House of Imports

Purchased a GLA 250 11 days ago. Initially the sales rep, Christian Felix, was great. When it was time to leave he informed me that he would mail my second key (he couldn't find it a Initially the sales rep, Christian Felix, was great. When it was time to leave he informed me that he would mail my second key (he couldn't find it at the time) and the owners manual. I've reached out to him twice to follow up and I've received no response. I'm very disappointed because this is so typical of dealerships. They sell you a car and then they want nothing to do with you. It looks like I'll have to make a trip to the dealership to get my second key and owners manual. More

The dealership is very clean. It's very nice to have free coffee available. I really appreciate the car wash. It's very nice to have free coffee available. I really appreciate the car wash. More

Excellent! !! Very kind and thoughtful. I appreciate dealer who was so faster than I expect. !! Very kind and thoughtful. I appreciate dealer who was so faster than I expect. More

I brought my car in to have the front brake pads replaced. My new service advisor, Daisy Pacheco did an outstanding job answering all my questions and providing great customer service. She was also replaced. My new service advisor, Daisy Pacheco did an outstanding job answering all my questions and providing great customer service. She was also able to secure a loaner car and kept my informed during the entire process. I’ve been servicing my car at House of Imports for over 15 years. My last service advisor, Allison Enciso provided terrible service. She was rude and unprofessional. That’s why I switched service advisors and I am so happy I did. I had asked Allison for a survey to provide feedback on the poor customer service and she told me that surveys were sent out randomly. I asked her if that was a new procedure because I’ve been servicing my car there for many years and always received a survey to complete after the work was done. Needless to say I never received a survey to provide feedback for Allison’s horrible customer service. I had to call her supervisor and report her. Again, I am happy that I switched to Daisy Pacheco. She was a breath of fresh air and displayed the Mercedes Benz customer service that I have been accustomed to for over 20 years. More

I was VERY disappointed to hear that a "collision avoidance" function on my car was not working because a "software update" was required, and would cost me $250, as it was not covered under the warra avoidance" function on my car was not working because a "software update" was required, and would cost me $250, as it was not covered under the warranty. THIS IS A SAFETY FEATURE THAT I PURCHASED WITH THE CAR!!! More

My vehicle was properly serviced on time. The service advisor was knowledgeable of the issues with my vehicle. The service advisor was knowledgeable of the issues with my vehicle. More

I recently took my car to be serviced at Mercedes House of Imports, they truly went above and beyond to give me the best service for my vehicle. Melissa my service consultant was professional, efficient a of Imports, they truly went above and beyond to give me the best service for my vehicle. Melissa my service consultant was professional, efficient and such a pleasure. Ryan the service director exceeded my expectations and made sure all my needs were met. Car issues are always stressful and they both made the process so easy! I highly recommend them for all your car service needs. More

Taking care of my car with care and details. Reporting on every process and situation by phone and email, Considering the car in clients' shoes and providing suggestions. Reporting on every process and situation by phone and email, Considering the car in clients' shoes and providing suggestions. More

Easy check in very nice customer service and I love love love Miguel he’s great love Miguel he’s great More

Aram service advisor is great helping Nice person to work with, get the car ready in an hour work with, get the car ready in an hour More