House of Imports

I purchased a used vehicle and was promised the basics (which is expected) 90 day warranty in the city I live in, a cell number if we need anything, and their ‘word’ that the car had been serviced, repai (which is expected) 90 day warranty in the city I live in, a cell number if we need anything, and their ‘word’ that the car had been serviced, repaired, etc. we did not bring our own mechanics with us. Less than 2 weeks of owning the car a large piece flew off the roof and THANKFULLY missed the car behind me. I called the manager and my sales guy the following day. And again the next day. And then the next and finally was blown off by Lebanon Alameddine by saying he would get back to me. After 5 days of calling, emailing and texting I got a phone call from Gary (sales guy who gave me his cell because ‘he always is available’ laugh laugh) and said for me to bring the car in. I live almost 3 hours away and he knows this. He said he would get back to me. He didn’t. I emailed a follow up. Crickets. I’ve text 3 days in a row. Crickets. Tonight my breaks went out. I’ve had the car 3 weeks and 1 day. Car had to be towed to our local mechanic. I regret the purchase. I regret working with Auto Nation. I should have purchased directly from Land Rover. Don’t make the same mistake I did. Go for the larger dealerships. Auto Nation is a lot of talk and then a lot of NOTHING!! More

This was my first time buying a Mercedes and it truly was such a positive and great experience from the moment I walked in to the moment my car arrived. Paul Jovel was amazing and the biggest help! Seriously such a positive and great experience from the moment I walked in to the moment my car arrived. Paul Jovel was amazing and the biggest help! Seriously could not have done it without him. I will be returning to him for any future purchases. Thank you Paul and staff of House of Imports!! More

Wonderful! Salesman Ali and the finance person were wonderful. Big thanks to both of you!! Salesman Ali and the finance person were wonderful. Big thanks to both of you!! More

Got GLE63s in for recall service as well as a radio issue and temp sensor issues... Ryan and Allison were awesome as usual! Got the car in, loaner taken care of, and then Bam! done! Thanks to the great team and temp sensor issues... Ryan and Allison were awesome as usual! Got the car in, loaner taken care of, and then Bam! done! Thanks to the great team at HOI Mercedes! More

They detailed the vehicle and provided everything I needed including the "deals" and even after purchasing the vehicle I could still get technical support from this sales team, nothing short of impress needed including the "deals" and even after purchasing the vehicle I could still get technical support from this sales team, nothing short of impressive, they do it from a consumer point of view Start, consider for consumers and provide corresponding help! I have recommended them to many people. More

I took my car into the dealership, they dealt with the warrenty company and had my trans and radiater replaced. they did agreat job my car runs and sounds great. Adam kept me informed thruout the whole pr warrenty company and had my trans and radiater replaced. they did agreat job my car runs and sounds great. Adam kept me informed thruout the whole process More

Received excellent service. Melissa was the best service representative. Everyone was very friendly and helpful. Melissa was the best service representative. Everyone was very friendly and helpful. More

My Service Advisor Bill at House of Imports Buena Park is simply EXTRAORDINARY in every aspect, understanding, patience, thorough, goes the extra mile, over and beyond the call of duty. Always looking out f simply EXTRAORDINARY in every aspect, understanding, patience, thorough, goes the extra mile, over and beyond the call of duty. Always looking out for the best interest of the customer all with being genuine human being. That is why Mercedes will always have customers like myself stay loyal forever. More

The dealership has a lot of cars and friendly staff and sales associates. The service department is quick and convenient. The service advisers are very knowledgeable. sales associates. The service department is quick and convenient. The service advisers are very knowledgeable. More

Had a great experience they answered my questions and concerns and was treated with respect. concerns and was treated with respect. More