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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
835 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 835 reviews

September 04, 2024

Worst experience ever. Please do not buy a car from this dealership. Service is horrible and they will give you the run around anytime you have problems or inquiries. I bou More

by christiandelatorre23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adison, Kevin and Tim.
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Sep 06, 2024 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

August 29, 2024

Nick Salama and Jason (Financial Advisor) were excellent and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is care More

by Rowena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salama, (Financial Advisor). Miguel in service dept
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Aug 31, 2024 -

House of Imports responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 27, 2024

Initial interaction with a team member was very quick and my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee. More

by Oluwaseun2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Aug 31, 2024 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

August 14, 2024

Excellent attention to detail. We were well taken care of when we went in to purchase the vehicle. More

by Cassandra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Perez
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Aug 17, 2024 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 01, 2024

Took us well over five hours to go through the purchase process even though we paid in cash. What a waste of time. More

by rogerchoidc
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daisy and Kevin
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Aug 02, 2024 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (714) 627-5553.

July 29, 2024

Viet To listened to what I wanted and didn't want in my new car - we looked at three cars, the third car was exactly what I was looking for - thank you Viet for going above and beyond. Also a thank you to More

by pycato
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Viet To
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Jul 31, 2024 -

House of Imports responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

July 23, 2024

The best customer service , straight to the point regarding condition of your car👍like it More

by Marvsbmariano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Jul 25, 2024 -

House of Imports responded

Hello, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

July 17, 2024

They are very kind. Jung wha is a great helper. I am very satisfied with this regular inspection. Thanks everyone. More

by minamklee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jung wha kim
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Jul 18, 2024 -

House of Imports responded

Hello Minamklee, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, House of Imports

July 15, 2024

Very nice service and speedy response. It's really an acurate and clear for all of steps. More

by SK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jung hwa kim
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Jul 16, 2024 -

House of Imports responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 11, 2024

Andrew is the best ! He is awesome a Filipino service guy ! He update me and he charge my car . More

by Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jul 11, 2024 -

House of Imports responded

Hello Shirley, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!

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