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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
840 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 840 reviews

May 29, 2023

poor service, No communication and car was dirty with rain marks when i took possession More

by nauman.ranaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy
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Jun 02, 2023 -

House of Imports responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (714) 627-5553. We'd appreciate the chance to make your experience a positive one.

May 27, 2023

Melissa Nguyen is very attentive on the needs of the customer. Very friendly and easy to deal with. Facilities are clean and organize. More

by Delta Airlines Import Supervisor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
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May 31, 2023 -

House of Imports responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 25, 2023

Great dealership people very nice and talkative explains things great definitely will come back again. Great experience More

by Chrisgardner2190
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry
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May 30, 2023 -

House of Imports responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 25, 2023

Excellent service, quickly resolved my recall issue and then some. Service advisor (Sabrina) took excellent care to make sure all issues we adressed. More

by ramgand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
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May 30, 2023 -

House of Imports responded

Hi Ramgand, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 23, 2023

Great customer service from Jake and excellent repair service from Daisy. Thank you House of Imports. More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake and Daisy and Kevin Sanchez
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May 26, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us, Tony! Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2023

Staff took the time to contact the customer on the recall, scheduled appt. Were very professional, helpful and friendly. Gave updates on the status of pending work, problems found during checks and co More

by LM
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
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May 23, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

May 19, 2023

Great service and Melissa always makes me feel welcome and takes care of my S-class and all its service needs even if I book last minute. Thanks! More

by Basirzahir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
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May 22, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 19, 2023

Great service overall plus Melissa Nguyen service consultant so lovely and kind made us feel just like at home More

by Jairogonzale697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
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May 22, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Exceptional service Car could have been fixed much sooner but had to wait for an out of state order of the part. More

by Fbaion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
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May 22, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 17, 2023

The Service Advisor is very helpful and excellent service. Nice work! Keep up the great job. More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Halina
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May 19, 2023 -

House of Imports responded

Hi Roland, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

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