House of Imports

On October 2, 2023, Sam Hwang’s team members Josephine Hwang and Linlin got the exact car I wanted from another dealership. The car I wanted was a Mercedes-Benz GLC300 4Matic Coupe. Everyone at House of I Hwang and Linlin got the exact car I wanted from another dealership. The car I wanted was a Mercedes-Benz GLC300 4Matic Coupe. Everyone at House of Imports was very kind to me. Handling all the paper work went smoothly. Me and my family have been leasing our Mercedes-Benz cars from Sam Hwang for over a quarter of a century. Thank you Josephine Hwang and Linlin for your professionalism! More

I went there to have my car diagnoses, but turned out my extended warranty account is not active yet, so the advisor was very Professional about it and tell me to wait a couple more weeks extended warranty account is not active yet, so the advisor was very Professional about it and tell me to wait a couple more weeks More

Melissa , the service advisor was very efficient and customer oriented. She took care of the servicing of my GLA . customer oriented. She took care of the servicing of my GLA . More

Love House of import dealership so much. We had been with them for over 5 years and always received the great service . Our service advisor Andrew is simply the best. He is so kind and profe We had been with them for over 5 years and always received the great service . Our service advisor Andrew is simply the best. He is so kind and professional. More

House of Imports does a great job with my vehicle and is attentive to all my needs. attentive to all my needs. More

Bill Chow is a wonderful service advisor and he is very knowledgeable and provides a great service knowledgeable and provides a great service More

They are always prompt, courteous, professional service team members. Service is great, received as promised. team members. Service is great, received as promised. More

Clean friendly people are respectful give you a honest estimate of ko and on time sometimes earliest than promose estimate of ko and on time sometimes earliest than promose More

Trunk latch motor was impeccably repaired just in two days, with a nice loaner car provided. Sabrina was very helpful and informed the status in time, thank you. (One thing I noticed after picked up my E days, with a nice loaner car provided. Sabrina was very helpful and informed the status in time, thank you. (One thing I noticed after picked up my E350 is that, they set tire pressure too high at 40+ PSI. I went to gas station and re-adjusted the pressure to 33PSI, as marked on door-side & fuel cap door.) More

House of Imports sales associate is calm and helpful although she just started working there for a short periods. NO PRESSURE. Nevertheless, the extreme cost for optional service contracts recommendati although she just started working there for a short periods. NO PRESSURE. Nevertheless, the extreme cost for optional service contracts recommendations are profit motivation. I ended up bought the prepaid maintenance after dropping two other optional services. This is my fourth car I bought from House of Imports. I usually had good experiences with this dealership except this recent purchasing. I would have given 4 or 5 stars if I had no issue with the optional service contracts. Overall, I may buy another car from this dealership again in the future. More