House of Imports

Good system, setup and service; however, not the best. Still skme room for improving the communication for waiting guests. Still skme room for improving the communication for waiting guests. More

I recently had the pleasure of purchasing a certified pre-owned Mercedes from House of Imports, Inc., and I cannot express enough how satisfied I am with the entire experience. From start to finish, the pre-owned Mercedes from House of Imports, Inc., and I cannot express enough how satisfied I am with the entire experience. From start to finish, the team at House of Imports, Inc. went above and beyond to make the process seamless and worry-free. The staff at House of Imports, Inc. was not only knowledgeable about the Mercedes-Benz brand but also took the time to understand my specific needs and preferences. Their professionalism and friendly demeanor immediately put me at ease, ensuring that my buying experience was enjoyable and stress-free. They patiently answered all my questions and provided valuable insights that helped me make an informed decision. What truly stood out to me was the exceptional level of support I received even after the purchase. The team at House of Imports, Inc. was always available to address any concerns or inquiries I had. Their commitment to customer satisfaction was evident through their prompt and helpful responses. I am incredibly impressed with the service I received from House of Imports, Inc. Their expertise, attentiveness, and genuine care for their customers made a significant impact on my overall satisfaction with this purchase. I can confidently say that I will be recommending House of Imports, Inc. to my friends and acquaintances. In the future, when it comes to purchasing another vehicle, House of Imports, Inc. will be my first and only choice. Their dedication to delivering an exceptional customer experience sets them apart from other dealerships, and I am grateful for the opportunity to have worked with them. Thank you, House of Imports, Inc., for making my car buying experience truly remarkable. Your professionalism, support, and commitment to customer satisfaction are truly commendable. I look forward to continuing my relationship with House of Imports, Inc. and recommending your dealership to others. More

Costumer service above and beyond. I would recommend this dealership to anyone. We got a good deal on a glb 250 I would recommend this dealership to anyone. We got a good deal on a glb 250 More

This was my first service at House of Imports, my service advisor Bill Chow was knowledgeable and helpful. The service required 3+ hours, so he arranged to have a loaner for me to pick up my car the followin advisor Bill Chow was knowledgeable and helpful. The service required 3+ hours, so he arranged to have a loaner for me to pick up my car the following morning. My car was ready, washed and ready to go when I returned my loan car. More

I’ve been bringing my GLK to the House of Imports since purchasing it here in 2014. I am always pleased , and my GLK is smiling. Thank you!! purchasing it here in 2014. I am always pleased , and my GLK is smiling. Thank you!! More

The online service scheduler is very convenient and loaner car is available. The service consultants are knowledgeable and showing care of your car. loaner car is available. The service consultants are knowledgeable and showing care of your car. More

Services was good. Person(Andrew)was very kind and explain to me about the service . Person(Andrew)was very kind and explain to me about the service . More

This dealership, and more importantly James Ononui are the best. I have been leasing my vehicles here for over 15 years and I have never had a problem or a bad experience. I will never go anywhere else the best. I have been leasing my vehicles here for over 15 years and I have never had a problem or a bad experience. I will never go anywhere else as long as Jim is there. More

The service advisor Kris Sharma was very courteous and professional! He listened to my concerns and resolved them. Thank you Kris! professional! He listened to my concerns and resolved them. Thank you Kris! More

I purchased a used vehicle and was promised the basics (which is expected) 90 day warranty in the city I live in, a cell number if we need anything, and their ‘word’ that the car had been serviced, repai (which is expected) 90 day warranty in the city I live in, a cell number if we need anything, and their ‘word’ that the car had been serviced, repaired, etc. we did not bring our own mechanics with us. Less than 2 weeks of owning the car a large piece flew off the roof and THANKFULLY missed the car behind me. I called the manager and my sales guy the following day. And again the next day. And then the next and finally was blown off by Lebanon Alameddine by saying he would get back to me. After 5 days of calling, emailing and texting I got a phone call from Gary (sales guy who gave me his cell because ‘he always is available’ laugh laugh) and said for me to bring the car in. I live almost 3 hours away and he knows this. He said he would get back to me. He didn’t. I emailed a follow up. Crickets. I’ve text 3 days in a row. Crickets. Tonight my breaks went out. I’ve had the car 3 weeks and 1 day. Car had to be towed to our local mechanic. I regret the purchase. I regret working with Auto Nation. I should have purchased directly from Land Rover. Don’t make the same mistake I did. Go for the larger dealerships. Auto Nation is a lot of talk and then a lot of NOTHING!! More