House of Imports

Great Service at HOI Mercedes. Service team excellent all around and provided great experience. In and out in leas than 10 min. Fast and efficient! Service team excellent all around and provided great experience. In and out in leas than 10 min. Fast and efficient! More

Perfect service with very nice attitude. Their service is also very efficient. Even though it is same day service, they still provide me a courtesy vehicle. Would come back again Their service is also very efficient. Even though it is same day service, they still provide me a courtesy vehicle. Would come back again More

Great service from the House of Imports. Delivered my new car right to my door. Also gave top notch coaching on how to use new electronics. Delivered my new car right to my door. Also gave top notch coaching on how to use new electronics. More

The sale HoSung Bang is very nice and professional. I went dealer after work until 9:30pm done. I’m happy with everything. I went dealer after work until 9:30pm done. I’m happy with everything. More

House of imports is one of the best dealerships out! From buying my car to service the team is awesome! From buying my car to service the team is awesome! More

Service advisor, Sabrina helped me well and finish work done earlier. No waiting during drop off my car and provided loaner car as promised. done earlier. No waiting during drop off my car and provided loaner car as promised. More

Purchased a GLA 250 11 days ago. Initially the sales rep, Christian Felix, was great. When it was time to leave he informed me that he would mail my second key (he couldn't find it a Initially the sales rep, Christian Felix, was great. When it was time to leave he informed me that he would mail my second key (he couldn't find it at the time) and the owners manual. I've reached out to him twice to follow up and I've received no response. I'm very disappointed because this is so typical of dealerships. They sell you a car and then they want nothing to do with you. It looks like I'll have to make a trip to the dealership to get my second key and owners manual. More

The dealership is very clean. It's very nice to have free coffee available. I really appreciate the car wash. It's very nice to have free coffee available. I really appreciate the car wash. More

Excellent! !! Very kind and thoughtful. I appreciate dealer who was so faster than I expect. !! Very kind and thoughtful. I appreciate dealer who was so faster than I expect. More

I brought my car in to have the front brake pads replaced. My new service advisor, Daisy Pacheco did an outstanding job answering all my questions and providing great customer service. She was also replaced. My new service advisor, Daisy Pacheco did an outstanding job answering all my questions and providing great customer service. She was also able to secure a loaner car and kept my informed during the entire process. I’ve been servicing my car at House of Imports for over 15 years. My last service advisor, Allison Enciso provided terrible service. She was rude and unprofessional. That’s why I switched service advisors and I am so happy I did. I had asked Allison for a survey to provide feedback on the poor customer service and she told me that surveys were sent out randomly. I asked her if that was a new procedure because I’ve been servicing my car there for many years and always received a survey to complete after the work was done. Needless to say I never received a survey to provide feedback for Allison’s horrible customer service. I had to call her supervisor and report her. Again, I am happy that I switched to Daisy Pacheco. She was a breath of fresh air and displayed the Mercedes Benz customer service that I have been accustomed to for over 20 years. More