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House of Imports

Buena Park, CA

4.7
838 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 838 reviews

August 06, 2023

Melissa is by far the best service advisor I've ever had. From service knowledge to taking care of any concerns I have, I always leave House of Imports like I left a friend's house. Keep up the amazing work More

by MarkT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
Aug 11, 2023 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 05, 2023

Best price, hassle-free, Im a return customer on my fourth lease with this dealership. More

by tsaylaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Wang
Aug 08, 2023 -

House of Imports responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2023

Would have given a higher rating but upon picking up my car I noticed the tow hitch cover was missing off my 2023 GLS 450, (which only has approximately 500 miles on it) now I realize for the second time a More

by mbetts52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allan, Service Advisor
Aug 08, 2023 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. If you are willing, please call our General Manager at (714) 627-5553 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 02, 2023

Service Reps and staff are always extremely helpful and professional. My vehicle’s service issues are always completely resolved to my satisfaction. More

by Marta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sharma
Aug 07, 2023 -

House of Imports responded

Hi Marta, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 01, 2023

Sale rep is very friendly and knowledgeable. Ask for Justin Nguyen. He is a great salesman. He will make you happy 😃 when you choose MB House Of Import . You will not regret. More

by tomn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Nguyen
Aug 07, 2023 -

House of Imports responded

Hello Tomn, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 31, 2023

Good 👍 and good 👍 thanks have a nice day fast service One more thank you kris More

by 007pskim
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Aug 04, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

I bought a CPO AMG GT, everything was 5-star except when I was originally shown the car, it had a really nice trunk liner in place. When I got the car home after the courtesy wash, it had been removed. I ca More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 04, 2023 -

House of Imports responded

Hello Paul, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 31, 2023

Fast , & Excellent sales person ( Kris Sharma : Kind , very Knowledge , good explanation ) for service ! very Impressed ! ! ! More

by ce park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Sharma ! Work with Car key ~
Aug 04, 2023 -

House of Imports responded

Hi Ce, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

I have been a customer of this dealership for the last 5 years and there services are outstanding. More

by Mdeedunson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Jul 31, 2023 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

Wonderful inviting staff, we were very comfortable and felt relaxed which assisted us on purchase More

by Rickj966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daisy
Jul 30, 2023 -

House of Imports responded

Hi, we are so pleased you enjoyed your visit to House of Imports! Feel free to reach out to us if you need anything. Have a wonderful day.

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