wet morning your car service was totally ready, on time at 7a.m. Nothing bothered me while I was at House of Imports Buena Park.

Mar 22, 2023 -

Pleinting responded

Completely satisfied! My experience could not have been better!

Mar 22, 2023 -

Pleinting responded

Super service!

Mar 22, 2023 -

Pleinting responded

Have said everything I wanted to say.

Mar 22, 2023 -

Pleinting responded

Thank you.

Mar 22, 2023 -

Pleinting responded

Done!

Mar 22, 2023 -

Pleinting responded

Edited! Please stop now!

March 22, 2023

The sales Josephine Hwang is so helpful. She explained all the features of the new car and prepare all the documents very well. I will highly recommend her to all my friends and relatives More

by jackycheung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josephine Hwang
Mar 26, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 21, 2023

I love their explanation and working process. They were nice and gentle when they deal with my car! More

by kyungho Choi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 24, 2023 -

House of Imports responded

Hi Kyungho, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 20, 2023

House of Imports never disappoints. The drop off and pick up were painless and the loaner car…new. I’m always given a discount to ease the pain of parts and labor costs and the car con More

by Sheldonf98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Mar 23, 2023 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 16, 2023

It was a great experience. I will surely buy the next car from House of Imports. They treated me like family. Simply the best :) More

by alisamad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex AlSamad
Mar 19, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

March 16, 2023

Josephine and Sam are wonderful and go out of their way to make buying as blessing. We are truly grateful for their professionalism and caring. We consider them family. Oh and the car is nice too! More

by Jlm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josephine and Sam
Mar 19, 2023 -

House of Imports responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 14, 2023

I had an amazing experience with House of Imports in Buena Park, CA! Everything was superb from the buying process to the timeliness and effectiveness of the staff. Abraham Kim (fleet manager) is knowle More

by Faithbonilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Kim, Jason Nazari, Allison Enciso
Mar 17, 2023 -

House of Imports responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 14, 2023

Excellent customer service. All staff are personable and knowledgeable. I love my service rep Allison Enciso. More

by ldgdowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Enciso and Jeff Chung. Terrific people!
Mar 17, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 13, 2023

Kept informed and timely. explained what was being worked on .and answered additional questions not related to work being done. More

by Ndinccoach
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis cardenas
Mar 17, 2023 -

House of Imports responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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