Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
855 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
Contact Dealership
View Awards

6862 Auto Center Drive

Buena Park, CA

90261

Directions

By Type

Showing 855 reviews

June 03, 2023

i just bought the car one week the oil sump in the transmission need to be changed. The transmission suddenly lost control while on the highway. this is sad ans disappointed. More

by oo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
salem
Report | Print
Jun 06, 2023 -

House of Imports responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 627-5553. We hope to hear from you.

Jun 06, 2023 -

oo responded

I called this morning everyone is busy and I left a message and no one call me back.

June 02, 2023

friendly and prompt service. a good answer and advise to my questions about the car. More

by hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
allen
Report | Print
Jun 07, 2023 -

House of Imports responded

Hello Hank, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 02, 2023

Melissa was very professional and very informative on the services that I was there for. She kept me in the loop with the progress and time that I would be there. I was given a loaner which helped in complet More

by snd2gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Jun 07, 2023 -

House of Imports responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 30, 2023

Excellent service done by the service rep called Adam. I recommend it to all my friends More

by emailmerad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jun 02, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2023

Service was completed in a timely manner. I was made aware of upcoming brake service. More

by Wayne Kwong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalinder Sharma
Report | Print
May 31, 2023 -

House of Imports responded

Wayne, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!

May 29, 2023

poor service, No communication and car was dirty with rain marks when i took possession More

by nauman.ranaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy
Report | Print
Jun 02, 2023 -

House of Imports responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (714) 627-5553. We'd appreciate the chance to make your experience a positive one.

May 27, 2023

Melissa Nguyen is very attentive on the needs of the customer. Very friendly and easy to deal with. Facilities are clean and organize. More

by Delta Airlines Import Supervisor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
Report | Print
May 31, 2023 -

House of Imports responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 25, 2023

Great dealership people very nice and talkative explains things great definitely will come back again. Great experience More

by Chrisgardner2190
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry
Report | Print
May 30, 2023 -

House of Imports responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 25, 2023

Excellent service, quickly resolved my recall issue and then some. Service advisor (Sabrina) took excellent care to make sure all issues we adressed. More

by ramgand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
May 30, 2023 -

House of Imports responded

Hi Ramgand, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 23, 2023

Great customer service from Jake and excellent repair service from Daisy. Thank you House of Imports. More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake and Daisy and Kevin Sanchez
Report | Print
May 26, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us, Tony! Feel free to reach out to us if you need anything. Have a wonderful day.

1
...
27
28
29
...
86